OCM Lead - Veeva Vault (QMS,DMS,LMS)

Job Description

Job Summary: We are looking for a seasoned Organizational Change Management (OCM) Lead with hands-on experience driving large-scale change initiatives in multi-site Veeva Vault deployments (QMS, LMS, and DMS). This role will focus on enhancing user engagement, maximizing readiness, and ensuring successful adoption across a global user base. You will play a critical role in shaping the human experience of digital transformation, leveraging feedback loops, behavior change methodologies, and communication frameworks to deliver sustainable results. Key Responsibilities: Lead the global OCM strategy and execution for Veeva Vault (QMS, LMS, and DMS) across a 15,000+ user base. Design and drive user-centric change management plans including stakeholder assessments, readiness plans, training, and communications. Utilize Pulse Surveys and real-time feedback mechanisms to measure engagement, sentiment, and adoption rates. Collaborate with cross-functional teams including Business Process Owners, Quality, Regulatory, IT, and Training Leads. Implement and oversee a communications framework using email, town halls, newsletters, learning platforms, and other internal channels. Lead training design and delivery efforts aligned to adult learning principles and system workflows. Equip and empower end-users to adopt “new ways of working” through clear messaging, hands-on enablement, and continuous support. Champion change resilience and stakeholder alignment at all levels of the organization, including executive leadership. Monitor and report on change adoption KPIs and adjust strategies as needed for optimal outcomes. Required Skills & Experience: 15+ years of experience in Organizational Change Management, with a strong focus on digital system deployments in regulated industries. Proven experience in Veeva Vault (QMS, LMS, DMS) multi-site implementations. Track record of managing change across a large user base (15,000+ users). Deep understanding of change impact assessments, stakeholder mapping, and behavioral adoption strategies. Experience driving human-centered design to increase user engagement and minimize resistance. Strong facilitation, presentation, and coaching skills to engage cross-level stakeholders. Skilled in developing and utilizing Pulse Surveys, user feedback mechanisms, and actionable insights. Knowledge of GxP, 21 CFR Part 11, ISO standards, and validation/compliance frameworks in the life sciences domain. Show more Show less