Mphasis is hiring For US International voice process

1 - 4 years

3 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are looking for a proactive and detail-oriented Call Center Representative to join our US Mortgage & Insurance Voice Process team. The role involves performing written and verbal verifications of employment, insurance updates, and payoff demands. The ideal candidate will have strong communication skills, a sense of urgency, and the ability to thrive in a fast-paced, paperless environment.

Key Responsibilities:

  • Verification of Employment (VOE):

    Contact borrowers employers to verify employment details provided to the client.
  • Evidence of Insurance (EOI):

    Call insurance agencies to obtain and update hazard insurance policies.
  • Payoff Demand:

    Reach out to other lenders to retrieve updated payoff statements for borrowers previous loans.
  • General Call Center Duties:

    • Handle inbound and outbound calls professionally
    • Fax authorization forms as needed
    • Meet same-day turnaround times
    • Perform accurate data entry and documentation
    • Analyze returned verifications for anomalies
    • Respond to e-requests and customer calls promptly
    • Follow workflows and document orders appropriately
    • Collaborate with team members and support cross-functional tasks
    • Maintain compliance with Federal, State, and company policies
    • Ensure confidentiality of employee and customer data

Requirements:

  • Excellent written and verbal communication skills
  • Strong customer service orientation
  • Experience in US mortgage or insurance domain preferred
  • Detail-oriented with strong organizational skills
  • Quick learner with ability to adapt to industry changes
  • Time management and multitasking abilities
  • Analytical mindset and problem-solving skills
  • Comfortable working in a paperless, tech-driven environment
  • Proficient in Microsoft Office Suite and CRM tools
  • Willingness to work night shifts and weekends as needed

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