Posted:21 hours ago|
Platform:
On-site
Full Time
An MIS (Management Information System) Executive in a BPO is responsible for collecting, analyzing, and reporting on high-volume, real-time data to help manage and improve operations. Key responsibilities include generating daily operational reports (like AHT, FCR, CSAT), monitoring live metrics, maintaining data accuracy, creating dashboards, and supporting strategic decision-making through data analysis. This role requires strong analytical skills and proficiency in tools like advanced Excel.
CLINTS SOLUTIONS LLP
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