Job Description

Position: OAM L2 Engineer Experience: 3 to 6yrs Location: Remote Responsibilities : SSO User requests for SSO onboarding or modifying ServiceNow User requests for access (non-prod for application testing) ServiceNow Monitoring and recycling the services and servers, uses a script for documentation, monthly Troubleshooting, Web logic monitor, check log for issue, daily MFA Onboarding new users and troubleshooting existing users Assistance with new devices Application onboarding for MFA Monitoring of issue reports (health check reports) Platform Support First response for incident and requests to IAM mailbox and ServiceNow groups Response to Secure Application Development process Issue troubleshooting Pre and Post testing for Instructed patching/changes, example vulnerability patching Application patching as required Monitoring of infrastructure, recycling/restarting of services and servers On-going maintenance of Help Desk Knowledgebase articles Certificate monitoring and replacement Monitoring and managing vendor open tickets (especially Oracle) Metric gathering and reporting Incident Management Completing incident resolution within established Service Level Agreements (SLAs) Data Quality Management Support and maintain integrations between the IAM software and the source systems of record and the target systems that consume identity data (including a variety of on premise, externally hosted, and SaaS target systems).