Role & responsibilities 1.To achieve the yearly CGM target by tele sales call with OC Customers. 2.To meet OC customers along with sales and to maintain rapport with them. 3.To Quote rates to customer and to file rates in Tiger. 4.To develop an effective strategy to convert ONECare customers into Key care segment. 5.To clear service now queries then and there to achieve KPI. 6.To Monitor User hold/Standby/Due diligence query bookings and clear the same. 7.To manage vessel and to maximize liftings against each loop where chennai has service. 8.To send forecast for each loop and procure space from IM / Trade. 9.To follow up bookings / non picked units and coordinate with internal teams for vessel planning. 10.To follow up SI / Shipping bills to meet SCMTR regulations. 11.To use Sales Force regularly and meet the given targets. (CRM) 12.To follow up outstandings and to ensure that all overdue from customers are kept at minimum and paid within the agreed period. 13.To direct customers on Digital platforms such as ONEQuote, Live Chat etc.
Role & responsibilities 1. To take care of Key customers to strengthen relationship and boost the volume. *To achieve individual export target *To monitor the lifting and CM of specific (assigned) customers every week. *To enhance ONE's participation accross various trades in Chennai Area. 2. To Lead a team and to look for new avenues in developing bussiness. * To Mentor KA Team in achieving team target * To Meet BSA numbers across all Loops where ONE has allocation *To enhance FOB import business into India. *To conduct market research and to gather information of new biz as well as potential biz and report the same to management 3. To increase customer satisfaction and to promote Digi tools * To address concerns raised by Customers while coordinating internally with other departments. * Timely updating ONE Force with the developments for the respective customers. * Promoting various e-commerce and digital initiatives of the company. 4. Maintain healthy AR position * To Maintain Nil Outstandings beyond credit time. * To follow B/L not released & D/O not released cases and persuade customers to release the same. * To Keep LSC Cases under control by effectively coordinating with Cnee & Origin offices 5. Securing FOB Biz * To Co-ordinate efficiently with Overseas counterparts for Securing Nomination Biz. * To Set Account plan for all FOB biz by coordinating with GAM/RAM and Trade. *To prepare Game plan for FOB biz to support GAM/KAM/ RAM
Role & responsibilities 1.Business Development for various sectors(Both Export and Import) and gain more market share. 2.Focusing more on high NCP trade-lanes, maximizing volumes and Profit, targeting more reefer biz. 3.Providing proper forecast for mother vessel planning, Market feedback and other reports to marketing team in a timely manner. 4.Liaising with customer for bookings, Planning and execution of shipment, Meet customers requirements and resolve their problems to their satisfaction within the framework of the company rules. 5.Regular follow up with credit customers and ensure all the O/S has been collected with in credit period.