Onboarding Manager-CS

Job Description

Develop, implement, and optimize a seamless onboarding process for new customers. Lead new customer implementations by offering guidance, best practices, and product expertise. Work closely with Sales and Customer Success teams to ensure smooth transitions from sales to onboarding. Conduct product training sessions and webinars for new customers, ensuring they understand key features, workflows, and best practices. Provide personalized onboarding assistance to clients based on their specific use cases. Create and maintain self-service resources such as video tutorials, FAQs, and knowledge base articles. Ensure customers successfully adopt the platform and experience its value within the first 30-60 days. Monitor customer progress during onboarding and provide proactive support to resolve any issues or roadblocks. Track and report onboarding success metrics, including customer engagement, satisfaction, and time-to-value. Collaborate with the Product and Engineering teams to ensure the onboarding process reflects the latest platform features and improvements. Share customer feedback with internal teams to drive product enhancements. Analyze onboarding data and customer feedback to continuously improve the process and reduce friction. Identify areas for improvement in onboarding materials, resources, and communication strategies.