Job Description

We are seeking for Manhattan OMS (Order Management System) L2 Support Analyst with atleast 3+ years of experience. The consultant is responsible for providing level 2 support for Manhattan OMS, ensuring the smooth operation of order management processes in a retail, distribution, or e-commerce environment. The Support Analyst is responsible by ensuring that the OMS system integrates seamlessly with other business applications. Essential Requirements and Qualifications: Minimum of 3+ years in IT project experience in production support within the retail industry on Manhattan application Good experience with Manhattan OMS, including system administration, configuration, and troubleshooting. Understanding of retail and distribution business processes, including order fulfillment, inventory management, and logistics. Understanding of order management workflows, inventory management, and supply chain processes. Good experience in working on complex IT projects in a production environment, particularly in the retail sector Should be ready to work on the Shift Model Experience in handling critical production incidents, troubleshooting complex issues, and leading post-incident reviews Provide second-level (L2) support for issues related to Manhattan OMS, handling more complex problems escalated from L1 support teams Troubleshoot, analyze, and resolve OMS-related issues