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4.0 - 6.0 years
6 - 8 Lacs
Mumbai
Work from Office
Company: Oliver Wyman Description: MumbaiEngagement Manager____Who We AreOliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSEMMC]. For more information, visit www.oliverwyman.com . Follow Oliver Wyman on Twitter @OliverWyman.The Firms capabilities and intellectual capital are enhanced by our deep industry expertise, geographic range, analytical rigor, and hands-on, collaborative approach. Our professionals see what others dont, challenge conventional thinking, and consistently deliver innovative, customized solutions. We also work side by side with senior executives to accelerate execution through a blend of behavioral and management approaches.As a result, we have a tangible impact on clients top and bottom lines. Our clients are the CEOs and executive teams of the Global 100 companies. ____ Why Join UsOur work is marked by exceptional impact for our clients. By consistently producing results, we have earned a reputation for quality work and attractive career opportunities. A growing, entrepreneurial firm with exceptional economics; global revenues exceeded $2.0 BN in 2018 Work with our clients senior management from Day one to solve challenging problems A meritocratic eco system that provides for rapid development without an MBA Specialization at your own pace, with the opportunity to work across multiple industries Significant international assignments & attractive compensation for performance An open, respectful, and inclusive culture that welcomes, values, and supports all colleagues as they are A company that is committed to having fun & providing a springboard to exciting future career options Continuous training available at all levels & across various domains You will be part of a new growing office in Mumbai ____ The Role And ResponsibilitiesExperience Professionals bring us the know-how to make lasting change for our clients and our company. We are not typical management consultants. We provide industry- and discipline-specific knowledge and expertise, which amplifies our impact and helps us shape the future for our clients. Oliver Wyman is a diverse, entrepreneurial, non-competitive partnership of individuals who like to pursue new opportunities or build a unique franchise doing what they do best in a collegial, fun environment. ENGAGEMENT MANAGERS are the on-scene leaders who run our projects day to day. You will lead the team through an efficient and effective problem-solving process from initial thought process through convergence on a solution. You will ensure that recommendations are correct, practical, sensible, relevant and cohesive. Its a role that demands thought leadership at the strategic level and command of all the technical and operational details of execution. You will need great communication skills and the ability to forge strong relationships.____ Clients hire Oliver Wyman from specialized to cross industry expertise, the ideal candidate will have most of the following At least 4-6 years of relevant experience, ideally with a top-tier strategy consulting firm (or similar organization). A strong background in strategic problem solving with demonstrable analytical skills Outstanding written and verbal communication skills in both formal and informal settings Fluent in English An undergraduate or advanced degree from a top academic program Know how to take the initiative, seeking out opportunities to learn new skills and put the ones youve already got to good use - Not just intelligence, but creativity tooyoull be ready to come up with novel ideas to solve our clients biggest problems Have an aptitude for analytical work, like sniffing out clues in massive data sets or hunting down the key issues in a hugely complex challenge A willingness to work fluidly and respectfully with our incredibly talented team. ____ OUR VALUES & CULTURE Were serious about making OW a rewarding, progressive, enjoyable and balanced place to work. Self-starters and free thinkers who work well in a team We are individuals who are self-starting, motivated, energetic, entrepreneurial about what we do Common aspiration, collective endeavor, shared success We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us Straightforward, open, respectful interaction We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion Opportunity without artificial barriers We value merit and believe that to create a true meritocracy we need to remove artificial barriers to opportunity Balanced lives We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each others time, and are sensitive to how it is used. We are an output not input-based culture, have respect for peoples personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.
Posted 13 hours ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Hello Visionary ! We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. We are looking for professional with 3 to 5 years strong experience in C# in developing windows application Proficient in building web applications using Angular or other client side application frameworks. Angular knowhow and experience in C++ is additional advantage Make your mark in our exciting world at Siemens . This role, based in Bangalore , is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future. At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and imagination, and help us shape tomorrow We’ll support you with Hybrid working opportunities. Diverse and inclusive culture. Variety of learning & development opportunities. Attractive compensation package. Find out more about Siemens careers at www.siemens.com/careers
Posted 13 hours ago
4.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Senior Associate Hedge Fund Accounting Bangalore/Pune India Shift Timings- Based on Business The successful candidate will join the Fund Services team as a Hedge Fund Accountant and will be closely working with Client Service Managers based in Asia/Europe/US regions in connection with the performance of duties related to the administration of Alternative Funds. Candidate should have around 5 plus years of relevant experience in the Administration of Hedge Funds and NAV calculations. Reporting The position reports to AVP Hedge Fund Accounting About Apex The Apex Group is a global financial services provider with 3,000 staff across 40+ offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive. Job Specification Responsible to review/prepare the NAVs of the hedge fund clients on a daily/Monthly basis. Prepare Cash/Position/Market Value Reconciliations and resolving breaks. Notify Clients/CSMs of valid breaks. If break are due to an erroneous or missing transaction in Accounting system, then make necessary adjustments Reviewing pricing of the portfolio and analysing the pricing exceptions if any. Reviewing the corporate actions booked in the system and ensuring that the same is correctly reflected in the books. Dividends/Interest Reconciliation with Broker reports Responsible for accruing/amortizing daily or monthly non-security related Fee accruals including management fees and financing accruals. Process non-automated transactions including OTC derivatives and their related cash movements. Effective communication with clients on daily reporting of Estimates/NAVs/Query resolutions. Checking that all OTC products traded by the client have been booked correctly. Booking of Capital Activities of the fund. Finalizing the month end NAV of the client and providing Investor Level Allocation reports at month-end. Providing support in Audits for funds in the preparation on financial statements. Complete audit reviews and ensure identified issues are documented and tracked to closure. Support operations on projects related to Automations/Work migrations/Conversions etc. Support global changes in Key operating procedures and implementation. Coordinating with Internal/External Stake holders such as Securities/Trades and Pricing Team, Reporting Team, Investor Services team, Auditors, Client Service Managers and Clients. Skills Required Experience working with an investment management or finance-related firm. Good knowledge of the investment industry with 5+ Years in Hedge Fund administration or related industry experience. M.com/CA/MBA Finance/CFA Familiarity with Paxus is a major plus. An ability to think critically and objectively. Experience with general ledger accounting and, with demonstrated attention to detail and accuracy, analytical, technical, organizational, and problem solving skills. Proficiency in advanced Excel functions. Excellent communication and inter-personal skills. Work additional hours as needed. What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR)) please visit https://theapexgroup.com/csr-policy/ DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 3 days ago
4.0 - 8.0 years
6 - 10 Lacs
Pune, Greater Noida
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Senior Associate - Hedge Fund Accounting Bangalore/Pune / Kolkata India Shift Timings- Based on Business The successful candidate will join the Fund Services team as a Hedge Fund Accountant and will be closely working with Client Service Managers based in Asia/Europe/US regions in connection with the performance of duties related to the administration of Alternative Funds. Candidate should have around 5 plus years of relevant experience in the Administration of Hedge Funds and NAV calculations. Reporting The position reports to AVP Hedge Fund Accounting About Apex The Apex Group is a global financial services provider with 3,000 staff across 40+ offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive. Job Specification Responsible to review/prepare the NAVs of the hedge fund clients on a daily/Monthly basis. Prepare Cash/Position/Market Value Reconciliations and resolving breaks. Notify Clients/CSMs of valid breaks. If break are due to an erroneous or missing transaction in Accounting system, then make necessary adjustments Reviewing pricing of the portfolio and analysing the pricing exceptions if any. Reviewing the corporate actions booked in the system and ensuring that the same is correctly reflected in the books. Dividends/Interest Reconciliation with Broker reports Responsible for accruing/amortizing daily or monthly non-security related Fee accruals including management fees and financing accruals. Process non-automated transactions including OTC derivatives and their related cash movements. Effective communication with clients on daily reporting of Estimates/NAVs/Query resolutions. Checking that all OTC products traded by the client have been booked correctly. Booking of Capital Activities of the fund. Finalizing the month end NAV of the client and providing Investor Level Allocation reports at month-end. Providing support in Audits for funds in the preparation on financial statements. Complete audit reviews and ensure identified issues are documented and tracked to closure. Support operations on projects related to Automations/Work migrations/Conversions etc. Support global changes in Key operating procedures and implementation. Coordinating with Internal/External Stake holders such as Securities/Trades and Pricing Team, Reporting Team, Investor Services team, Auditors, Client Service Managers and Clients. Skills Required Experience working with an investment management or finance-related firm. Good knowledge of the investment industry with 5+ Years in Hedge Fund administration or related industry experience. M.com/CA/MBA Finance/CFA Familiarity with Paxus is a major plus. An ability to think critically and objectively. Experience with general ledger accounting and, with demonstrated attention to detail and accuracy, analytical, technical, organizational, and problem solving skills. Proficiency in advanced Excel functions. Excellent communication and inter-personal skills. Work additional hours as needed. What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR)) please visit https://theapexgroup.com/csr-policy/ DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 3 days ago
4.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 3 days ago
9.0 - 14.0 years
11 - 16 Lacs
Pune, Greater Noida
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Key duties and responsibilities Review and sign off NAV and Financials of the Private equity and Hybrid Funds that include recording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments, preparing investor notices and various client reporting. Review Capital Call and distribution workings along with notices and release to respective investors. Manage end execute conversion of Private Equity Funds from other accounting applications to eFront. Develop various KPIs to be followed and ensure all necessary controls are put in place in the process. Manage work allocation among the team and ensure back up and BCP plans are in place. Identify and implement process improvement techniques to improve the process efficiency and team productivity. Managing the client relationships for the Funds and individually handle the deliverable requirements on daily/weekly/monthly/Quarterly basis. Liaising with Onshore team, clients and Auditors on various requirements and ensure all supports are provided to the auditors to get the financials approved on the agreed timeline. Liaising with multiple stake holders in the organization and ensure the tight deadlines are met. Onboard new PE/Hybrid Funds in the accounting platforms (Investran, Geneva and eFront). Onboard Investors in Investran and maintain contact details. Migrate Funds from different accounting platforms to Investran and Geneva. Develop customized reports in Investran to support the client requirements. Understand and complete adhoc requests from clients Skills Required Relevant Experience Minimum 9 years of experience preferably into PERE and Hybrid Funds Good experience working on Investran, eFront and Macro enabled workbooks. Experience in handling audit requirements and adhoc client requirements in Fund accounting. Good conceptual knowledge in accounting principles and financial statement preparation. Good Experience in handling the client relationships and should be good in written and oral communication. Worked on onboarding new clients and develop reporting templates for the clients instruments Good work experience in Bank debt and loan debt instruments with other Private equity Team Management Experience and problem solving skills Experience in Transition of PERE and Hybrid Funds from onshore locations. Experience working in Fund Accounting ,NAV Calculation & Financial Statement preparation of Private Equity/Real Estate/Hybrid Funds DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 3 days ago
4.0 - 8.0 years
6 - 10 Lacs
Pune, Greater Noida
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 3 days ago
0.0 - 4.0 years
5 - 15 Lacs
Hyderabad
Work from Office
Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Responsible in preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in preparation and completion of capital call and distribution workings along with notices and release to respective investors. Assist with conversion of Private Equity Funds from other accounting applications to Investran. Assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the preparation of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. To ensure all deliverables are timely and accurate. Acquiring knowledge of designated clients' requirements and deliverables. Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback, and support in both technical and non-technical aspects of the role. Tasks & Duties Cluster Client Delivery Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables. Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements. To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant. Delivers consistent and quality information within the agreed timeframes. Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines To be knowledgeable with the components of the reports generated by the appropriate platform/s To be able to review outputs and all other deliverables prepared. To address review comments. Takes ownership, prepares, and replies to cluster/Client/Investor’s queries within 24 hours. Escalate any job-related issues and concerns to the appropriate authorities in a timely manner. Provides support to the rest of the team and other teams, as needed. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Sets up, monitors, updates and closes all deliverables via the workflow planner. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints, or errors to appropriate authorities in a timely manner. Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Organizational Savvy - Manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.
Posted 4 days ago
3.0 - 5.0 years
7 - 11 Lacs
Bengaluru
Work from Office
We are seeking an innovative and results oriented person to join our category team and drive the category growth charter for OTC Healthcare products business. This role is critical in driving growth for multiple categories through marketing initiatives, data driven insights and customer centric approach. The ideal candidate would have experience in category management, pricing, merchandising, understanding of traffic growth drivers in an e-commerce background. Key Responsibilities: 1. Identify avenues for growth in existing categories as well as plan for new category launches basis market trends, platform demand and competition benchmarking. 2. Monitor traffic and sessions regularly and take steps to improve the performance in various stages of the funnel. 3. Identify demand generation levers on and off app and execute them. 4. Oversee the merchandising, content creation including the overall catalogue completeness and quality. 5. Own the pricing of entire assortment for the OTC business. 6. Work closely with central marketing team on different growth initiatives and own the sale events charter for OTC business. 7. Work with product and analytics to develop product and data capabilities which can help drive growth and help in data driven decision making. Requirements 1. Bachelors degree in marketing, business, or related field. MBA preferred. 2. 3-4 years of experience in category growth or category management (demand generation side) in an e-commerce set up. 3. Understanding of in app merchandising strategies and tools. 4. Must be proficient in Excel and in data analysis.
Posted 4 days ago
4.0 - 6.0 years
4 - 7 Lacs
Mumbai
Work from Office
Posting ERA payment as per the Banking. Posting Payments as per EOBs in PMS. Posting Patient Payment in the PMS. Running different reports related to payment. Reconciliation of the payment. Downloading eobs from the Payor portal.
Posted 5 days ago
3.0 - 8.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Vice President - Hedge Fund Accounting Bangalore/Pune - India Shift Timings- Based on Business The successful candidate will join the Fund Services team as a VP – Fund Accounting and will be closely working with Client Service Managers based in Europe/Singapore/US/ Middle East regions in connection with the performance of duties related to the administration of Alternative Funds. Candidate should have around 14 plus years of relevant experience in the Administration of Hedge Funds and NAV calculations. Reporting The position reports to SVP – Fund Services About Apex The Apex Group is a global financial services provider with 3,000 staff across 40+ offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive. Job Specification Established and drive strong relationships with clients and maintained regular client contact to ensure that satisfaction levels are high. Ensured there is good dialogue between the client and relevant departments to prevent/ resolve issues related to the department and the client. As part of India team management, involve in future strategy planning for Apex India which includes migration planning, hiring right talent, training, people career path and growth, process reengineering, process automation and stake holder management Support operations on projects related to Automations/Work migrations/Conversions etc. Support global changes in Key operating procedures and implementation. Coordinating with Internal/External Stake holders such as Securities/Trades and Pricing Team, Reporting Team, Investor Services team, Auditors, Client Service Managers and Clients. Effectively monitoring deliverables to ensure high SLA compliance within set accuracy standards. Skills Required Experience working with an investment management or finance-related firm. Good knowledge of the investment industry with 14+ Years in Fund Administration CA/CMA /CFA/ACCA/ MBA – Finance An ability to think critically and objectively. Excellent communication and inter-personal skills. Work additional hours as needed. Large team management experience Performance appraisal People growth and development DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 6 days ago
9.0 - 14.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Key duties and responsibilities Review and sign off NAV and Financials of the Private equity and Hybrid Funds that include recording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments, preparing investor notices and various client reporting. Review Capital Call and distribution workings along with notices and release to respective investors. Manage end execute conversion of Private Equity Funds from other accounting applications to eFront. Develop various KPIs to be followed and ensure all necessary controls are put in place in the process. Manage work allocation among the team and ensure back up and BCP plans are in place. Identify and implement process improvement techniques to improve the process efficiency and team productivity. Managing the client relationships for the Funds and individually handle the deliverable requirements on daily/weekly/monthly/Quarterly basis. Liaising with Onshore team, clients and Auditors on various requirements and ensure all supports are provided to the auditors to get the financials approved on the agreed timeline. Liaising with multiple stake holders in the organization and ensure the tight deadlines are met. Onboard new PE/Hybrid Funds in the accounting platforms (Investran, Geneva and eFront). Onboard Investors in Investran and maintain contact details. Migrate Funds from different accounting platforms to Investran and Geneva. Develop customized reports in Investran to support the client requirements. Understand and complete adhoc requests from clients Skills Required Relevant Experience – Minimum 9 years of experience preferably into PERE and Hybrid Funds Good experience working on Investran, eFront and Macro enabled workbooks. Experience in handling audit requirements and adhoc client requirements in Fund accounting. Good conceptual knowledge in accounting principles and financial statement preparation. Good Experience in handling the client relationships and should be good in written and oral communication. Worked on onboarding new clients and develop reporting templates for the clients instruments Good work experience in Bank debt and loan debt instruments with other Private equity Team Management Experience and problem solving skills Experience in Transition of PERE and Hybrid Funds from onshore locations. Experience working in Fund Accounting ,NAV Calculation & Financial Statement preparation of Private Equity/Real Estate/Hybrid Funds DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 6 days ago
2.0 - 5.0 years
1 - 5 Lacs
Kolkata
Work from Office
DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 6 days ago
2.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 6 days ago
5.0 - 10.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Key duties and responsibilities Review and sign off NAV and Financials of the Private equity and Hybrid Funds that include recording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments, preparing investor notices and various client reporting. Review Capital Call and distribution workings along with notices and release to respective investors Handle migration of Hybrid and PERE Funds from onshore location independently and ensure SLAtargets are met. Identify and implement process improvement techniques to improve the process efficiency and team productivity. Managing the client relationships for the Funds and individually handle the deliverable requirements on daily/weekly/monthly/Quarterly basis. Liaising with Onshore team, clients and Auditors on various requirements and ensure all supports are provided to the auditors to get the financials approved on the agreed timeline. Liaising with multiple stake holders in the organization and ensure the tight deadlines are met. Onboard new PE/Hybrid Funds in the accounting platforms (Investran, Geneva and eFront). Manage end execute conversion of Private Equity Funds from other accounting applications to eFront Develop customized reports in Investran/eFront to support the client requirements. Understand and complete adhoc requests from clients Skills Required Relevant Experience – Minimum 5 years of experience preferably into PERE and Hybrid Funds Good experience working on Investran, eFront and Macro enabled workbooks. Experience in handling audit requirements and ad hoc client requirements in Fund accounting. Good conceptual knowledge in accounting principles and financial statement preparation. Good Experience in handling the client relationships and should be good in written and oral communication Worked on onboarding new clients and develop reporting templates for the Good work experience in Bank debt and loan debt instruments with other Private equity clients instruments Experience in Transition of PERE and Hybrid Funds from onshore locations. Experience working in Fund Accounting, NAV calculation and Financial Statement preparation of Private Equity/Real Estate/Hybrid Funds Graduate or Post graduate in Commerce, MBA Finance, CA/CMA DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 6 days ago
2.0 - 7.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Key duties and responsibilities Review and sign off NAV and Financials of the Private equity and Hybrid Funds that includerecording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments, preparing investor notices and various client reporting. Review Capital Call and distribution workings along with notices and release to respective investors Handle migration of Hybrid and PERE Funds from onshore location independently and ensure SLA targets are met. Identify and implement process improvement techniques to improve the process efficiency and team productivity. Managing the client relationships for the Funds and individually handle the deliverablerequirements on daily/weekly/monthly/Quarterly basis. Liaising with Onshore team, clients and Auditors on various requirements and ensure all supports are provided to the auditors to get the financials approved on the agreed timeline. Liaising with multiple stake holders in the organization and ensure the tight deadlines are met. Onboard new PE/Hybrid Funds in the accounting platforms (Investran, Geneva and eFront). Manage end execute conversion of Private Equity Funds from other accounting applications to eFront Develop customized reports in Investran/eFront to support the client requirements. Understand and complete adhoc requests from clients. Skills Required Relevant Experience – Minimum 2 years of experience preferably into PERE and Hybrid Funds Good experience working on Investran, eFront and Macro enabled workbooks.Experience in handling audit requirements and ad hoc client requirements in Fund accounting. Good conceptual knowledge in accounting principles and financial statement preparation.Communication. Good Experience in handling the client relationships and should be good in written and oral Worked on on boarding new clients and develop reporting templates for the clientsinstruments Good work experience in Bank debt and loan debt instruments with other Private equity Experience in Transition of PERE and Hybrid Funds from onshore locations.Private Equity/Real Estate/Hybrid Funds Experience working in Fund Accounting, NAV calculation and Financial Statement preparation Graduate or Post graduate in Commerce, MBA Finance, CA/CMA DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 6 days ago
3.0 - 8.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Key duties and responsibilities Review and sign off NAV and Financials of the Private equity and Hybrid Funds that includerecording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments,preparing investor notices and various client reporting. Review Capital Call and distribution workings along with notices and release to respective investors Handle migration of Hybrid and PERE Funds from onshore location independently and ensure SLAtargets are met. Identify and implement process improvement techniques to improve the process efficiency andteam productivity. Managing the client relationships for the Funds and individually handle the deliverablerequirements on daily/weekly/monthly/Quarterly basis. Liaising with Onshore team, clients and Auditors on various requirements and ensure all supportsare provided to the auditors to get the financials approved on the agreed timeline. Liaising with multiple stake holders in the organization and ensure the tight deadlines are met. Onboard new PE/Hybrid Funds in the accounting platforms (Investran, Geneva and eFront). Manage end execute conversion of Private Equity Funds from other accounting applications toeFront Develop customized reports in Investran/eFront to support the client requirements.Understand and complete adhoc requests from clients. Skills Required Relevant Experience – Minimum 3 years of experience preferably into PERE and Hybrid FundsGood experience working on Investran,eFront and Macro enabled workbooks.Experience in handling audit requirements and ad hoc client requirements in Fund accounting.Good conceptual knowledge in accounting principles and financial statement preparation.Communication.Good Experience in handling the client relationships and should be good in written and oralWorked on on boarding new clients and develop reporting templates for the clientsinstrumentsGood work experience in Bank debt and loan debt instruments with other Private equityExperience in Transition of PERE and Hybrid Funds from onshore locations.Private Equity/Real Estate/Hybrid FundsExperience working in Fund Accounting, NAV calculation and Financial Statement preparation Graduate or Post graduate in Commerce, MBA Finance, CA/CMA DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 6 days ago
5.0 - 7.0 years
1 - 5 Lacs
Gurugram
Work from Office
The Opportunity Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. As a core member of our Private Equity team, you will be working with experienced industry professionals to deliver services for complex fund structures Role and Responsibilities Responsible for maintaining books and records and calculations of fund"™s Net Asset Values. Coordinating and Reviewing Financial Statements and associated reports including performance metrics/quarterly reporting Coordinate and review of calculations of carried interests/performance/incentive fees Coordinate and review calculation of investor allocations for capital calls and distributions Coordinate and review of partners capital account statements. Coordinate of payments and other transactions. Supervise production analysts, review and signing off the work performed. Acting as primary contact for clients and other stakeholders. Meeting client expectations by monitoring timely delivery of daily, weekly, and monthly deliverables. Ensuring all escalations are addressed timely. First escalation point for internal queries. Direct the team to manage timelines, workflows, and deliverables within agreed SLAs. Monitoring progress of assigned team members for additional training and development for this role include 5-7 years of experience in accounting for financials services sectors particularly Private Equity. Experience in reviewing financials statements. User experience with enterprise accounting system. Working knowledge of Investran is highly desirable. 5-7 years of experience using MS-Excel that required you to use Formulas, Tables & formatting, Conditional Formatting, Charting, Pivot tables & Pivot Reporting. Independently handling of client calls and monthly and weekly reviews. Supervisory skills with 4-5 years of experience in managing and leading staff. B.com or CA (Inter/Final) are desired educational qualification for this role
Posted 6 days ago
30.0 - 35.0 years
2 - 6 Lacs
Gurugram
Work from Office
The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction. The Opportunity Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. As a core member of our Private Equity team you will be working with experienced industry professionals to deliver services for complex fund structures. Role and Responsibilities "¢ Responsible for maintaining books and records and calculations of fund"™s Net Asset Values. "¢ Coordinating and Reviewing Financial Statements and associated reports including performance metrics/quarterly reporting "¢ Coordinate and review of calculations of carried interests/performance/incentive fees "¢ Coordinate and review calculation of investor allocations for capital calls and distributions "¢ Coordinate and review of partners capital account statements "¢ Coordinate of payments and other transactions "¢ Supervise production analysts, review and signing off the work performed "¢ Acting as primary contact for clients and other stakeholders "¢ Meeting client expectations by monitoring timely delivery of daily, weekly, and monthly deliverables "¢ Ensuring all escalations are addressed timely "¢ First escalation point for internal queries "¢ Direct the team to manage timelines, workflows, and deliverables within agreed SLAs "¢ Monitoring progress of assigned team members for additional training and development for this role include: "¢ 5-7 years of experience in accounting for financials services sectors particularly Private Equity "¢ Experience in reviewing financials statements "¢ User experience with enterprise accounting system "¢ Working knowledge of Investran is highly desirable "¢ 5-7 years of experience using MS-Excel that required you to use Formulas, Tables & formatting, Conditional Formatting, Charting, Pivot tables & Pivot Reporting. "¢ Independently handling of client calls and monthly and weekly reviews "¢ Supervisory skills with 4-5 years of experience in managing and leading staff "¢ B.com or CA (Inter/Final) are desired educational qualification for this role Desired qualities: "¢ A drive to broaden one"™s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments. "¢ Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy. "¢ Sound judgment, problem solving, and analytical skills "¢ Good client/business relationship management "¢ Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment. "¢ Curiosity, critical thinking, and attention to detailWhether it"™s to identify a solution to a problem or possibly help implement a more efficient process or procedure
Posted 6 days ago
5.0 - 7.0 years
1 - 5 Lacs
Gurugram
Work from Office
The Opportunity Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. As a core member of our Private Equity team, you will be working with experienced industry professionals to deliver services for complex fund structures Role and Responsibilities: Responsible for maintaining books and records and calculations of fund Net Asset Values. Coordinating and Reviewing Financial Statements and associated reports including performance metrics/quarterly reporting Coordinate and review of calculations of carried interests/performance/incentive fees Coordinate and review calculation of investor allocations for capital calls and distributions Coordinate and review of partners capital account statements. Coordinate of payments and other transactions. Supervise production analysts, review and signing off the work performed. Acting as primary contact for clients and other stakeholders. Meeting client expectations by monitoring timely delivery of daily, weekly, and monthly deliverables. Ensuring all escalations are addressed timely. First escalation point for internal queries. Direct the team to manage timelines, workflows, and deliverables within agreed SLAs. Monitoring progress of assigned team members for additional training and development for this role include: 5-7 years of experience in accounting for financials services sectors particularly Private Equity. Experience in reviewing financials statements. User experience with enterprise accounting system.
Posted 6 days ago
30.0 - 35.0 years
1 - 5 Lacs
Gurugram
Work from Office
The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction. The Opportunity Our client is a leading global provider of asset and wealth management solutions. They provide investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. As a core member of our Private Equity team you will be working with experienced industry professionals to deliver services for complex fund structures. Role and Responsibilities Responsible for maintaining books and records and calculations of fund Net Asset Values. Coordinating and Reviewing Financial Statements and associated reports including performance metrics/quarterly reporting Coordinate and review of calculations of carried interests/performance/incentive fees Coordinate and review calculation of investor allocations for capital calls and distributions Coordinate and review of partners capital account statements Coordinate of payments and other transactions Supervise production analysts, review and signing off the work performed Acting as primary contact for clients and other stakeholders Meeting client expectations by monitoring timely delivery of daily, weekly, and monthly deliverables Ensuring all escalations are addressed timely First escalation point for internal queries
Posted 6 days ago
2.0 - 5.0 years
5 - 8 Lacs
Hyderabad, Gurugram, Bengaluru
Work from Office
2 to 10 years of financial industry experience along with professional certification like CA, MBA, or CFA. • A background in private capital markets (one or several of the following: Hedge Funds, private credit, real estate, infrastructure) with strong fund accounting and operations domain expertise is required. • Prior experience of client implementations/onboarding is an added advantage. • Working knowledge of various Private Fund structures, fee calculations, carried interest etc. • Well versed with GAV/NAV calculations and overall investor allocations process. • Expert knowledge of Microsoft Office, including Word, PowerPoint, Visio, and Excel. Knowledge of private equity accounting systems like Investran and is a significant plus. • A good understanding of financial products. • Strong analytical & problem-solving skills. • Willingness to work in a very dynamic environment and meet tight timelines.
Posted 6 days ago
5.0 - 8.0 years
5 - 15 Lacs
Hyderabad
Work from Office
Job Summary To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis. Concentrates on creating collaborative relationships and delivering consistent results by planning and prioritizing to meet work commitments. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by the Accountants and Jr. Accountants. Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors. To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran. To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in the review and/or preparation of all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To facilitate and assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. Responsible for the preparation of complex reporting requirements, when necessary. Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants. Acquire knowledge and to become SME's of designated clients' requirements and deliverables. Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role. Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables. To be able to effectively communicate and relate with the various stakeholders of the team. Submits cluster client requirements after thoroughly being reviewed. Tasks & Duties Cluster Client Delivery Acquires and shares knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. To confirm the complete information, data and supporting documents are received for the review/preparation of the needed requirements. To escalate and to request from the cluster counterparts any missing information. Delivers consistent and quality information within the agreed timeframes. Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload to the team. Prepare, completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines. To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary. Reviews the reports generated by Accountants and Junior Accountants. To be able to review outputs and all other deliverables prepared. Ensures review comments have been addressed. To address review comments of complex clients Ensures that the team takes full ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours. Escalates any job-related issues and concerns to the appropriate authorities in a timely manner Provides support to the rest of the team and other teams, as needed. To act as an alternate for Assistant Managers based on business needs Communicates review comments to the team and then follows up to address pending comments for preparers Assists the Assistant Manager in gathering and organizing the information needed for the quarterly debrief meeting with the cluster to review the team's performance. This includes consolidating review comments and action points to watch out for the following quarter. Decides on proper treatment for transactions when differences in points of view arise, then escalates recommendations to appropriate authorities, as needed. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Reviews and approves the timesheets of their team (Junior Accountants and Accountants) and ensures they are completed daily and accurately filed for all hours worked in a timely manner. Reviews and pre-approves filed overtime of their team (Junior Accountants and Accountants). Assigns, sets up, monitors, updates all deliverables via the workflow planner in a timely manner for the team. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints or errors to appropriate authorities in a timely manner. Prepares the error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Responsible for ensuring action items are addressed in a timely manner. Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
Posted 6 days ago
6.0 - 11.0 years
3 - 7 Lacs
Gurugram
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
3.0 - 8.0 years
8 - 10 Lacs
Bengaluru
Work from Office
We are looking for a skilled professional with 3 to 8 years of experience to join our team as a Sr. Associate in Oracle NetSuite, located in Hyderabad and Bangalore. The ideal candidate will have a strong background in finance and excellent communication skills. Roles and Responsibility Conduct requirement gathering sessions with clients on all NetSuite modules. Support project teams in documenting requirements, flowcharts, and training documents. Configure environments for client demos and walkthroughs. Prepare data for migrations and testing. Coordinate with global teams on completing project tasks as per the project plans. Write, test, and execute Use Cases. Execute UAT/SIT (testing) test scenarios and coordinate with cross-functional teams to deliver project expectations on time. Deliver as an individual contributor working directly with the client, and able to work with teams of Consultants, Developers, Solution Architects, and PM. Absorb new product and technical capabilities from NetSuite during new product releases and be willing to learn new NS partner solutions. Oversee client delivery quality on assigned projects and manage tasks within communicated budget/ timelines. Job Requirements Minimum 3 years of functional, hands-on NetSuite experience. Consultant on multiple NetSuite implementations, leading projects, or portions of projects. Strong communication and interpersonal skills are required to manage task assignments and drive issue resolution. NetSuite certifications: SuiteFoundation, ERP Consultant, Admin, Financial User. Experience in at least 3 end-to-end full cycle implementation. Great communication skills and proactive communications, both written and spoken, with internal team members and clients. Finance background preferred, especially prior experience in leading discovery sessions mainly on the Finance side. Experience in ARM and Multi-Book is desirable. Administering comprehensive training and documentation to both end-users and admin users. Preferred certifications: NetSuite Foundation, NetSuite ERP Consultant, NetSuite ARM Certification, Multi-Book enablement, Certified Financial User.
Posted 1 week ago
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