Microsoft 365 Support Specialist

Job Description

Bruker India is seeking for a Microsoft 365 Support Specialist to be based in Mumbai, India . You will be providing 1st and 2 nd level support, aiding with adoption, and training, and monitoring the health of the environment. You will use analysis and troubleshooting skills to address ongoing customer issues as we'll as proposing solutions to drive continuous improvement and growth. You are an advocate and champion of Office 365 for Bruker. As a Specialist, you are interested in automation and development which enables efficiencies, standardization, and security and will look for ways to improve the end user experience. You will take ownership over customer issues driving toward resolution. Responsibilities Work with customers to resolve tickets escalated to Level 1-2 relating to Email, SharePoint, Teams, OneDrive and other O365 related services Diagnose and resolve basic technical issues (eg, email sync, app installations, etc). Support the continued improvement by investigating root causes and recommending preventive measures Participate as a part of the Collaboration Team and be accountable for Collaboration initiatives. Recommend and implement IT Polices/Standard/Processes for the company, including putting in place an effective IT support structures and procedures. Create documentation to be used by Customers and Level 1 agents to resolve common issues. Provide after hours support due to different time zones on a need be basis Qualifications Bachelor Degree in Computer Science or related equivalent. Professional certification (M365 Administration) preferred. Hands-on experience with Outlook, Exchange, SharePoint and Teams. Proactive, organized, resourceful person with ability to provide quick resolution to problem and advice. Minimum 4 years of IT support experience, preferably in a Microsoft 365 environment. Excellent problem-solving skills Excellent communication skills, written and verbal across all levels of business. Highly analytical problem solving and troubleshooting skills. Excellent task management skills. Customer Service focused. Project management experience highly preferred.