Officer

Role Overview: As a member of the Customer Care Services team in the Rajkot Region, you will be responsible for providing exceptional customer service and support to clients in the specified area. Your primary focus will be on ensuring customer satisfaction and resolving any issues or queries in a timely manner. Key Responsibilities: - Interact with customers via phone, email, and in person to address their inquiries and concerns - Provide information about products and services, pricing, and availability - Process orders, returns, and exchanges efficiently and accurately - Escalate unresolved issues to the appropriate department for further assistance - Maintain detailed records of customer interactions and transactions - Identify opportunities to upsell or cross-sell products to customers - Collaborate with other team members to ensure a seamless customer experience Qualifications Required: - Bachelor's degree in Business Administration or related field - Proven experience in customer service, with a minimum of 3-5 years in a similar role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and a customer-focused mindset - Proficiency in MS Office and CRM software - Ability to work effectively in a fast-paced, dynamic environment Additional Company Details: The company is a leading provider of [insert company products/services] in the Rajkot Region, known for its commitment to customer satisfaction and high-quality products. As a member of our team, you will have the opportunity to contribute to our success and grow professionally in a supportive and collaborative work environment.,