Observability Engineer

Job Description

About GSPANN : Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore Job Title: Observability Engineer Location: Hyderabad, Pune, Gurgaon Experience: 8 - 14 Years Notice Period : Immediate to 15 Days Skills: ITIL, ITSM, Sumo Logic, APM Tools Role and Responsibilities - Develop and implement comprehensive observability strategies to monitor IT systems and applications. Utilize ITSM/ITIL frameworks to align observability practices with organizational processes and standards. Deploy and manage APM tools to monitor the performance and health of applications. Analyse APM data to identify performance bottlenecks and optimize application performance. Configure and maintain Sumo Logic for log management and analytics. Use Sumo Logic to collect, process, and analyse logs, metrics, and traces to gain insights into system behaviour. Collaborate with IT teams to identify, investigate, and resolve incidents and problems. Conduct Root Cause Analysis (RCA) to prevent recurrence of issues and improve system reliability. Analyse data to detect anomalies, trends, and potential issues before they impact users. Create and maintain dashboards to visualize key performance indicators (KPIs) and system health metrics. Generate reports to communicate findings and recommendations to stakeholders. Implement best practices from ITIL/ITSM to enhance the efficiency and effectiveness of observability processes. Work closely with development, operations, and security teams to ensure comprehensive observability coverage Required Skills - 8+ Years of experience, having thorough knowledge on ITIL/ITSM process. Should have good exposure to APM tools existing in market like Dynatrace, Datadog Should have expertise in sumo logic. Design and implement alerting mechanism leveraging tools for monitoring, alerting and logging to detect potential issues. Reduce noise on alerts. Periodic reviews to increase observability coverage across applications. Periodic review of metrics and derive anomalies. Periodic updates to dashboards as required