M/S Optera Technologies

Job Title: International BPO Executive Work Location: Mohali, Punjab Shifts: Rotational (Day& Night) Key Responsibilities Handle inbound and outbound customer calls professionally. Resolve customer queries, complaints, and requests efficiently. Maintain accurate records of interactions and transactions. Follow communication scripts and process guidelines. Meet daily/weekly performance targets such as quality, productivity, and customer satisfaction. Provide timely updates to team leaders and maintain compliance with company policies.