Motadata - Technical Writer

Position Overview

Role & Responsibility

• Translate technical details of the product into marketable content.
• Develop clear and comprehensive documentation for products, including installation guides, configuration guides, user manuals, release notes, features lists, troubleshooting guides, FAQs, and API documentation.
• Collaborate with product managers, developers, and subject matter experts to gather information for accurate content creation.
• Work closely with cross-functional teams, including developers, product managers, and quality assurance, to understand technical aspects and gather information for documentation.
• Regularly update documentation to align with product updates, new features, and enhancements.
• Ensure accuracy, relevance, and consistency in all documentation materials.
• Maintain a consistent writing style and ensure adherence to brand guidelines to create a unified and professional documentation suite.
• Implement best practices for technical writing to enhance clarity and readability.
• Solicit and incorporate feedback from users, support teams, and internal stakeholders to continuously improve documentation quality.
• Conduct reviews and revisions based on feedback to enhance the user experience.
• Facilitate knowledge transfer sessions with development teams to stay informed about product updates and upcoming features
  

• Proficiently use documentation tools and version control systems to manage and organize documentation projects efficiently.
• Stay updated on industry-standard documentation tools and technologies.
• Conduct quality checks on documentation to identify and rectify errors, inconsistencies, and inaccuracies.
• Ensure documentation complies with industry standards and meets the needs of the target audience.
• Create training materials for internal teams, customers, and partners to facilitate effective onboarding and knowledge transfer.
• Should possess a blend of technical proficiency, clear communication skills, adaptability, team spirit, and a commitment to continuous improvement.
• Above is a summary of expected role and responsibility and must not be considered as an exhaustive list of duties.
  

Skills And Qualifications

• MBA in marketing + computer science background is preferred.
• Any form of technical education in digital marketing is preferred.
• Exposure to SaaS companies is preferred