MNC - Automobile - Regional Customer Care In charge RCCI

4 - 9 years

10.0 - 19.0 Lacs P.A.

Pune, Bhopal

Posted:2 months ago| Platform: Naukri logo

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Skills Required

EscalationsComplaintsComplaint ManagementEscalation ManagementSolving QueriesGrievance RedressalComplaint HandlingGrievance ManagementQuery ResolutionCustomer ComplaintsCustomer RetentionCustomer HandlingIssue Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Relations Domain 1. Customer Complaints :- - Acknowledgement of Customer Complaints within 24 hours . - Immediate resolution for critical complaint Management [SNS/HMC/Comp. open> 5 days]. 2. Review Mechanism :- - Dealer Review Required Candidate profile 3. CR Process :- - Updating Complaint attributes - Ensuring Quality closure of complaints by checking the closing document. - Regional Office Complaint registration.

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