Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | ZscalerTechnology | Security FundamentalsTechnology | Cloud NetworkingTechnology | F5Technology | CiscoTechnology | Palo alto Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | AZ-700/AWS Advanced Networking Defines infrastructure architecture standards that are in-line with customer, IT and industry best practices.Prepares and Present technical requirements and specificationsDrives the creation of the infrastructure architecture vision and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture.Automation Initiatives : Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives across teams. Focus on Effort reduction and error free delivery.Value Proposition: - Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with archietects.Provide technical leadership for complex data center, Campus and wide area network projects driving continuous improvement, the adaption of virtualization/automation, and a security approach.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Behavioral | Aptitude | Managerial Skills Functional | Business / Organization Functions | Finance and Accounts Education Qualification : Any Masters Details: 1. Coordinate with finance team members in the preparation of the schedule for Audit and provide clarifications to Auditors for finalization 2. Ensure that monthly overseas Sub Contractor Cost provisions, travel cost etc. are accounted by the respective finance teams accurately 3. Review Project profitability of the ME programs with business to improve margins and advice corrective actions 4. Ensure 100% compliance with Indian government laws on direct taxes, income tax and Company related Trusts 5. Ensure 100% compliance with GST law and correctness of Accounting of liability and payments in the books. Attend to queries by GST Department 6. Carry out vendor management activities (including vendor approvals, vendor advances control and tracking in a timely manner 7. Ensure that Fixed Asset Accounting is scheduled and completed in tie and shared with relevant stakeholders 8. Execute FA Verification for the assets capitalized in the previous qtr., coordinate for other physical verification 9. Monitor Processing of advances and Settlements of claims from employees of Bangalore and Overseas including (cash advances, settlement of claims, aged advances, travel 10. Manage Renewals of Credit Limits in time 11. Manage Vendor addition updation Vendor Reconciliation and Vendor payment 12. Manage Insurance and related activities of the company.

Required Skills Functional | Pre Sales Support Activities | Preparing Pricing Quotations Education Qualification : B.Com Details: 1. Support the Business Finance Manager in Pricing, MIS, Sales and Expense Analysis, Program Margin Analysis, Query resolution and in Financial Planning and Budgeting 2. Should be able to interact with cross functional teams like Sales, Delivery, Operations, HR and legal in ensuring completion of the required tasks 3. Should have minimum qualification of B Com/ M Com with about 6-10 years of work experience in a Medium / Large software/ related company 4. Should be fluent in English and a Proficient in Excel and PPT 1. Business Analytics 2. MS Excel 3. MS Powerpoint

Required Skills Technology | Zscaler Technology | Routing and Switching Technology | Versa SDWAN Technology | Meraki Technology | Cloud Computing Technology | Cisco Technology | Wireless Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP | CCNP | CCNA/ACMA | ECMS1 Versa Certified SD-WAN Associate (VNX100) | ZIA/ZPA - Admin | AZ-900/AWS Cloud Practitioner Research and define three to five year roadmap and strategy related to various aspects of the Infrastructure network. Responsible for planning & execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.

Required Skills Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | Scrum Alliance Certification | CSM (Certified Scrum Master) Skills required: Hardware and Network: - Understand the need of the business and convert them into BOM / design by proposing right Hardware (HW) make / model/version - Plan and deploy solutions through advanced troubleshooting techniques. - Troubleshoot complex problems like Application slowness, through the use of tools like IPSla, Netflow etc., usage of packet tracing and debug commands. - Perform Analytics for complex issue resolution. - Evaluate Product Platforms, carry out Proof of Concept and Integrations, Knowledge Acquisition and Transfer. Switching: - Configure and carry out Complex Integrations like VSS, VPC, Fabric Path - Review Design for Data Center, Enterprise LAN - Develop Standards functionalities and implement the same Routing - Carry out Advanced Monitoring of IP SLA and EEM (Embedded event Management) (Applet). - Design based on standard Design Templates - Assess and propose Automation Solutions for efficiency improvement - Design Solutions for Enterprise/ Service Provider/ Data Center Environments. WLAN: - Guide Onsite engineer to perform onsite survey and data gathering in case of connectivity issues and intermittent connectivity issues. - Design covered switched network and implement a converged switched network including WLAN - Verify and troubleshoot a switch with VLANs and Interswitch communications. Network Management Tools: - Assess infrastructure and propose improvements. - Automate reporting schedules through wizards (Linux OS and Sun Solaris. - Integrate management tool to PBX - Decide parameters to be monitored and customize reporting. - Design and Deployment of Servers like Symposium/CC6/CMS Technical Skills - Network Components and Devices, Switches, Soft Switches, Multilayer Switches , Routers, Bridge Routers , Wireless Access Points (WAPs), Wireless Network interface Controller

Required Skills Functional | Basic Accounting Principles | Expenses and Revenues Functional | Basic Accounting Principles | Entries to Journals and Ledgers Education Qualification : M.Com Details: 1. Review and verify invoices and check requests and set invoices up for payment 2. Enter and upload invoices into system 3. Post transactions to journals, ledgers and other records 4. Reconcile accounts payable transactions 5. Prepare analysis of accounts and monthly provisions 6. Monitor accounts to ensure payments are up to date 7. Research and resolve invoice discrepancies and issues 8. Maintain vendor files vendor reconciliations 9. Correspond with vendors and respond to inquiries 10. Produce monthly reports and assist with month end closing 11. Provide supporting documentation for audits 12. 1-3 years accounts payable or general accounting experience 13. Knowledge of accounts payable 14. Knowledge of general accounting procedures 15. Knowledge of PeopleSoft accounting software 16. Proficient in data entry and management

Required Skills Technology | Power Apps | Build Apps Technology | Java Script, CSS, HTML Technology | .Net Framework | C#.NET, Programming Languages | C# Technology | Sharepoint Online Technology | D365 CRM Dev/Admin Technology | API Integration - REST, SOA WebServices, Microservices Technology | Azure Services - Azure Devops, Function Apps, LogicApps Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1. Deliver high quality, tested and secure code -Write well designed, testable, efficient, high quality code base by using industry standard software development practices. -Gather and refine specifications and requirements based on technical needs. -Develop technical documents and handbooks to accurately represent application design and code -Experience developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement or Dynamics CRM (Jscript, C# plugins, web development, systems integration) -Design and implementation of integration solutions for backend services and back-office applications 2. Excellent understanding of software design patterns and programming principles. -Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail 3. Perform thorough analysis and generate root-cause-analysis for any production issue -Provide necessary fixes and test the fixes to ensure no defect leakage. -Adherence to project processes and ensure SLA compliance. - Understanding of D365 Setup or Deployment in different environments

Required Skills Functional | Talent Acquisition | Sourcing and Interviewing Behavioral | Aptitude | Communication Functional | Information Processing | Data Entry Behavioral | Aptitude | Tasks Related Skills Behavioral | Language Proficiency | English Technology | Microsoft Office Applications | Microsoft Excel Behavioral | Traits (Enablers or Disablers) | Time Conscious Education Qualification : Any Graduate Certification Mandatory / Desirable : Process | Linkedin certification | Recruiter certification The TA professional at ML is responsible for setting the direction of the recruitment function so that we attract and hire the best talent for the assigned functions/businesses at Microland 1. Recruitment Plans and Strategies 2. Manage recruitment needs of the assigned functions and businesses, driving efficiency, effectiveness, and professionalism through the whole recruitment cycle; this includes ensuring the translation of business plans to into recruitment plans. 3. Effective strategies to consistently achieve significant improvement in hiring KPIs -Time to hire, Cost per hire, Revenue Leakage, Vendor and Sourcing Mix 4. Oversee all stages of candidate experience 5. Drive a client service culture throughout all channels of recruitment, ensuring that all activities are managed to agreed timescales and clearlycommunicated throughout. 6. Be a champion and stay up to date with the latest recruiting trends both within the technology industry as well as throughout other progressive companies. 7. Manage and leverage recruiting technology to enhance business results, provide scalability, timely information, and ensure consistency. 8. Provide subject matter expertise and continuously looking for ways to improve efficiency of the hiring model and processes which can drive resourcing quality and cost, thus improving the talent pipeline and reducing attrition. 9. Partner Internally to translate market Intelligence 10. Build and maintain strong relationships with different teams in order to share best practice; partnering with peers to ensure that we translate TA priorities into broaderbusiness plans and conversely sharing market intelligence and relevance with the respective partners for the greater good of Microland. 11. Represent ML to its best capability-Embed the Employee Value Proposition (EVP) into recruitment programs and processes to attract and retain talent for Microland

Required Skills Technology | Sharepoint Server Management Technology | Sharepoint 2013 + and Sharepoint Online Technology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) Technology | Power Platform | Power AppsPower Platform | Power Automate Technology | Power Shell PnP - Sharepoint Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1.Installing the SharePoint platform, integrating applications, and creating libraries. Adding users, controlling access to document libraries, and setting permissions. Performing maintenance of the SharePoint platform, servers, and intranet. Troubleshooting and resolving SharePoint issues or malfunctions. Providing SharePoint support and end-user training. Performing data retrieval and backup procedures to prevent data loss. Ensuring sufficient storage space by performing clean-ups and archiving data. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. 2.Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks. Extensive knowledge of Windows operating systems, as well as SQL Server, Power BI, PowerShell, and Office 365. 3.Perform thorough analysis and generate root-cause-analysis for any production issue -Provide necessary fixes and test the fixes to ensure no defect leakage. -Adherence to project processes and ensure SLA compliance.

Required Skills Technology | Versa Technology | WAN/LAN/Security Technology | Cloud Networking Technology | Meraki Technology | Cisco Technology | Palo alto Technology | F5 Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP | PCNSE | ECMS2 | 101/201 | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network & security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards. Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Interface with Vendors regarding evaluation, implementation, and support of deployed network gear. Work on resolution of complex or escalated issues or network outages. *Manage SOPs, Knowledge documents, KB articles.

Required Skills Functional | Program Management | Org Initiatives Functional | Employee Engagement Activities | Organizing Events Functional | Branding/Marketing Creatives/Materials | Collaterals Education Qualification : Any Graduate The HR Program Officer ensures that human resource programs support the long-term goals of the board. This position performs professional work of considerable difficulty overseeing a range of administrative functions related to human resource management, employee development and customer service. This position also conducts regular HR training for employees and supervisors. 1. Analyze various human resource programs. 2. Write and revise job classification specifications. 3. Develop HR training programs and teaches courses. 4. Researche analyze data and prepare quarterly reports on HR trends, new HR project suggestions and current program goals and progress. 5. Develop, review and revise program policies and procedures. 6. Provide advice and counsel to department heads, managers and staff on updating and interpreting programs. 7. Represent the department with the board, related agencies and the public. 8. Perform other related duties as assigned.

Required Skills Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - Technology : Have Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and hardware Raid, Clear network fundamentals and topology - Business Development-Understand New Business cases and client needs, Understand and Develop new structure of Organization and effective Solutions, Demonstrate delivery methodology to Prospective clients, Costing and Pricing for new Business cases - Strategy and Synergy - Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas, Identify and Define new delivery methodology, Identify and Define skills and capabilities of new managers, and identify needs for development, Identify different thresholds for achievements.

Required Skills Technology | DevOps Tools (Jenkins, Chef, Puppet, AzureDevops)Technology | PowerShell Scripting, Java ScriptPythonTechnology | AWS/Azure AdmininstratrionTechnology | Splunk/Appdynamics/ Kibana/ Grafana/ ELK/ Cloud watchTechnology | (Operating) System Administration | Windows Server Administration(Operating) System Administration | Linux AdministrationTechnology | Docker and kubernetes Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1. People Management:- Identify team skill gap and help them fill those gaps on the project.- Support team to resolve service impediments ensure team is compliant on project and organizantion process and meet the compliance objective.- Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution.- Manage Team performance evalution and feedback

Required Skills Technology | Power Apps | Build AppsTechnology | Java Script, CSS, HTMLTechnology | .Net Framework | C#.NET, Programming Languages | C#Technology | Sharepoint OnlineTechnology | D365 CRM Dev/AdminTechnology | API Integration - REST, SOA WebServices, MicroservicesTechnology | Azure Services - Azure Devops, Function Apps, LogicApps Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1. Deliver high quality, tested and secure code-Write well designed, testable, efficient, high quality code base by using industry standard software development practices.-Gather and refine specifications and requirements based on technical needs.-Develop technical documents and handbooks to accurately represent application design and code-Experience developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement or Dynamics CRM (Jscript, C# plugins, web development, systems integration)-Design and implementation of integration solutions for backend services and back-office applications2. Excellent understanding of software design patterns and programming principles.-Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail3. Perform thorough analysis and generate root-cause-analysis for any production issue-Provide necessary fixes and test the fixes to ensure no defect leakage.-Adherence to project processes and ensure SLA compliance.- Understanding of D365 Setup or Deployment in different environmentsSkill and Competency Management:Define the job roles across team and the skills that employees need to do these jobsAssess recruits and employees competencies to determine how well their skills and knowledge match their job requirementsCreate development plans to close the skill gapsMonitor, measure, and repeat to achieve your individual, team goalsSuccession Planning: Plan for succession and groom the next generation of technical resources for all critical rolesOther activities:-1. Technical Assessments2. Training need identification, Impart training and monitor3. Cross skilling of resources

Required Skills Technology | Programming for AI / ML | JavaTechnology | API Platforms | Azure API Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Microsoft Dynamics AX Enterprise Portal Development As a Digital Applications Sr. Technical Specialist, you will be joining the Digital Sales organization leveraging cutting edge, industry-leading, virtual engagement tools and best practices with data-first analytics to generate customer-centric business applications demand and land new logos. You work remotely with a geographically dispersed sales pursuit team.1. Assist Digital Sales Representative in Crafting Solution and RFI Response2. Assist Digital Sales Representative in crafting customer-centric solution leveraging Co-Sell partner resources by assembling and collaborating with a technical pursuit team that may include ISV components. Deliver compelling RFI response.3. Design Customer-centric Solution Aligned to Business Value:Work with technical pursuit team securing customer agreement to the solution design aligned to agreed outcomes/digital transformation journey focusing on business value.4. Deliver Customer-centric Demonstration Aligned to Solution Design and Business Value:5. Receive a standing ovation by delivering a compelling solution demonstration highlighting Microsoft competitive differentiation and is aligned to the designed customer-centric solution with business value impact.6. Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for seeding and expansion after initial sale.7. Work with Customer Success/Partner Team on Deployment Plan Mapped to Solution Key Performance Indicators8. Assist Digital Sales Representative if required in reviewing licensing proposal.9. Collaborate with Customer Success team and partner to ensure a customer-agreed deployment plan with key performance indicators

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | (Operating) System Administration|Windows Server AdministrationTechnology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUSTechnology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Delivery Skills:1. Proactive monitoring: Initiate Windows, VMWare, HyperV administration, monitoring, based on SOPs fix the possible issues, Record the findings and analysis in to the ticket2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer- Followthrough andexecute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user/customer communication

Senior Technical ArchitectExperience-13+YrsLocation- BangaloreMandatory Skills Network Architecture, Network Design, Solution Architect, Multi-Project experience, SDN (WAN & LAN), SASE, ZTNA, Documentation & Diagram skills, Traditional WAN & Backbones, Next-Gen Wireless - Cisco & Juniper Preferred, Excellent Communication skills & Customer managementJob DescriptionBachelor's Degree in Telecommunications, Engineering or related discipline, or equivalent experience.12+ years of technical I.T. infrastructure or operations experience. Minimum 4 years' experience in an Infrastructure architect roleIn-depth knowledge in WAN transport systems/services, Telecommunications systems/service, LAN switch technology (including Spanning tree, VTP domain management), routing protocols (EIGRP, OSPF, BGP4) & Software-Defined technology (SD-WAN)Proven ability to manage a multi-vendor WAN, multi-protocol routing, including but not limited to NHRP, EIGRP, BPG4, OSPF and RIPv2.Strong hands-on experience on Cisco Network Hardware like Cisco Nexus switches, Classic switches, Cisco ISR G2/ASR routers, Cisco ASA firewalls, Cisco WAN Optimizers, Cisco Autonomous/Lightweight Access Points & Cisco Wireless LAN Controllers. Hands-on experience on Multi-vendor hardware like Checkpoint firewalls, BIG IP F5 load balancers & Proxy hardware.Hands-on experience in some of or all following areas: VSS, Data Centre Technologies, HSRP, QoS, VoIP (Cisco/Avaya), DMVPN, SSL VPN/Ipsec VPN, Wireless technologies, DHCP management, Firewall skills, IPS/IDS, Internet proxy, F5 load balancers, WAAS, WCCP, MPLS services framework & Cisco Tele-presence hardware.Experience on Software-Defined technology (SD-WAN & SD-LAN) vendor products like VIPTELA, Versa, Velo Cloud, Aryaka, Cisco Meraki and etcDemonstrated ability to manage multiple projects in an efficient manner. WAN Transformation experience and large-scale hands-on experience with multiple network transformations requiredHands-on experience on Multi-vendor Firewall, IDS/IPS, Load Balancer hardware like Checkpoint, Palo Alto, Cisco, Fortinet, Juniper, F5, NetScaler & etcTesting and cutover support Development of NGFW features including URL Filtering, Threat Prevention, and SSL decryption features Tuning and optimization of NGFW featuresExperience with F5/Citrix NetScaler/other load balancing platforms, must have Deployment/configuration/administration experienceUnderstanding of Python/Bash scripting and AnsibleKnowledge with network analysis tools, such as, Wireshark and TCPDump and SCPExperience configuring, implementing and troubleshooting VPN tunnels (IPSec, SSL, Point to Point)Must have production environment experience consisting of Global load balancing, Local load balancing, SSL acceleration, HTTP compression / caching, and DNSProven experience of LAN/WAN/Security design & implementation experience; completing projects wing2wing from planning>design>implementation.Demonstrated excellence in communications, presentation and customer focus skills. Proven commitment to quality results.ResponsibilitiesProvide technical and project leadership for complex data center, Campus and wide area network projects driving continuous improvement, the adaption of virtualization/automation, and a security approach.Drives the creation of the infrastructure architecture vision and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture.Defines infrastructure architecture standards that are in-line with customer, IT and industry best practices.Participates with peers and executive management in defining the network strategyPrepares and Present technical requirements and specificationsInterface with Vendors regarding evaluation, implementation, and support of deployed network gear.Research and define three to five year roadmap and strategy related to various aspects of the Infrastructure network.

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | ASA Firewall Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.

Required Skills Technology | Collaboration and Messaging Roles Technology | Unified Communications Platforms | Microsoft Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | ASA Firewall Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | Network Security Fundamentals | Level 2 SupportTechnology | Secured Configuration Management | Level 2 SupportTechnology | Incident and Breach Response | Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Certified Endpoint Detection and Response Professional/Certified Endpoint Security Administrator/Microsoft Certified: Modern Desktop Administrator Associate/CompTIA Cybersecurity Analyst/CISSP/Certified Information Security Manager Delivery Skills required are: - Technical Expertise: -Proficiency in configuring and managing endpoint security solutions such as antivirus software, endpoint detection and response (EDR), and endpoint protection platforms (EPP).Ability to deploy security patches, updates, and configurations to endpoints to mitigate vulnerabilities.Knowledge of endpoint device configuration and hardening techniques to enhance security posture. Operational Management: -Experience in responding to endpoint security incidents, including malware infections, data breaches, and unauthorized access attempts.Ability to perform incident triage, containment, eradication, and recovery procedures on endpoint devices.Capability to generate and analyze security reports to identify trends, patterns, and areas for improvement. Communication and Collaboration: -Effective communication of technical security issues, incident findings, and remediation recommendations to stakeholders at various levels of the organization.Clear and concise reporting on endpoint security status, vulnerabilities, and compliance metrics.Collaboration with cross-functional teams, including IT operations, network security, compliance, and helpdesk teams. Adherence to Best Practices: -Understanding of organizational security policies, industry standards (e.g., NIST, ISO), and regulatory requirements (e.g., GDPR, HIPAA).Ability to enforce security policies and ensure compliance with relevant standards for endpoint devices.Proactive in staying updated with emerging threats, new technologies, and industry best practices.

Microland Limited is looking for Senior Lead - Operations Excellence to join our dynamic team and embark on a rewarding career journey Oversee process optimization Ensure operational efficiency Analyze key performance indicators Drive excellence initiatives

Location: BengaluruContract Duration: 6 MonthsEmployment Type: ContractJob Description:We are seeking a motivated and experienced IT Recruiter to join our team for a 6-month contract role. The ideal candidate will have a strong background in end-to-end recruitment, particularly within the IT sector, and will be responsible for managing stakeholder expectations and vendor relationships.Key Responsibilities:End-to-End Recruitment: Manage the entire recruitment process from job requisition to offer generation, ensuring a smooth candidate experience.Stakeholder Management: Collaborate effectively with hiring managers and stakeholders to understand hiring needs and provide strategic recruitment solutions.Vendor Management: Coordinate with external recruitment agencies and vendors to enhance sourcing capabilities and manage performance metrics.Sourcing Candidates: Utilize various sourcing tools, including Naukri and LinkedIn, to identify and engage potential candidates.Technical Hiring: Conduct recruitment for technical roles, particularly for Data Center positions (Linux, Unix Administration, etc.), ensuring a deep understanding of the required skills.ATS Experience: Utilize Applicant Tracking Systems (ATS) to manage candidate pipelines and maintain accurate records throughout the recruitment process.Qualifications:Proven experience in IT recruitment, with a focus on technical roles, particularly in Data Center environments.Strong knowledge of sourcing tools such as Naukri and LinkedIn.Demonstrated experience in managing stakeholder relationships and vendor partnerships.Familiarity with Applicant Tracking Systems (ATS) and recruitment best practices.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and manage multiple priorities.What We Offer:A dynamic work environment with the opportunity to make a significant impact in a short time frame.Competitive compensation for the contract duration.Opportunity to work with a collaborative and innovative team.

Role: Software DeveloperLocation BangaloreRole Overview:Microlands AI-CoE is looking for talented and experienced Full stack developers with a passion for building innovative and intelligent back-end systems to join our growing team and contribute to the development of cutting-edge AI applications. Responsibilities:Develop and maintain high-quality scalable and robust back-end components for AI-based applications.Collaborating on feature design and implementation.Implement and optimize data storage solutions, RESTful APIs, and server-side logic.Integrating various AI models into new/existing applications.Design and maintain databases ensuring high performance, reliability, and security.Writing secure, clean, modular, maintainable, and well-documented code and optimizing it for performance and scalability.Adaptability to new skills and technologies, staying current with industry trends and best practices, and rapid prototyping are crucial.Technical Skills:Strong Programming skills in Python/C#/RustProficiency with Python web-frameworks like Flask, Django, FastAPI, etc.Expertise in Database implementations (MySQL, PostgreSQL, MongoDB, Vector DBs, etc.)Expertise in creating RESTful APIs and modern back-end build pipelines.Ability to host the backend-end components as Docker containers or in a Kubernetes environment.Familiarity with System Architecture and Design.Awareness of various ML concepts and AI models, ability to leverage and integrate them into applicationsFamiliarity with DevOps pipelines for CI/CD.Strong Problem-Solving Skills and an attention to details.Familiarity with Cloud computing and infrastructure, ability to employ cloud-based services.