Role & responsibilities
Overview:
Key Responsibilities:
Restaurant Onboarding:
- Manage the end-to-end onboarding process for new restaurant partners, ensuring they are successfully listed on the Swiggy platform.
- Conduct detailed onboarding sessions with restaurant owners and managers to familiarize them with Swiggys processes, systems, and guidelines.
- Verify and upload restaurant details into the system, including menu, pricing, location, operational hours, and delivery information.
- Ensure the restaurants offerings align with Swiggys quality and operational standards.
System Integration & Setup:
- Coordinate with the technical team to ensure restaurant POS (Point of Sale) systems and other necessary integrations (e.g., payment gateway, inventory management) are set up and operational.
- Troubleshoot and resolve any technical issues that may arise during the onboarding process, in collaboration with relevant departments.
- Set up restaurant accounts in the Swiggy Partner app, ensuring accurate information and proper functionality.
Training & Support:
- Provide comprehensive training to restaurant partners on how to use the Swiggy platform, including order management, inventory tracking, and reporting.
- Educate restaurant staff on best practices for maintaining high-quality standards, timely deliveries, and customer satisfaction.
- Assist in the creation of user-friendly guides, FAQs, and training materials to aid restaurant partners in the onboarding process.
Quality Assurance & Compliance:
- Ensure that restaurant partners meet Swiggys quality standards, including food safety, hygiene practices, packaging, and timely order fulfillment.
- Review and ensure that restaurant menus are accurately represented in the app, including images, descriptions, and pricing.
- Conduct site visits to inspect restaurant premises, verify quality standards, and assist with any operational challenges.
Ongoing Relationship Management:
- Serve as the primary point of contact for newly onboarded restaurants, addressing any questions or issues they may have.
- Provide continuous support to restaurant partners post-onboarding to ensure smooth operations and long-term partnership.
- Collect feedback from restaurant partners on their onboarding experience and suggest improvements to streamline the process.
Collaboration with Internal Teams:
- Work closely with sales, operations, and marketing teams to ensure the restaurants integration into Swiggys network is aligned with business objectives and customer satisfaction goals.
- Collaborate with marketing teams to ensure new restaurant partners are promoted effectively on the platform.
- Support restaurant partners during peak seasons and promotional events, ensuring they are well-prepared to handle increased demand.
Documentation & Reporting:
- Maintain accurate records of all restaurant onboarding activities and update restaurant profiles in Swiggys internal systems.
- Generate reports on the onboarding progress, partner issues, and other relevant metrics to share with management.
- Track and report on any challenges or obstacles faced by new restaurant partners during the onboarding process and take necessary actions to resolve them.
Qualifications:
Educational Qualifications:
- Bachelor's degree in Business Administration, Hospitality, or any related field.
Experience:
- 1-3 years of experience in restaurant onboarding, account management, or operations in a tech-driven or customer-facing environment (preferably in the food delivery industry).
- Experience working with restaurant partners and understanding the restaurant operations lifecycle is a plus.
Skills & Competencies:
- Strong communication, negotiation, and interpersonal skills.
- Proficient in MS Office Suite (Excel, PowerPoint) and basic CRM tools (e.g., Salesforce, Zoho).
- Problem-solving and troubleshooting skills, particularly related to technology or operational challenges.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Customer-oriented with a focus on providing excellent service.
Personal Attributes:
- Detail-oriented and organized.
- Self-starter with a proactive attitude and ability to work independently.
- Team player with the ability to collaborate cross-functionally.
- Strong organizational skills with a focus on deadlines and quality.
Additional Information:
Work Environment:
- Fast-paced, dynamic, and customer-centric work environment.
Opportunities for Growth:
- Opportunities for career advancement in the operations or partnership management domains, based on performance and business needs.
Preferred candidate profile
*Candidate from Field Sales Experience*
*Should have experience in Vendor Management / Distributor Handling / New Vendors Onboarding / Making New Business Leads*
*Should be flexible in field job and travelling*
Perks and benefits
PF and travel allowances as per the company's policy
jennifer.ar@cielhr.com
Thanks & Regards
