Non Voice Customer Service Executive

Job Description

Hi Job Professionals!! Greetings from Shining Stars!! HIRING FOR THE NON VOICE PROCESS FOR MULTINATIONAL BPO FOR NOIDA LOCATION Positions - 1. Non-Voice Customer Care Executive REQUIREMENT - ANY GRADUATE FRESHER/ EXPERIENCE CAN APPLY OF THIS PROFILE. Salary - Fresher - Upto 3 LPA + Performance based Incentives Experience - Upto 3.5 LPA + Performance based Incentives Facilities - Cabs provide in Odd hours 6 days working Rotational Shift with Rotational Off Excellent communication required Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems. Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.. Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences. Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction. How to Apply: For any further queries or to get your interview aligned please give a call on Kaynat - 8957778258 or Pooja - 8580746603 or Zainab - 881378915 connect on this no. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. Thanks & Regards Kaynat Khan HR Executive ShiningstarsITPL