Omnichannel Orchestration Ops Associate Consultant

Job Description

Bachelor s degree, preferably in quantitative/IT related fields (Engineering, operations, IT/IS) >3 years total experience, with 1+ years in manipulating and mining large data sets using SQL, including ability to debug code written by others, good working experience in TechOps with focus on Process improvement/innovation Possesses a solid grasp of operations setup and demonstrates ease in executing procedures according to Standard Operating Procedures (SOPs). Good Problem-Solving Skills Experience in Working in Collaborative Environment, includes collaborating with multiple teams Good Attention to detail Basic Understanding of Code Pipelines Strong understanding of how technology-driven data management and analytics drive better personalized marketing Good verbal and written communication to enable successful delivery in a dynamic environment in a large matrixed team. Preferred qualifications: Prior experience in executing operations programs that use data-driven decision engines, in sales (through Veeva etc) or digital marketing (through SFMC, Adobe etc) Certifications in SQL or other querying/programming languages; project mgmt. certifications Experience working in Agile/Scrum setups, using JIRA or other relevant platforms Prior experience with executing US pharmaceutical SF and digital marketing operations (how Veeva, emails, web, P2P channels are used for marketing to doctors) and specific services (Epocrates, Medscape, Doximity etc), either with an agency or through in-house service centers