Job Description

Position: Support Engineer (MS Dynamics 365 CRM)Experience: 1–3 YearsOnsite Location: Mumbai / Ahmedabad Job Description:We are looking for a proactive and detail-oriented CRM Support Engineer to act as a technical SME for Microsoft Dynamics 365. The ideal candidate will support the platform across entities, workflows, configurations, reporting, dashboards, and security models. Key Responsibilities:Provide end-user support via phone, email, and remote sessions within defined SLAsTroubleshoot CRM issues and manage escalation workflowsAssist with data imports/exports, configurations, and user setupsCollaborate with engineering and delivery teams to align on project needsMaintain documentation and support recordsAnalyze requirements and resolve functional issues Desired Skills:1–3 years of hands-on experience with MS Dynamics 365 CRMFamiliarity with XRM Toolbox (optional) and debugging appsProficient in Excel (Formulas, Pivots)Excellent problem-solving and communication skillsUnderstanding of database and reporting tools is a plusExperience with F&O, handling inward, outward