Who are we? We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission! The Role Customer Delivery and Collection Coordinator Salary: £12.25 per hour Location: Champion House Hours: 37.5 hours over 5 days As a Customer Delivery and Collection Coordinator, you will play a key role in ensuring the smooth and timely delivery and collection of vehicles while providing a high standard of customer service. This role requires confidence in dealing with customers and coordinating logistics with third-party companies. You will work closely with our stock control and finance teams to ensure efficient operations. What will you be getting up to? Customer Communication: Act as the primary point of contact for customers regarding vehicle delivery and collection, addressing any queries or concerns with confidence and professionalism. Ensure timely and clear communication throughout the process. Coordination and Scheduling: Assist in planning, coordinating, and executing vehicle deliveries and collections from customers’ homes. Liaise with third-party logistics companies to schedule and track the progress of deliveries and collections, ensuring all stakeholders are kept informed and updated. Issue Resolution: Identify and resolve any delivery or collection issues promptly, including delays or discrepancies. Communicate effectively with customers and logistics partners to ensure issues are handled efficiently, meeting both customer and business needs. Documentation and Administration: Ensure all relevant documentation is completed and processed accurately and promptly, including delivery/collection paperwork and customer feedback forms. Performance and Feedback: Support the department in meeting customer service (Net Promoter Score - NPS) targets. Gather feedback from customers about their delivery and collection experiences to help improve services. Collaboration: Work closely with our buyers, stock control, logistics, and finance teams to ensure vehicle availability and smooth movement. The role will also involve supporting broader Supply Chain operations to ensure efficient coordination and high standards of customer service. Flexibility and Support: Be prepared to assist with additional tasks and responsibilities within the department as required, demonstrating flexibility and the ability to support other functions when needed. What do we need from you? Experience in customer service is a benefit but not essential. Must be confident when speaking with customers and handling their queries. Strong organisational and communication skills. Ability to manage multiple tasks and deadlines efficiently. Problem-solving skills, with a focus on delivering prompt solutions. Familiarity with logistics tracking systems and administrative processes is advantageous. A proactive, positive attitude with a commitment to maintaining high standards of customer service. What is in it for you? Paid time off every month to do something that makes you happy 31 days holiday plus days off for your birthday, getting married or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance options Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP Vocational and personal development training course Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! Car buying made easy At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise. We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget. Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy. So, what are you waiting for? Take a look at our cars or find out more about us below. Show more Show less

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission! Overview Role: Transport Planner Hours: 37.5 hours per week Location: Champion House in Derby (Head Office) Reporting to: Transport & Compliance Manager We are seeking a detail-oriented and proactive Transport Planner to join our team, contributing to the efficient and timely transportation of vehicles between our store and to our valued customers. As a Transport Planner at Motorpoint Ltd, you will be a vital part of our transportation team, responsible for coordinating and optimising the movement of vehicles. Your role will involve planning, managing, and ensuring the smooth flow of vehicles within our operations. Key Responsibilities Plan and schedule vehicle movements using internal systems and a proactive focus on communication with our transport partners. Monitor and report on transportation performance metrics, identifying areas for improvement Work closely with the sales and operations teams to meet customer delivery expectations and SLAs. Track vehicles in transit and respond to delays, updating our teams across the business. Ensure high service standards are maintained with a focus on customer satisfaction and operational efficiency. Work closely with our buyers, stock control, customer delivery and collection and sales teams to ensure vehicle availability and smooth movement. The role will also involve supporting broader Supply Chain operations to ensure efficient coordination. Be prepared to assist with additional tasks and responsibilities within the department as required, demonstrating flexibility and the ability to support other functions when needed. Experience And Skills Required Strong organisational and communication skills. Ability to manage multiple tasks and deadlines efficiently. Problem-solving skills, with a focus on delivering prompt solutions. Ability to work collaboratively in a fast-paced environment A proactive, positive attitude with a commitment to maintaining high standards of customer service. What is in it for you? Paid time off every month to do something that makes you happy 31 days holiday plus days off for your birthday, getting married or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance options Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP Vocational and personal development training course Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! Car buying made easy At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise. We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget. Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy. So, what are you waiting for? Take a look at our cars or find out more about us below. Show more Show less

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do) You will be joining Motorpoint during an extremely exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So, if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER , then Motorpoint is the place to be, and we are on a mission! The Role Online Sales Executive Initial Salary: £15,000 + (Realistic OTE £50,000 with uncapped earning potential - our top performers earn in excess of £60k) Location: Derby Office Hours: 37.5 hours over 7 days (alternative weekend day) If you were to join us, here is what you want to know. As part of the Online Sales team you will be key to our business growth and ensuring our customers get a first-class service. You will be responsible for handling and managing the customer journey through the purchase of their vehicle online, ensuring we are providing the ultimate customer experience by supporting them throughout this process. You will be part of the team who generate over 35% of the company’s total sales. What will you be getting up to? Professional phone manner. Working as part of a team, to deliver a great customer service. Taking inbound phone calls to guide our customers through to purchasing their new car. Support and guide the customer through the finance and web order processes. Upsell of products we offer by tailoring to the customer’s needs. Outbound pre and post collection calls from the web orders to generate a positive overall customer experience. Great time management skills to manage your own workload as well as supporting the daily tasks within the team. Deliver exceptional customer experience to every customer you come in contact with. Above everything else, you`ll live the Motorpoint values of Proud, Honest, Supportive and Happy, you’ll also be ready for some serious fun Full training will be provided What do we need from you? You will need to have a background or a desire to deliver. Experience in Customer Service or Call Centre environment preferred but not essential. We want people who are passionate about what they do, have a real sense of self drive and determination, share our values and put the customer at the centre of what you do then we should talk! What is in it for you? Paid time off every month to do something that makes you happy 28 days holiday plus days off for your birthday, getting married or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance options Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP) Vocational and personal development training courses Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed Car buying made easy At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise. We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget. Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy. So, what are you waiting for? Take a look at our cars or find out more about us below.

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission! The Role Job Title: Paid Media Lead Reporting to: Head of Paid Media Location : Hybrid (Fully remote role, occasional travel required to Manchester / Derby and other store locations across the UK) We offer a competitive salary dependant on experience. As the Paid Media Lead, you will report directly into the Head of Paid Media to plan, manage, and deliver paid media campaigns for Motorpoint across Meta, YouTube and other platforms. You will be responsible for driving the ongoing performance of these campaigns, jumping into the platforms to make changes to adjust bids, budgets and settings to optimize performance. You will have a strong footing in paid social experience, however you may also have worked with other channels including paid search, affiliates and display. What will you be getting up to? Owning the day to day planning and execution of paid social and other paid media campaigns across Google Ads/DV360 (YouTube), Tiktok Business Centre and Meta Ads Manager. Oversee budget allocation and pacing, optimizing campaign performance to relevant objectives across the full marketing funnel. Monitor key performance metrics and analyse campaign performance to identify trends and areas of improvement based on business objectives. Use analytics tools to measure, report, and improve the effectiveness of campaigns. Utilise extensive paid media experience to optimize campaigns with best-in-class delivery tactics. Conducting A/B tests on creative, copy, and audience targeting strategies to optimise ad performance. Familiarity with running AI campaign types and how to optimize these where campaign controls may be more limited (e.g. Advantage+, Demand Gen, Performance Max etc.). Maintain strong relationships with key media partners and collaborate with them to generate innovation in our activity and be aware of new campaign formats and tactics in the market. Supporting the head of paid media to create a test and learn roadmap to identify areas of opportunity to test and gather data to progress Motorpoint’s digital channel maturity. Ensuring that tasks such as budget reporting, budget campaign management, booking authorisation and billing process needs are met with both marketing leadership and finance departments Communicating with wider Motorpoint teams to brief in the paid media content needs (such as ad copy and image asset refreshes) and with 3rd parties to ensure delivery of assets for campaigns. Own reporting and measurement of all paid social and other paid media activity, feeding performance into an all-channel view, with a clear understanding of other channels impact on paid and vice versa. Keep your finger on the pulse of the latest in performance media ensure the wider marketing team are up to date with the latest developments, proactively finding industry events, webinars and information to maintain skillset. What do we need from you? 3+ years’ experience across paid media performance activation, ideally with strong experience in paid social platforms including Meta Business Manager, Tiktok Business Centre and YouTube via Google Ads or DV360. Strong capability around set-up, tracking and measurement of paid campaigns including strong experience with GA4. Confident paid social experience, running full funnel campaign objectives and measuring KPIs accordingly. Experience working with feed management tools. Experience working with UK centric 6 figure budget campaigns A creative mindset, understanding the role that imagery/videos, copy and ad formats play in driving performance. A strong understanding of tracking, tagging, walled gardens, campaign measurement and diagnosing issues with in-flight campaigns and new launches. Outstanding communication skills both written and verbally Data driven mindset with strong excel skills for manipulating and interpreting large data sets. Successful track record of establishing relationships with internal stakeholders and external suppliers through a variety of digital channels What is in it for you? Paid time off every month to do something that makes you happy 31 days holiday plus days off for your birthday, getting married or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance optionsDiscounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP Vocational and personal development training course Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed. Car buying made easy At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise. We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget. Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy. So, what are you waiting for? Take a look at our cars or find out more about us below.

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission! The Role Reporting to: Head of Paid Media Location : Hybrid (UK-based remote working with occasional travel required to Manchester, Derby, and other store locations across the UK. Applicants must have the right to work in the UK as we are unable to offer visa sponsorship). We offer a competitive salary dependant on experience. You will report directly into the Head of Paid Media to plan, manage, and deliver paid media campaigns for Motorpoint across Meta, YouTube and other platforms. You will be responsible for driving the ongoing performance of these campaigns, jumping into the platforms to make changes to adjust bids, budgets and settings to optimize performance. You will have a strong footing in paid social experience, however you may also have worked with other channels including paid search, affiliates and display. What will you be getting up to? Owning the day to day planning and execution of paid social and other paid media campaigns across Google Ads/DV360 (YouTube), Tiktok Business Centre and Meta Ads Manager. Oversee budget allocation and pacing, optimizing campaign performance to relevant objectives across the full marketing funnel. Monitor key performance metrics and analyse campaign performance to identify trends and areas of improvement based on business objectives. Use analytics tools to measure, report, and improve the effectiveness of campaigns. Utilise extensive paid media experience to optimize campaigns with best-in-class delivery tactics. Conducting A/B tests on creative, copy, and audience targeting strategies to optimise ad performance. Familiarity with running AI campaign types and how to optimize these where campaign controls may be more limited (e.g. Advantage+, Demand Gen, Performance Max etc.). Maintain strong relationships with key media partners and collaborate with them to generate innovation in our activity and be aware of new campaign formats and tactics in the market. Supporting the head of paid media to create a test and learn roadmap to identify areas of opportunity to test and gather data to progress Motorpoint’s digital channel maturity. Ensuring that tasks such as budget reporting, budget campaign management, booking authorisation and billing process needs are met with both marketing leadership and finance departments Communicating with wider Motorpoint teams to brief in the paid media content needs (such as ad copy and image asset refreshes) and with 3rd parties to ensure delivery of assets for campaigns. Own reporting and measurement of all paid social and other paid media activity, feeding performance into an all-channel view, with a clear understanding of other channels impact on paid and vice versa. Keep your finger on the pulse of the latest in performance media ensure the wider marketing team are up to date with the latest developments, proactively finding industry events, webinars and information to maintain skillset. What do we need from you? 3+ years’ experience across paid media performance activation, ideally with strong experience in paid social platforms including Meta Business Manager, Tiktok Business Centre and YouTube via Google Ads or DV360. Strong capability around set-up, tracking and measurement of paid campaigns including strong experience with GA4. Confident paid social experience, running full funnel campaign objectives and measuring KPIs accordingly. Experience working with feed management tools. Experience working with UK centric 6 figure budget campaigns A creative mindset, understanding the role that imagery/videos, copy and ad formats play in driving performance. A strong understanding of tracking, tagging, walled gardens, campaign measurement and diagnosing issues with in-flight campaigns and new launches. Outstanding communication skills both written and verbally Data driven mindset with strong excel skills for manipulating and interpreting large data sets. Successful track record of establishing relationships with internal stakeholders and external suppliers through a variety of digital channels What is in it for you? Paid time off every month to do something that makes you happy 31 days holiday plus days off for your birthday, getting married or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance optionsDiscounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP Vocational and personal development training course Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed. Car buying made easy At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise. We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget. Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy. So, what are you waiting for? Take a look at our cars or find out more about us below.

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission! We need a talented person to join our team. If you have the energy, skills and experience to support us ‘accelerate for growth’ then we would love to hear from you. This full time, permanent role is an essential investment for us in providing high quality, dynamic and impactful training to our sales team. Bringing a fresh and creative approach you will be responsible for: Training and developing a high performing sales teams and retaining our talent. You will deliver our off the job sales induction to new starters, and continue to build their skills and confidence in store alongside the sales management teams. You will create digital content for our LMS and maintain inspiring and effective support resources on our learning platform. You will provide coaching to individuals and teams in store and refresher training as identified with the local managers. You will also design and provide skills booster workshops for more experienced sales people. For this role you will need a successful track record in sales and be an experienced sales trainer. A qualified coach and preferably trainer, you will be able to design and deliver inspiring and effective training programmes. You will need to be confident and creative in the use of learning technology. More importantly are your personal qualities and values. A real passion for supporting people’s development, a personal belief that you can always help someone to achieve their best. We want someone committed to making a difference to the people they work with, enthusiastic and a great listener and motivating communicator. Someone who is conscientious and had pride in what they do. Salary: £45,000 plus results and performance bonus. Location: Based at Derby Head Office, with regular travel to all stores across the UK. Hours: 37.5 hours per week (Monday-Friday). If this is you, get in touch ……. What is in it for you? Paid time off every month to do something that makes you happy 31 days holiday plus days off for your birthday, getting married or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance options Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP Vocational and personal development training course Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed. Car buying made easy At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise. We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget. Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy. So, what are you waiting for? Take a look at our cars or find out more about us below.

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission! The Role If you were to join us as a Customer Care Complaints Advisor here is what you want to know. Salary: £12.25 per hour (£23,887.50 per annum) Location: Derby (Shelton House) Hours/shift pattern: 37.5 hours, Monday – Friday 9-5pm As a Customer Care team, we aim to do exactly that.. care! Our Customer Care team is a centralised point of contact that strives to deliver excellent customer service at every opportunity via inbound/outbound calls as well as live webchat. We are on hand to offer specialised and dedicated support to all of our customers after they have purchased a car from any of our 20 stores. We aim to resolve any issues and capture any feedback our customers might have so we can improve our experience. Our customer care team makes sure every single customer interaction has been handled with compassion and understanding, whilst ensuring our processes have adhered to provide an unrivalled level of customer service! Customer Care is a fast-paced contact centre environment and a great place to absorb a wealth of knowledge from the business. You will interact with a wide variety of colleagues from all areas of the business – whether that be our stock team to our retail team, we see this as a great opportunity to learn about our business and understand how each team works together to achieve excellence. A Bit More About The Role.. Your day will be spent talking to our customers, communicating via phone and email, as well as liaising with our branches to offer support an any issues our customers present. you will also be managing a wide range of customer queries to ensure our customers are kept updated throughout the resolution process. This involves making outbound calls, liaising with 3rd parties, and ensuring that any customer contact is logged compliantly and updated accordingly. Whilst call centre/telephone experience is preferred, we will give you all the training you need to make sure you are successful in the role. As long as you are committed to delivering exceptional customer service, are process driven and want to be part of a fantastic, driven team of talented Customer Care Advisors then Motorpoint might just be the place for you. What we want from you? Ability to deal with end-to-end complex resolution queries Ability to deal with a wide range of customers from general enquiries to highly complex issues/complaints Organisation- typically managing several cases at any one time Prioritisation- ability to prioritise tasks accordingly based their complexity Collaboration- collaborative is important to be successful within the team Concise written communication via numerous methods such as emails, letters etc Decision Making- ability to take a holistic view and make the right decision according to your workload What is in it for you? Paid time off every month to do something that makes you happy 31 days holiday plus days off for your birthday, getting married or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance options Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP) Vocational and personal development training courses Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed. Car buying made easy At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise. We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget. Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy. So, what are you waiting for? Take a look at our cars or find out more about us below.