Job Description

Key Responsibilities: Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed Provide support and maintenance to existing management information systems (MIS). Generate and distribute management reports in accurate and timely manner Develops MIS documentation to allow for smooth operations and easy system maintenance Provide recommendations to update current MIS to improve reporting efficiency and consistency Perform data analysis for generating reports on periodic basis Develop MIS system for customer management and internal communication Provide strong reporting and analytical information support to management team Generate both periodic and ad hoc reports as needed Understand customer problems and provide appropriate technical solutions Analyse business information to identify process improvements for increasing business efficiency and effectiveness. Participate in cross-functional meetings to resolve recurring customer issues. Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand Analyse current business processes and make recommendations for improvements Maintain thorough understanding of data and information resources Maintain a status on all projects and proactively communicate with management