Network Engineer_SD-WAN, Routing, Switching, Cisco

Enterprise Technology Engineer

The ENT engineer would be responsible for troubleshooting support of networks either on e-mails or calls. They'll need to be able to diagnose and offer repair instructions remotely, as well as in person. The role would require monitoring network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach.

The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to enhance the customer satisfaction and other departmental goals. Giving direction and mentoring the direct and indirect reports to enhance performance and benchmark them with best industry practices will be an essential deliverable of the role.  The role will also require building healthy working relationship with all the IT support teams and the business to ensure a seamless delivery of key performance indicators.

less than 5%

Below are some of the key responsibilities which may not be exhaustive in nature.

Responsibilities:

• The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd/3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
• Ownership and follow through/resolution of all issues impacting service/Operations.
• Work effectively with customers, analyzing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
• Responsible to maintain departmental standards and quality initiatives in all aspects of work.
• Setup monitor and maintain the network systems.
• Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
• Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
• Effectively managing administration, planning, meetings and prioritizing own workload.
• Strong Management focus with emphasis on call, incident and problem management, relationship management.
• Implementation / Design of appropriate KPI metrics and Service Level Management to manage at all levels with the department and individual level.
• Maintain a high level of interaction with all internal/External customers/BUs.
• Networking- Achieve by influencing and collaborating across national and functional borders internally.
• Proactively adhere to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.

Qualification and Experience:

• Graduate [

  Science Technology]

  in any field with 4

  +

  years of overall experience.
• Experience in handling large and complex IT Operations and relationship management in Remote IT infrastructure management with a strong focus on Incident and Problem management / project management.
• Experience in handling a Shared Infrastructure Environment
• Exposure to best practises by working in a MNC culture or large Indian based company maintaining global services to and from parent company locations.

Essential

• Excellent English verbal / written communication / analytical and presentation skills
• Having ITIL Foundation v3 certification or knowledge
• Good understanding of the IT infrastructure components and be able to manage major incidents and priority issues.
• Ability to coordinate and work through all teams in IT Operations
• Flexible, can-do attitude and willing to take responsibility.
• Strong sense of task ownership and task delivery to agreed dates.
• Ability to continually learn the changes to the infrastructure and assess impact.
• Ability to work under pressure and take on any departmental ad-hoc activity.
• Event / Incident / Problem & Change Management skills
• Analytical Skills – Management Information / Reporting
• Communication and Interpersonal skills
• Client management skills
• Task planning and execution skills
• Knowledge of automation and scripting

Desirable

• Versa/Cisco/Juniper Associate level Certification.
• Fortinet/Juniper SD-WAN knowledge
• Certification in one or more ITIL Intermediate modules. E.g. Service Operations.
• A broad knowledge of risk and/or security within a large enterprise covering networks, E-business and application security.