MT-OTC

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role

Responsibilities

• Should have team handling experience of at least relevant years of experience in managing teams

• Strong Communication Skills (verbal and written)

• Client Management- Manage the I2C portfolio and maintain strong customer relations

• Customer service orientation

• Prepare and complete SOP's or Process manual as per Client & Process requirements

• Responsible for Individual region or location to deliver with 100% accuracy

• Understand the requirements of a customer or unit requesting for any changes on billing parameters

• Understanding about order creation

• Work with other functions & Communicates metrics to Managers and stakeholders

• Adhere the internal compliance policy and guideline established by the management on their daily operational activities

• Ability to work independently, multitask and take ownership

• Working with multiple stakeholders to implement solutions

• ERP (SAP & Oracle) Knowledge is mandate

• Ability to interpret customer documentation that can be vague at times and solve problems related to customer billing.

• Must be willing to work overtime during peak periods, month end, and year end.

• Ability to deal with difficult internal and external customer situations requiring tact and professionalism

• Ability to analyze and problem solve

• Accurate interpretation of vague billing documentation

• Ability to deal with system issues and missing Information

• Time management ensuring all time targets met

• Identify process improvements to improve billing process

Qualifications we seek in you!

Minimum qualifications

• Minimum Bachelor's Degree - B. Com, with relevant experience years in Billing

• Must be detailed oriented, organized, with a great sense of urgency, and hard working

• Relevant experience in ERP (SAP & Oracle)

• Proactive and solution focused with ability to influence

• Strong Communication Skills (verbal and written)

• Focus on continuous process improvement and adaptive to change

• Develop & manage effective working relationships in the organization and actively liaise with all Key Stakeholders

• Develop and document business processes and accounting policies to maintain and strengthen internal controls

Preferred qualifications

• Good customer handling skills

• High Energy level

• Good interpersonal skills that can lead multiple responsibilities simultaneously

• Good influencing skills and interpersonal, analytical skills and attention to detail

• Good team commitment and results delivery orientation

• Good experience in Order to Cash end to end processes

Required Competencies

• Independent Operations

• Operational Performance

• Contextual Knowledge

• Digital Literacy

• Storytelling

• Influencing & negotiating skills

• Analytical and strategic thinking

• Stakeholder management

• People Management

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.