Role: Customer Success Manager Digital Marketing Location: Remote (Night Shift US Clients) Experience: Minimum 3 years in a digital marketing/advertising role, preferably working with small businesses Compensation: 8-11 LPA Competitive with performance-based incentives About the Role: We are seeking a dedicated and experienced Customer Success Manager with a strong digital marketing background to join our team As the primary point of contact for our clients, you will ensure their satisfaction and long-term success by aligning their advertising goals with our agencys capabilities Your role will be critical in maintaining client relationships, managing expectations, and driving retention Key Responsibilities : Client Onboarding: Facilitate a smooth onboarding experience, ensuring clients understand the campaign process and strategic goals Work Alignment: Collaborate with clients and internal teams to translate client needs into actionable campaign plans, aligning with advertising objectives Requirements Understanding: Gather, document, and confirm client requirements for each project, ensuring clarity in expectations and deliverables Strategic Planning: Develop and present actionable plans tailored to client needs, using your expertise in digital marketing to drive campaign success Regular Sync-Ups: Conduct recurring check-ins to review campaign performance, discuss metrics, and address any client concerns, ensuring ongoing engagement Firefighting: Proactively manage any issues that arise, balancing client expectations with team capabilities and ensuring timely resolution Retention Strategies: Implement strategies to strengthen client relationships, ensuring their long-term commitment to our agency, even during challenging times Client Satisfaction: Regularly assess client happiness, conducting periodic check-ins to gather feedback and ensure a high level of satisfaction Team Coordination: Liaise with the fulfillment team to align on campaign requirements, ensuring a seamless workflow and accurate delivery Qualifications : Digital Marketing Expertise: Solid understanding of digital advertising platforms (Facebook Ads, Google Ads, etc-) and campaign metrics Client-Focused Approach: Proven experience in managing client expectations and delivering a positive client experience Strong Communication Skills: Ability to communicate campaign strategies and results clearly and effectively to clients Night Shift Availability: Comfortable working night shifts to cater to our US-based clientele Retention-Driven Mindset: A proactive approach to client retention, including problem-solving and ?firefighting? when needed Why Join Us Work from Home Opportunity Quarterly retreats Show more Show less
Location: Remote (Night Shift US Clients) Experience: 3+ years in digital marketing/media buying roles Compensation: ??7-9 LPA + Performance-Based Incentives Must Read: We're hiring a Sr Analyst with deep expertise in Meta Ads to manage and scale paid campaigns for multiple home improvement businesses across the US and Canada This is not a generalist role?your focus will be high-ticket lead generation, video strategy, and consistent client results Youll be responsible for account performance, optimization, reporting, and maintaining communication with clients to ensure transparency and retention Key Responsibilities: Ad Account Management Handle multiple Meta ad accounts in the home remodeling and renovation space Develop and execute audience strategies, creative testing, and budget scaling for qualified lead flow Ensure each account meets weekly/monthly KPIs for CPL, lead quality, and appointment rate Video Strategy & Execution Collaborate with internal team or clients to guide video scripts, ad hooks, and content formats Monitor performance across video creatives to improve CTR, engagement, and cost efficiency Performance Optimization Daily and weekly analysis of campaign data?optimize based on metrics like ROAS, CPL, CPM, and quality scores Implement best practices for bidding, budget pacing, exclusions, and lookalike stacking Client Communication & Reporting Act as the main point of contact for assigned accounts Run bi-weekly or monthly performance calls, deliver transparent reporting, and offer strategic recommendations Consistency & Lead Flow Your North Star: Maintain a steady, high-quality lead pipeline for each client Detect performance drops early and resolve issues before clients notice Qualifications: ?? 3+ years running Meta Ads for lead generation (bonus if youve worked in home services or high-ticket niches) ?? Strong grasp of video creative strategy and what drives conversions ?? Proven ability to manage multiple ad accounts simultaneously ?? Excellent communication and account management skills ?? Night shift availability to handle US/Canada clients directly ?? Proactive, data-driven, and confident with firefighting when needed Why Join Us 100% Remote Work Flexible, results-driven culture Night Shift Work with serious, high-ticket clients in US & Canada Fast-Growing Agency Be part of a high-performance team Half Yearly Team Meet up Retreats & Team Growth Initiatives Show more Show less