Skills Excellent verbal and written communication. Strong leadership and management skills. Must have excellent interpersonal skills. Sound knowledge of MS Office, word and Email correspondence. Knowledge of E-commerce online portals. Skills:- Electronic commerce management, MS-Office, Communication Skills, Interpersonal Skills and Email Marketing
Company Description MMF Infotech Technologies Pvt. Ltd. delivers highly competitive solutions and services to small to mid-size businesses globally, specialising in web design and development, mobile application development, digital marketing, and back-office services. Founded in 2011, the company serves clients in the USA, UK, UAE, and other countries. With offices in Boston, USA; Indore, India; and Jaipur, India, MMF Infotech focuses on innovative e-commerce solutions that promise multidimensional business growth for clients. Our team is dedicated to transforming opportunities into pleasant experiences through customer-centric and creativity-inspired services. Role Description This is a full-time on-site role for a Customer Support Executive located in Indore. The Customer Support Executive will be responsible for providing excellent customer support, ensuring customer satisfaction, delivering online support, handling customer service inquiries, and offering technical support. Daily tasks include responding to customer queries, troubleshooting issues, and maintaining positive customer relationships. Key Responsibilities: Respond to customer inquiries and issues via a ticketing system in a timely and professional manner. Manage customer support across multiple eDesk platforms (or similar helpdesk tools). Handle queries related to order status, returns, refunds, and product details for platforms like Amazon, Walmart, eBay, Shopify, etc. Ensure all communication aligns with the company tone and brand guidelines. Maintain accurate records of customer interactions using Excel or Google Sheets. Escalate unresolved issues to relevant departments and ensure timely follow-up. Adhere to rotational shift schedules, including consistent availability on weekends. Eligibility Criteria: Educational background in any discipline; graduates from BBA, B.Com, BCA, MBA, or related fields preferred. Freshers with strong communication skills and a willingness to learn are encouraged to apply. Freshers are encouraged to apply. Familiarity with marketplaces such as Amazon, Shopify, Walmart, eBay, etc. is an added advantage. Basic knowledge of MS Excel or Google Sheets for data tracking and reporting. Strong written and verbal communication skills in English. Ability to multitask, prioritise, and work independently under pressure. Must be comfortable working in rotational shifts, with a focus on weekend availability.
About the Role: We’re looking for a dynamic HR Manager to lead our end-to-end people operations, from recruitment and onboarding to engagement and retention. This role is perfect for someone who enjoys building strong teams, streamlining HR processes, and shaping a positive workplace culture. You’ll oversee both Tech and Non-Tech hiring , ensuring every candidate’s journey is smooth and meaningful. Beyond recruitment, you’ll drive core HR initiatives that support growth, performance, and long-term employee success. Key Responsibilities Talent Acquisition (Primary Focus) Design and execute hiring strategies aligned with business goals. Manage the complete recruitment cycle: job posting, sourcing, interviews, and onboarding. Build and maintain a healthy talent pipeline through diverse channels (LinkedIn, job portals, referrals, agencies, and campus drives). Collaborate closely with department heads to understand requirements and deliver quality hires on time. Track and analyze recruitment metrics to optimize performance. Enhance employer branding through creative outreach and engagement activities. HR Operations & Employee Engagement Oversee onboarding, documentation, and induction processes. Manage attendance, payroll coordination, and HR data accuracy. Drive performance review processes, feedback sessions, and employee growth initiatives. Lead engagement and culture-building activities to maintain a positive and inclusive workplace. Ensure adherence to HR policies, legal compliance, and organizational standards. Requirements Bachelor’s or Master’s degree in Human Resources or a related field. Minimum 2.5 years of experience in HR, with strong focus on recruitment and operations. Proven ability to handle multiple roles and stakeholders simultaneously. Prior experience managing HR executives or interns. Excellent communication, analytical, and decision-making skills. Familiarity with ATS tools and modern hiring practices. A blend of strategic thinking and hands-on execution skills. What We Offer Opportunity to lead and shape HR initiatives in a fast-growing organization. A transparent, collaborative, and people-first work environment. Scope to build and lead your own HR team.