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11 Job openings at Nik Baker's
About Nik Baker's

Nik-Baker's is a gourmet bakery specializing in artisan breads, cupcakes, and custom cakes for all occasions. Known for using organic and locally sourced ingredients, they offer a wide range of baked goods that cater to various dietary needs.

Assistant Training Manager

Not specified

2 - 5 years

INR 3.0 - 5.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Ensures employees receive on-going training to understand guest expectations. Meets with training cadre on a regular basis to support training efforts. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Develops specific training to improve service performance. Preferred candidate profile Minimum of 2 years of experience BSc in Hospitality Management from any recognized institution Diploma in Learning & Development from any recognized institution Able to develop policy and strategyInnovative, able to develop new concepts and to deliver creative solutionsGood decision maker, able to recognise the impact of decisions, having good judgementFemale Candidate will be prefer

Chief Financial Officer

Not specified

5 - 10 years

INR 25.0 - 35.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities:Develop and implement financial strategies to support business growth and profitability.Lead and manage the finance team, ensuring efficiency, collaboration, and professional growth.Oversee financial planning, budgeting, forecasting, and risk management.Monitor cash flow, investments, and financial performance to optimize financial stability.Ensure compliance with financial regulations, tax laws, and industry standards.Provide strategic recommendations to the Management and executive team based on financial analysis and projections.Establish financial policies, controls, and procedures to maintain financial integrity.Manage relationships with investors, auditors, banks, and regulatory bodies.Drive cost-reduction initiatives and operational efficiencies across departments.Lead financial reporting, ensuring accuracy, transparency, and timely delivery.Mentor and develop finance team members, fostering a culture of continuous learning and growth.Represent the company in financial discussions with stakeholders and board members.Ensure the integration of financial technologies to improve financial processes and data accuracy. Qualifications & Requirements:Bachelors degree in Finance, Accounting, Economics, or a related field (MBA or CPA preferred).Proven experience more than 5-10 years in handling the accounts or senior financial executive, preferably in listed companies.Strong leadership and team management skills with experience leading a finance department.In-depth knowledge of corporate financial law, risk management, and compliance.Excellent analytical, strategic planning, and problem-solving abilities.Proficiency in financial software, ERP systems, and data analysis tools.Strong communication skills with the ability to present complex financial data to stakeholders.Ability to thrive in a fast-paced and dynamic environment.

Inhouse Photographer

Not specified

2 - 4 years

INR 0.7 - 0.9 Lacs P.A.

Work from Office

Full Time

Job Title: In-house PhotographerLocation: MohaliReports to: Design HeadJob Type: Full-time Job Overview:The In-house Photographer will be responsible for creating high-quality imagery that aligns with our brand's vision and identity. The ideal candidate will be creative, adaptable, and able to capture compelling photographs that support our marketing, product, and content initiatives. This role will focus on a variety of photography styles, from product and lifestyle shots to event photography, ensuring that every image helps tell the story of our brand. The role requires a blend of technical photography skills, artistic vision, and collaboration with other departments to produce visually stunning and consistent imagery.Key Responsibilities:Photography Production:Lead the photography efforts for all product and lifestyle photography, capturing professional images that showcase products, people, and services in an engaging and aesthetically pleasing manner.Conduct photo shoots for marketing campaigns, e-commerce listings, social media, website content, and internal communication materials.Assist in the conceptualization and planning of shoots, considering objectives, style, and production requirements.Manage and oversee all aspects of photography production, including lighting, composition, set-up, location, and direction of models or subjects as required.Capture candid moments at company events, team activities, and behind-the-scenes events to showcase the company culture.2. Post-Production & Editing:Edit and retouch photos to meet the company's visual standards and branding guidelines using industry-standard software such as Adobe Photoshop and Light room.Ensure all final images are polished and aligned with brand guidelines (color, composition, tone, etc.).Manage the digital asset library, maintaining organized, high-quality image files for quick retrieval and use.3. Collaboration & Brand Consistency:Work closely with the marketing, design, and content teams to create visual assets that align with company campaigns, product launches, and overall marketing strategy.Ensure that all photos reflect the companys tone, brand identity, and messaging across all digital and print platforms.Contribute creative ideas to enhance the visual impact of campaigns and improve photo-based content for both online and offline use.4. Equipment & Workflow Management:Oversee the care, maintenance, and proper storage of all photography equipment and props.Ensure efficient workflow for editing, archiving, and sharing of images across departments.Stay up-to-date with the latest photography equipment, techniques, and industry trends to continually improve and elevate the quality of visual content.5. Additional Responsibilities:Support the production of promotional videos, short clips, and other multimedia projects when required.Assist with other visual content-related tasks, including info graphics, banners, and presentations.Contribute to social media content by creating shareable, high-quality images that resonate with our online audience.Work with external contractors or photographers on larger-scale projects as needed.Qualifications:Proven experience (3+ years) as an in-house or freelance photographer with a strong portfolio that demonstrates versatility and expertise in product photography, portraiture, event, and lifestyle photography.Proficient in using professional photography equipment (DSLRs, lighting kits, etc.) and advanced editing tools such as Adobe Photoshop, Light room, and Capture One.Strong understanding of photography principles such as lighting, composition, and color theory.Knowledge of video production, including the ability to shoot and edit short video clips, is a plus.Familiarity with the latest trends in digital photography and post-production techniques.Ability to work independently and manage multiple projects in a fast-paced, deadline-driven environment.Excellent attention to detail and an eye for aesthetics and quality.Strong communication skills and ability to collaborate with cross-functional teams.Bachelor's degree in Photography, Fine Arts, Visual Communication, or a related field is preferred, but not required.Experience with image management software and cloud-based storage solutions is a plus. Interested candidates may share their resume at hr@nikbakers.com or hrd@nikbakers.com

Graphic Designer

Not specified

2 - 6 years

INR 0.7 - 2.0 Lacs P.A.

Work from Office

Full Time

Job Overview:We are looking for a talented and creative Graphic Designer to join our team. The Graphic Designer will be responsible for producing visually compelling designs that effectively communicate brand messaging across various platforms. You will collaborate with other team members to create marketing materials, digital assets, and other graphic content that aligns with our brand guidelines and business goals.Key Responsibilities:Design Creation: Develop innovative and engaging graphic designs for print and digital media including websites, advertisements, social media graphics, brochures, banners, email templates, and packaging.Branding: Maintain brand consistency across all design projects by adhering to brand guidelines and style guides.Collaborate with Teams: Work closely with the marketing, content, and product teams to ensure that the design aligns with campaign objectives, strategies, and visual identity.Conceptualization: Create design concepts and mockups based on creative briefs, while taking into account target audience preferences and project goals.Client & Stakeholder Interaction: Participate in client meetings or internal briefings, understand project needs, and incorporate feedback into final designs.Asset Preparation: Prepare and optimize graphic assets for various formats and platforms, ensuring that files are ready for production (print or digital).Trends and Innovation: Stay updated on current design trends, tools, and technologies. Incorporate innovative ideas into design processes to keep designs fresh and relevant.Revisions: Incorporate feedback from stakeholders and make necessary revisions to designs in a timely manner.Quality Assurance: Ensure high-quality standards for all design work, checking for accuracy, consistency, and functionality before delivering.Required Skills and Qualifications:Education: Bachelors degree in Graphic Design, Visual Arts, or related field, or equivalent work experience.Experience:3+ years of experience in graphic design (internships or freelance work may be considered).Proficiency in Design Software: Expert knowledge of Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.) and familiarity with other design tools like Sketch, or Canva.Creativity: Strong creative vision and attention to detail with the ability to think outside the box.Understanding of Design Principles: Strong grasp of typography, color theory, layout, and visual hierarchy.Communication Skills: Ability to communicate design concepts clearly and effectively to team members, clients, and stakeholders.Time Management: Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.Portfolio: A strong portfolio showcasing a diverse range of design work, including digital and print materials.Preferred Skills:Motion Graphics: Experience in animation or motion graphics using After Effects or similar software is a plus.Web Design: Basic understanding of web design and familiarity with HTML/CSS is a bonus.UX/UI Design: Experience in designing user interfaces for web or mobile applications is a plus.This role is an exciting opportunity for a creative professional looking to contribute to a dynamic and growing company. If you have a passion for design and a portfolio that demonstrates your skills and creativity, we'd love to see your work!Interested candidates may share their resume at hr@nikbakers.com or hrd@nikbakers.com

Food Technologist - Mohali

Not specified

0 - 3 years

INR 3.75 - 6.0 Lacs P.A.

Work from Office

Full Time

Job Title: Food Technologist Reports To: R&D Head / Quality Head / Technical DirectorEmployment Type: Full-timeJob SummaryWe are looking for an innovative and detail-oriented Food Technologist to join our FMCG team. This role involves developing and improving food products, ensuring compliance with safety and regulatory standards, and enhancing production efficiency. The successful candidate will work closely with cross-functional teams, including marketing, supply chain, production, and regulatory affairs, to drive food innovation and quality excellence.The ideal candidate should have a deep understanding of food science, processing techniques, ingredient functionality, and industry trends. Additionally, they should be able to troubleshoot manufacturing issues, conduct market research, and develop cost-effective formulations without compromising quality. Key Responsibilities1. Product Development & InnovationDevelop new food and beverage products from concept to commercialization based on consumer trends and market demands.Formulate improved recipes that optimize taste, texture, and nutritional value.Conduct pilot plant trials and lab-scale experiments to validate formulations before mass production.Identify and explore clean-label ingredients, functional additives, and natural preservatives for product enhancement.Collaborate with the marketing team to create claims and messaging based on scientific validation (e.g., High Protein, “Sugar-Free,” “Probiotic,” etc.).2. Quality Assurance & Food SafetyImplement and maintain food safety and quality management systems such as HACCP, ISO 22000, BRC, FSSC, and GMP.Ensure strict adherence to FSSAI, FDA, and international regulatory guidelines.Conduct sensory evaluations, microbial testing, and stability studies to assess product quality.Investigate customer complaints, root causes of quality defects, and implement corrective actions.3. Regulatory Compliance & LabelingEnsure products meet local and international food regulations.Prepare technical documents related to product specifications, nutritional labeling, and ingredient declarations.Work with legal and compliance teams to review product labels, claims, and marketing materials.Stay updated with regulatory changes affecting food product development.4. Process Optimization & Manufacturing SupportWork closely with the production and engineering teams to optimize manufacturing processes for efficiency and cost reduction.Identify process improvements to enhance shelf life, texture, and packaging stability.Conduct scale-up trials and technology transfer from R&D to production.Troubleshoot manufacturing issues related to ingredient interactions, batch inconsistencies, and processing conditions.5. Market Research & Competitive AnalysisConduct market analysis to identify gaps, emerging trends, and consumer needs.Benchmark products against competitor offerings and identify areas for differentiation.Attend trade shows, conferences, and technical forums to stay updated with industry advancements.6. Raw Material Sourcing & Supplier CoordinationWork with procurement teams to identify and evaluate new suppliers.Ensure raw materials meet quality standards and specifications.Test and approve alternative ingredients to optimize cost and sustainability.7. Sustainability & InnovationSupport initiatives for sustainable and eco-friendly food production.Research biodegradable packaging, upcycled ingredients, and carbon footprint reduction strategies.Work on reducing food waste through better formulation and processing techniques. Key RequirementsEducation & QualificationsBachelor’s/Master’s degree in Food Technology, Food Science, Dairy Technology, Biochemistry, Nutrition, or a related field.Additional certifications in HACCP, FSSC 22000, Six Sigma, or Sensory Analysis are a plus.Experience2–7 years of experience in FMCG, food manufacturing, or a related industry.Proven experience in product development, formulation, and quality control.Hands-on experience in food processing, shelf-life studies, and ingredient functionality.Technical SkillsStrong knowledge of food chemistry, microbiology, and sensory evaluation techniques.Proficiency in NPD tools, experimental design, and statistical analysis.Familiarity with lab testing equipment, analytical instruments, and pilot-scale production.Knowledge of food allergens, preservatives, emulsifiers, stabilizers, and functional ingredients.Ability to create technical reports, process flow diagrams, and standard operating procedures (SOPs).Soft SkillsStrong analytical and problem-solving skills.Excellent communication and collaboration skills to work with cross-functional teams.Detail-oriented mindset with a strong focus on accuracy and compliance.Ability to multitask and manage multiple projects simultaneously.Creative mindset to drive food innovation and product differentiation. Preferred QualificationsExperience in specific food categories such as bakery, dairy, confectionery, beverages, snacks, or plant-based products.Knowledge of alternative proteins, probiotics, prebiotics, and functional foods.Familiarity with artificial intelligence (AI) and automation in food processing.

CA - Inter

Not specified

2 - 7 years

INR 4.75 - 8.0 Lacs P.A.

Work from Office

Full Time

Job Description: CA Inter Job Title: CA Inter / Accounts Executive / Audit Associate / Tax ConsultantEmployment Type: Full-time Job Summary:A CA Inter professional plays a critical role in supporting accounting, auditing, taxation, and financial analysis functions within a company or an audit firm. This role provides hands-on experience in financial reporting, tax compliance, audit procedures, and business advisory. Ideal for candidates who have cleared the CA Intermediate exams and seek practical exposure before completing the CA Final. Key Responsibilities:1. Accounting & Financial Reporting:Maintain accurate books of accounts, journal entries, and ledger reconciliations.Prepare and analyze financial statements, balance sheets, and profit & loss accounts.Assist in month-end and year-end closing processes.Support the preparation of management reports (MIS reports) for decision-making.Monitor accounts payable, accounts receivable, and bank reconciliations.2. Auditing & Compliance:Assist in internal, statutory, tax, and forensic audits.Conduct vouching, verification, and testing of financial records.Draft audit reports, identify errors, and recommend corrective actions.Ensure compliance with Ind AS, IFRS, GAAP, and auditing standards (SA, ISA).Review financial controls and risk management procedures.3. Taxation & Regulatory Compliance:Direct Tax (Income Tax, TDS, Corporate Tax):Assist in preparing and filing ITR, TDS returns, and advance tax calculations.Handle tax audits and income tax assessments.Indirect Tax (GST, Customs, Other Indirect Taxes):Compute and file GST returns (GSTR-1, GSTR-3B, GSTR-9, etc.).Support in GST audits, reconciliations, and refund claims.Regulatory Compliance:Assist in compliance with Companies Act, FEMA, SEBI regulations, and LLP laws.Help in preparing reports and filings for ROC, RBI, and other regulatory authorities.4. Financial Analysis & Budgeting:Prepare and monitor budgets, forecasts, and cash flow projections.Conduct cost-benefit analysis, variance analysis, and financial modeling.Assist in preparing investment and risk analysis reports.5. Payroll, Banking & Treasury Operations:Assist in payroll processing, salary structuring, and tax deductions.Perform bank reconciliations and monitor fund management.Help in handling loan documentation, LC (Letter of Credit), and banking transactions.6. Corporate Law & Secretarial Work (If Applicable):Assist in preparing board resolutions, annual returns, and company law compliance documents.Handle shareholder agreements, ROC filings, and corporate governance documentation. Qualifications & Skills:CA Intermediate (Both Groups / Single Group Cleared) from ICAI.Bachelors degree in Commerce (B.Com, BBA, BAF) or a related field preferred.Proficiency in Tally, SAP, QuickBooks, Zoho Books, Excel (Pivot Tables, VLOOKUP), and accounting ERPs.Knowledge of Indian Accounting Standards (Ind AS), IFRS, Direct & Indirect Taxes, and Audit Procedures.Strong analytical, problem-solving, and time-management skills.Ability to handle multiple tasks, work under deadlines, and attention to detail.Good communication and interpersonal skills. Work Environment & Physical Requirements:Comfortable handling confidential financial data and working with tight schedules.

Cashier

Not specified

4 - 9 years

INR 0.5 - 1.5 Lacs P.A.

Work from Office

Full Time

Job Description: Cashier for Quick Service Restaurant (QSR)Job Title: CashierReports To: Restaurant ManagerEmployment Type: Full-time Job Summary:A Cashier in a Quick Service Restaurant (QSR) is responsible for delivering excellent customer service, handling transactions accurately, and maintaining a clean and organized work environment. They serve as the first point of contact for customers, ensuring a positive dining experience by taking orders, processing payments, and addressing customer needs efficiently. Key Responsibilities:1. Customer Service:Warmly greet customers as they enter the restaurant.Provide prompt and friendly service to ensure customer satisfaction.Assist customers in making menu selections and answer questions regarding food items, ingredients, and promotions.Handle special requests, modifications, and dietary concerns appropriately.Address customer complaints or concerns professionally and escalate them to management if necessary.2. Order Processing & Cash Handling:Accurately take food and beverage orders and enter them into the POS system.Process cash, credit/debit card, mobile, and contactless payments correctly.Issue receipts, refunds, or change as needed while maintaining cash register accuracy.Balance cash drawer at the start and end of shifts, reporting any discrepancies.Ensure compliance with company cash handling policies and security measures.3. Maintaining a Clean & Organized Work Area:Keep the cashier station and front counter clean and presentable.Restock napkins, utensils, straws, condiments, and other supplies as needed.Ensure all food handling and safety regulations are followed.Regularly sanitize high-touch areas, including the register, counter, and beverage dispensers.4. Teamwork & Operational Support:Work closely with kitchen and service staff to ensure timely food preparation and order fulfillment.Communicate effectively with team members to handle busy rush periods efficiently.Assist in packaging food orders for takeout and delivery.Support restaurant operations by performing additional duties such as cleaning tables, sweeping floors, or refilling beverage stations when required.5. Sales & Upselling:Suggest promotional items, meal upgrades, and combo deals to customers.Encourage loyalty program sign-ups or customer feedback participation.Assist in meeting restaurant sales goals through effective customer engagement. Qualifications & Skills:High school diploma or equivalent preferred.Previous cashier or customer service experience in a restaurant or fast-food setting is an advantage.Basic math skills for handling cash and making accurate transactions.Strong communication and interpersonal skills.Ability to work well in a fast-paced, high-pressure environment.Reliable, punctual, and committed to excellent customer service.Familiarity with POS systems or the ability to learn quickly. Work Environment & Physical Requirements:Ability to stand for extended periods.Ability to work in a fast-moving environment with frequent customer interaction.Must be available to work in flexible shifts, including weekends, evenings, and holidays.

Graphic Designer

Not specified

5 - 8 years

INR 5.0 - 8.0 Lacs P.A.

Work from Office

Full Time

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. ResponsibilitiesCollaborate with the team to ensure consistency of designs across various media outletsCreate compelling and effective logos, designs, print and digital mediaMaintain awareness of current industry and technology standards, social media, competitive landscape and market trendsDesign visually appealing graphics using Corel Draw, AfterEffects, and other relevant tools.Ensure timely delivery of high-quality designs that meet industry standards.QualificationsBachelor's degree in Graphic Design or related field5-8 years of experience in graphic designProficient in Adobe Creative SuiteStrong communication, conceptual thinking, typography skills and design skillsPortfolio of work

House Manager/ Administrative Manager

Not specified

3 - 8 years

INR 1.0 - 2.75 Lacs P.A.

Work from Office

Full Time

House Manager/ Administrative Manager Location: Chandigarh Job Type: Full-timeJob Summary:The House Manager is responsible for overseeing the daily operations of a private residence, ensuring the smooth running of household activities, managing staff (including drivers and service personnel), maintaining vehicles, and overseeing procurement and scheduling. The role requires strong organizational skills, attention to detail, and the ability to multitask efficiently.Key Responsibilities:Household Operations & MaintenanceOversee the maintenance, cleanliness, and security of the residence.Coordinate with vendors, service providers, and contractors for home repairs, renovations, and general upkeep.Ensure all household supplies, groceries, and essential materials are stocked and replenished.Implement and maintain inventory tracking for household goods and materials.Driver & Vehicle ManagementSupervise household drivers, ensuring punctuality, professionalism, and adherence to safety standards.Create and manage daily schedules for drivers, ensuring efficient transportation for the family, staff, and guests.Oversee the maintenance, servicing, and cleanliness of all household vehicles.Track fuel consumption, insurance, registrations, and routine servicing schedules for vehicles.Arrange transportation for special occasions, events, or emergency requirements.Scheduling & Logistics ManagementMaintain and coordinate the daily, weekly, and monthly calendar for the household and family members.Plan and oversee travel arrangements, including transportation, accommodations, and itineraries.Ensure smooth coordination of appointments, meetings, and events within and outside the household.Communicate effectively with drivers, household staff, and external service providers to ensure seamless scheduling.Procurement & Material ManagementSource and procure household goods, groceries, and other essential supplies.Manage relationships with vendors and negotiate contracts for household services and products.Maintain a well-organized inventory of household materials, ensuring cost-effective purchasing.Oversee the timely delivery and quality control of ordered materials and equipment.Staff Supervision & ManagementOversee and manage household staff, including housekeepers, chefs, security personnel, and gardeners.Assign tasks, monitor performance, and ensure adherence to household standards.Train and guide staff to maintain professionalism, efficiency, and discretion.Ensure seamless coordination between different household departments.Event Planning & Guest ManagementOrganize and manage household events, including private gatherings, formal dinners, and celebrations.Ensure guests receive high-quality hospitality, including accommodation and transportation arrangements.Liaise with caterers, decorators, and event planners for seamless event execution.Financial & Budget ManagementMaintain financial records of household expenses, including payroll, vendor payments, and purchases.Develop and monitor budgets for household operations, ensuring cost-efficiency.Track and review all invoices, receipts, and bills for accuracy and timely payments.Personal AssistanceAssist the homeowner with daily schedules, reminders, and personal tasks.Run errands, including banking, shopping, and document management.Handle confidential matters with discretion and professionalism.Qualifications & Skills:Proven experience as a House Manager or in a similar role.Strong leadership and organizational skills.Excellent communication and interpersonal abilities.Ability to multitask, problem-solve, and prioritize tasks efficiently.Knowledge of vehicle maintenance, procurement processes, and household logistics.Proficiency in scheduling software and household management tools is a plus.Flexibility to work evenings, weekends, and holidays as needed.Preferred Experience:Experience in managing high-end residences or estates.Background in hospitality, logistics, or executive assistance.Strong understanding of transportation management and procurement practices.

Executive Assistant To Director

Not specified

3 - 8 years

INR 8.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Qualifications: MBA Job descriptionRole & responsibilitiesActing as the point of contact among executives, employees, clients and other external partnersManaging information flow in a timely and accurate mannerManaging executives calendars and set up meetingsMake travel and accommodation arrangementsRack daily expenses and prepare weekly, monthly or quarterly reportsOversee the performance of other clerical staffAct as an office manager by keeping up with office supply inventoryFormat information for internal and external communication memos, emails, presentations, reportsTake minutes during meetingsScreen and direct phone calls and distribute correspondenceOrganize and maintain the office filing systemPreferred candidate profileWork experience as an Executive Assistant, Personal Assistant or similar roleExcellent MS Office knowledgeOutstanding organizational and time management skillsFamiliarity with office gadgets and applications (e.g. e-calendars and copy machines)Excellent verbal and written communications skillsDiscretion and confidentiality Role & responsibilities Required Female candidates only

General Manager/Head - Operations

Not specified

10 - 12 years

INR 1.5 - 6.5 Lacs P.A.

Work from Office

Full Time

Job Title: Operations Head QSR (Multiple Outlets)Job Summary:We are looking for a dynamic and hands-on Operations Head to actively oversee and manage the operations of multiple outlets. This role requires a proactive leader who takes ownership of all outlets, ensures smooth day-to-day functioning, and consistently follows up to maintain high performance, customer satisfaction, and profitability. The ideal candidate must be deeply involved in store operations, visiting locations frequently, tracking performance, and addressing challenges in real time.Key Responsibilities:Active Outlet Management & Follow-Ups:Take full ownership of the performance and operations of all QSR outlets.Conduct regular visits to each outlet to monitor staff efficiency, service quality, and adherence to SOPs.Ensure that all outlets meet daily operational goals, including cleanliness, order accuracy, speed of service, and customer satisfaction.Follow up rigorously with store managers and teams to address any operational gaps, stock shortages, or service issues.Track outlet-wise performance on a daily and weekly basis, ensuring quick corrective actions where needed.Operational Excellence:Implement and enforce standard operating procedures (SOPs) to ensure consistency across all locations.Oversee inventory and supply chain operations to ensure smooth stock availability and minimize wastage.Ensure all outlets comply with health, safety, and hygiene standards, conducting regular audits.Troubleshoot on-ground operational challenges and provide quick solutions to improve efficiency.Financial & Performance Tracking:Monitor sales, costs, and profit margins for each outlet and implement strategies to improve financial performance.Optimize cost control measures, including labor, procurement, and utilities, without compromising quality.Ensure all outlets meet their monthly revenue targets and analyze sales trends to drive better performance.Work closely with store managers to improve customer retention, order accuracy, and service speed.Team Leadership & Staff Management:Lead and mentor a team of area managers, store managers, and outlet staff to achieve operational goals.Conduct regular training and upskilling programs to maintain service excellence.Ensure team motivation and a high-performance culture through clear KPIs, rewards, and regular follow-ups.Address any staff-related issues immediately to maintain smooth operations.Customer Experience & Brand Standards:Maintain a strong focus on customer service excellence and ensure all outlets uphold brand standards.Implement customer feedback mechanisms and take prompt actions to resolve complaints or issues.Ensure uniformity in food quality, presentation, cleanliness, and service across all locations.Monitor customer reviews and ratings and work with teams to enhance brand reputation.Expansion & Business Growth:Identify new opportunities for expansion, including potential new outlets and partnerships.Work with marketing and business development teams to implement promotions, campaigns, and loyalty programs.Stay updated with industry trends and competitor analysis to ensure the brand remains competitive.Qualifications & Skills:Bachelors/Masters degree in Business Administration, Hospitality Management, or a related field.7+ years of experience in QSR operations management, preferably handling multiple outlets.Strong leadership with a hands-on, proactive, and problem-solving approach.Proven abilityto drive operational efficiency, cost control, and profitability.Excellent follow-up skills, with the ability to track and ensure completion of all operational tasks.Knowledge of POS systems, restaurant analytics, inventory management, and staff scheduling.Strong communication and interpersonal skills to work closely with teams across all locations.Ability to work in a fast-paced, high-pressure environment and be available for urgent escalations.

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Nik Baker's

Nik Baker's

Nik Baker's

Food and Beverage / Bakery

Breadtown
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