Job Description

We are seeking a skilled , customer oriented and motivated Microsoft Power Platform support engineer. In this role you will be responsible for supporting business applications built on Microsoft Power Platform on level 1 / 2 as part of our global IT Power Platform support organization. The applications are globally rolled out and you will work as part of a global team and collaborate with our application owners in business (L3) and our Power Platform development team (L4) working in a DevOps mode. You will resolve how to questions , incidents , service requests and will be involved in coordinating request for changes . You should monitor and manage the overall end-2-end service level provided to our business in regards of response and resolution time and user satisfaction as part of our global TurboApp support team. You must show a proactive attitude and ability to engage with colleagues from different business areas using our apps . A solid business process understanding in a global organization across all business functions is part of your DNA . W orking experience in a global industrial product and service company is an advantage. After sorrow introduction and you should become confident to resolve L1 / L2 tickets independently. In case of topics that involve code changes you will be supported by our development team (L4) who implemented these applications working mainly from Poland / Europe. We would offer training possibilities and hands on experience on configuration of new Power Platform apps, and you will learn more about our governance and BUILD process in our low / no code Microsoft Power Platform used at Accelleron. Overtime you will also be involved in our Citizen Development concept. Your responsibilities: Analyze and resolve how to questions , incidents , service requests related to our Power Apps with complexity level 1 . Extend your skills over time to take over also level 2 tasks. Act as deputy of our more experienced level 2 support engineer . Coordinate resolution of more complex incidents and service requests with our application owners from business (L3) and if configuration and development changes are required with our development team in Poland . Capture and analyze request for changes and support application owner in prioritization and coordinate effort estimations with our development team . Support user onboarding , security group / role mgmt . and m aster data maintenance . Investigate master data quality issues, clarify with data owner and coordinate remediation of data problems. Working with Microsoft Power Platform ( especially with Dataverse and Power Automate ) After upskilling and mastering the support tasks you will develop further into co ordination and realization of small change request inside the business applications . After completing our Citizen Development training curriculum, you will be supporting also our Citizen development initiatives ( coordination of training sessions, QA / coaching sessions, checking certification tests / case studies, ) End user communication will be in English Your background: Bachelor s or masters degree in informatics or business administration combined with IT 1-2 years of experience in application support in Microsoft ecosystem, understanding of IT service mgmt . process Understanding of low code / no code app development and first practical experience First practical experience in the following areas would be an asset for your role and would allow you advance fast to a L2 support role : Creation and customizing model-driven Power Apps using the Power Platform or MS Dynamics 365 CE / CRM Building data models, forms, views within the Power Apps framework Configuration of Power Automate (Flow) , Power BI and SharePoint Usage of other Power Technologies like Canvas Apps, MS Forms, Power pages Integration of Power Apps with other Microsoft services and third-party systems Understanding security best practices within the Power Platform Using AI services like Co-Pilot studio in Microsoft ecosystem Analytical thinking and a solution- oriented working style. Proactive service mindset Ambition to learn and develop into a low code application developer in the coming years Strong communication skills and high motivation dealing with business and IT people . English fluently ( both written and spoken ) Your benefits: Attractive compensation benefits Employee Assistance Program Global parental leave program Flexible working models We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com . Accelleron Data Privacy Statement: accelleron-industries.com / privacy-notice / candidate