Netapp Engineer

Job Description

-Deploying & managing NetApp storage primarily ONTAP. -Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issuesrelated to NetApp storage, connectivity, performance. -Hardware Return and Replace: Coordinate and manage hardware RMA (ReturnMaterial Authorization) processes. Handle the logistics of returning,replacing, and tracking faulty hardware components. -Client Communication: Communicate effectively with clients, providing regularupdates, explanations in a clear and professional manner. -Collaboration with NetApp Support: Work closely with NetApp support to escalateand resolve complex technical issues. -Internal Reporting: Create and maintain reporting as per requirement. Requirements - Certifications: NetApp ASE2or ASE3 (Authorized Service Engineer) certification (Preferred) - Normal working hours are fromMonday to Friday, 9 am to 6 pm with one (1) hour break. - Standby 24x7 Experience: - Minimum of [3-5 years] of experience in NetApp storage support. - Experience in hardware return & replace management. - Technical Skills: - Familiarity with storage protocols (NFS,CIFS, iSCSI, FC) and network infrastructure related to storage. -Additional certifications in storage or networking (e.g., NCDA, NCSA).(Preferred) -Knowledge of NetApp storage solutions, including ONTAP, SnapMirror, SnapVault,and NetApp data protection solutions.