Role & responsibilities Job Overview: The Service Engineer is responsible for providing technical support, installation, and maintenance services for marine equipment for the Indian Navy. This role requires a blend of technical expertise, problem-solving skills, and customer service excellence. The Service Engineer will work closely with customers to ensure optimal performance and satisfaction with our products and services. Key Responsibilities:Technical Support and Troubleshooting:Diagnose and resolve technical issues related to niche electrical products/systems.Perform on-site or remote troubleshooting and repairs.Provide guidance and support to customers for proper operation and maintenance.Installation and Setup:Install and configure systems according to company specifications.Conduct initial tests and quality checks to ensure proper functionality.Provide training to customers on product usage and maintenance.Maintenance and Upgrades:Perform routine maintenance and inspections on systems.Implement upgrades and modifications as required.Keep detailed records of service activities and parts used.Customer Interaction:Communicate effectively with customers to understand their needs and concerns.Provide clear explanations and instructions to customers regarding technical issues and solutions.Maintain a professional and courteous demeanor at all times.Documentation and Reporting:Complete service reports and documentation accurately and in a timely manner.Track and manage service-related inventory and equipment.Report recurring issues or product defects to the engineering team for further analysis.Compliance and Safety:Adhere to company policies, safety procedures, and industry regulations.Ensure all service activities are conducted in a safe and compliant manner.Preferred candidate profile Perks and benefits