Network Engineer

Job Description

Responsibilities Manage and resolve assigned cases in a timely manner Support new and existing customers with their configuration add/move/change request Provide support to senior engineers on configuration preparation and deployment on complex projects Work with Project Managers for smooth service activation Work on all aspects of documentation for both internal and external usage Qualifications 3+ years experience in a network operations environment supporting a global IP network Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process Solid written and verbal skills Direct customer service experience required Flexibility around working hours in support of business requirements (may include bank holiday working etc) Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio) CCNA JNCIA