MIS Executive

Company name - HDFC Bank

Payroll Company - Tristar Management Services

Location of role: Lower Parel

Job Title :(Job Name) – MIS Executive

Team: Credit Cards – Product Team

Reports to: Unit Head – Customer Servicing Platforms PWA-MyCards, UPI RuPay Product

Location of role: Lower Parel

Job Function: Credit Cards – Products & Marketing

Travel Required: No

Job Purpose

· Responsible for product wise dashboards and MIS reporting. He will be responsible for data management and analytical insights

Job Responsibilities (JR) :

Actionable

Strategic Planning and Analysis

Monitoring End to End Data set integrations for dashboards and analysis

· Review data set accuracy and refresh frequency

· Raise issues in case of data mismatch or non-availability to respective teams responsible for sharing the data

· Lead all data set requirements and coordinate with source teams for its availability to end user

· Maintain repository for all Data sets definition, Source and frequency on which data is getting updated

· Induce tracker and reports reflecting card category wise Churn ratio MoM

· Track and review card portfolio and publish the same on weekly basis

· Publish MoM Portfolio performance dashboard with summary

· Maintain and manage customer adoption/registration tracker for tracking efficiency of major growth levers.

· Reporting the major trends/findings on customer growth, new business insight and reporting the milestone, campaign efficiency etc.

Management of Information Systems

· Ensure the reliability and accessibility of MIS services across the organization.

· Coordinate with various departments to gather system requirements and deliver tailored solutions.

· Manage data security, backup, and recovery plans.

Development and Design of Computer Systems

· Design and oversee the integration of technology solutions that meet the needs of the business.

· Continuously evaluate and improve existing systems for effectiveness and efficiency.

Educational Qualifications

Key Skills

Bachelor’s degree (B. Com, Computer Science, Information Technology, or a related field)

· Techno-functional skills

· Communication and interpersonal skills

· Detail-oriented approach for problem solving

· Multi-tasking abilities

Experience Required

· Prior exposure to cards/payments business is preferable

· Prior experience of digital product or platform development is a plus

Major Stakeholders

External – Project partner/vendor, merchants

Internal – Marketing, Sales, Product, Compliance, ISG, Legal, Risk, IT, BSG (engineering team) and design team (for UI/UX)

Thanks & Regards,

Shraddha Raut

8591995476

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund