Required Skills Technology | Sentinel SIEM Tool Design SME | Level 4 Support Technology | Securonix SIEM Tools Design SME | Level 4 Support Technology | ArcSight SIEM Tools Design SME | Level 4 Support Technology | Cybersecurity General Design SME | Level 4 Support Technology | Network Traffic Analysis Design SME | Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CISSP/CISM/CISA/CRISC/GIAC SOC/GIAC Certified Enterprise Defender (GCED)/Certified Ethical Hacker (CEH)/SANS SEC504: Hacker Tools, Techniques, Exploits, and Incident Handling Delivery Skills required are: - Advanced Technical Skills: - *Overseeing the implementation and management of advanced threat detection systems. *Leading the development and execution of incident response plans. *Ensuring continuous monitoring of the organization s IT environment. *Coordinating the response to major security incidents and ensuring rapid recovery. Analytical and Problem-Solving Skills: - *Identifying, assessing, and mitigating security risks. *Developing risk management strategies and ensuring their effective implementation. *Utilizing data analytics to identify trends, anomalies, and potential threats. *Overseeing forensic investigations to uncover and analyze security incidents. Communication and Stakeholder Engagement: - *Communicating security issues, incidents, and risks to senior management and stakeholders. *Preparing and presenting detailed reports and analyses on the SOC s activities and performance. *Ensuring comprehensive documentation of incidents, response actions, and lessons learned. Continuous Improvement: - *Continuously reviewing and improving SOC processes and procedures. *Implementing best practices and lessons learned from past incidents. *Developing and updating security policies, standards, and procedures. *Ensuring policies are in line with industry best practices and regulatory requirements. Team Leadership and Development: - *Building and leading a high-performing SOC team. *Fostering a collaborative, innovative, and high-performance culture within the team. *Providing guidance, mentoring, and coaching to team members.

Required Skills Technology | Scripting languages for Automation of IAM Process | Level 2 SupportTechnology | MS AADFS Identity Protection, AAA | Level 3 SupportTechnology | Security compliance standards and regulatory Audits | Level 3 SupportTechnology | Sailpoint IDAM Platform | Level 2 SupportTechnology | Privilege Access Management | Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CISSP/CISM/CIAM/Certified Authorization Professional/CISA/CEH/CIPP/Cisco Certified Network Professional - Security/Certified Information Privacy Technologist/SailPoint Certified IdentityIQ Engineer/SailPoint Certified IdentityIQ Architect Delivery Skills required are: - Advanced Technical Proficiency: -*Mastery of advanced IAM and AAA technologies, including Identity lifecycle management systems*Management of privileged access and entitlements across enterprise systems.*Advanced knowledge of identity governance processes, including identity provisioning, de-provisioning, access recertification, and compliance auditing. Strategic Oversight and Management: -*Development and implementation of IAM strategies, roadmaps, and architectural designs to meet business objectives and security requirements.*Integration of IAM solutions with business processes and enterprise applications.*Conducting comprehensive risk assessments and threat modeling related to IAM and AAA systems. Communication and Stakeholder Management: -*Clear articulation of complex IAM and AAA concepts, risks, and strategies to technical and non-technical stakeholders, including executive leadership.*Comprehensive documentation of IAM architecture, policies, procedures, and incident response plans.*Preparation of detailed reports, metrics, and presentations for executive management, auditors, and regulatory authorities. Continuous Improvement and Innovation: -*Commitment to staying at the forefront of IAM technologies, emerging trends, and industry best practices through continuous education, certifications, and participation in professional communities.*Implementation of innovative solutions and continuous improvement initiatives to enhance IAM and AAA capabilities and efficiency. Mentorship and Team Development: -*Mentorship of IAM and AAA team members to foster their professional growth and technical expertise.*Knowledge sharing across the organization to build IAM and AAA competency and awareness.

Required Skills Technology | Cisco R and S Network Design SME - Level 4 SupportTechnology | Meraki SDLAN Design SME - Level 4 SupportTechnology | Viptella SDWAN Design SME - Level 4 SupportTechnology | Meraki SDWLAN Design SME - Level 4 SupportTechnology | Vello Cloud Design SME - Level 4 SupportTechnology | Extreme Nw SDWAN Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - NSE7 / CCIE-Data Center / DNAIE / ENSDWI Delivery Skills:1. Technology Management:Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution:Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage:Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).- Ensure tickets are closed post user/customer communication.- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.5. Value Proposition:Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | ITIL - Incident ManagementFunctional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL)Behavioral | Aptitude | Data Related SkillsBehavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager - Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

1. Technology: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology 2. Business Development: - Understand and New Business cases and client needs - Understand and Develop new structure of Organization and effective Solution - Demonstrate delivery methodology to Prospective clients - Costing and Pricing for new Business cases 3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas - Identify and Define new delivery methodology - Identify and Define skills and capabilities of new managers, and identify needs for development - Identify different thresholds for achievements.

1. Maintaining LAN, WAN, and Server Architecture according to business policies. 2. Testing systems for vulnerabilities to resolve existing security issues. 3. Maintaining virtual private networks,firewalls,email security and web protocols, security and programs. 4. Developing the security authentication protocol. 5. Creating virus detection systems. 6. Analyzing and implementing new security protocols and technologies. 7. Developing authentication and authorization protocols. 8. Investigating security breach alerts.

Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities

(1) Technology Management: Responsible for overall Backup technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings (2) Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching (3) Triage: Generally the L3 is the final level of escalation for all Backup related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs (4)Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), - Ensure tickets are closed post user/customer communication, - Maintain inventory of Network equipments and links, * Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

1. Knowledge to differentiate between Incident and Service Request, how to record in the system and Resolve issues / fulfill requests by following SOP. Allocate to right resolver group. 2. To work with stakeholders concerned till logical closure and Operate service management tool for effective usage Incident Management (IM). Comply with steps such as Investigate, Diagnose, Record, Communicate. 3. Run Incident Management functional responsibilities such as bridge, communication updates. Drive towards service restoration within agreed SLA monitor adherence in terms of timeline and accuracy. Analytics for effectiveness and completion in tuning and implementation. Work with other processes (IM, PM, CM, RM, AM etc.) for effective and efficient implementation of the CM Process ITSCM (Information Technology Service Continuity Management). Developing deliverables; generate reports. Develop. 4. Implement procedures SLA management. Provide defined reports from the system on time and Identify what is within SLA; what has breached IT Security Management. Understand IT security guidelines. 5. Provide defined report from the system; Vendor Management (VM). Understand the defined VM Process and supporting procedure and work Instructions to ensure proper call triage with vendors for logging calls. 6. Schedules for onsite/ remote intervention,. Communicate on the changes to logged cases, notifications received on product recommendations; escalate when necessary Business Relationship Management. Provide all required inputs for preparation of reports and presentations for Service Reviews. Interact with customer on specific customer complains to understand the issue and derive corrective/preventive actions. 7. Technical Skills IT Infrastructure Management (1) Incident Management (2) IT Service Continuity Management (ITSCM) (3) Service Level Management; (4) IT Security Management (5) Vendor Management (6) Business Relationship Management

Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Will be responsible for completing a thorough risk assessment, identifying vulnerabilities within a network, and creating firewalls, or configuring systems to enhance existing security features. Must be y.proficient to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way. 1. Direct experience in planning, implementing an enterprise perimeter security infrastructure. 2. Maintaining the regulatory systems about ISMS policy (Information System Management Systems). 3. Deploy, test and maintain security systems such as VPNs, firewalls and email security in line with the IT security policy. 4. Ensure that hardware and software are well maintained and able to deal with security requirements. 5. Experience with performing root cause analysis, risk identification, and risk mitigation. 6. Experience providing Cyber Security continuous monitoring configuration and support. 7. Generate performance and failure reports from a range of monitoring activities 8. Experience with configuration and administration of Network Management Systems (NMS) to provide real-time alerting, notification and reporting of network and performance and security compliance 9. Strong analytical-reasoning and problem-solving skills 10. An ability to learn new technologies quickly 11. Good time management skills 12. An ability to follow processes 13. Strong documentation skills 14. Good communication skills both written and verbal

1. Maintaining and operating centralized enterprise configuration management services. 2. Performing system administration for enterprise desktop and application management suites, including configuration, version maintenance, security, and access delegation. 3. Creating and maintaining operating system images and their deployment processes. 4. Creating and maintaining application deployment packages and processes. 5. Ensuring application packages and operating system images are kept up to date. 6. Identifying and discussing where improvements to image and package deployment processes can be made. 7. Working with customers to understand their needs for application and operating system package, deployment, and management; designing, proposing, and delivering solutions that meet the customers needs. 8. Ensuring operating systems and applications work as expected through testing, troubleshooting, and problem tracking and documentation. 9. Writing technical documentation on the processes used to deploy operating systems and applications.

EndPoint Management (OS Image, SCCM, App Package, ManageEngine, Patch Management, Intune/XenMobile/Airwatch/Jamf) - Design, Deployment and maintaining the infrastructure, processes and standards used for centralized desktop management and to assist with setup and build for the same. - Responsible for securely packaging and patching operating systems and applications, managing centralized network-based application licenses, providing centralized print queue services, and providing centralized application and desktop virtualization. - Requirement analysis, assessment, design modern workplace with simplified endpoint management - Experience in defining roadmap for modernization and experience in carrying our large scale upgrades - Assess the customer landscape of end user devices and gather business requirement from customer stakeholders on endpoint management and security - Design Technical solutions (infrastructure and policies) on InTune/SCCM/EndPoint Manager to meet the security requirements - analyze existing desktop management processes for improvements - assist in policies, imaging during migration or upgrades. - Creating and maintaining operating system images and their deployment processes - Knowledge of SCCM/System Center - Demonstrated understanding of or professional experience with enterprise desktop and application management - Creating and maintaining application deployment packages and processes - Ensuring operating systems and applications work as expected through testing, troubleshooting post any setup/migration activity - Experience of designing and implementing large scale and complex SCCM, Intune, MDM, MAM, Office 365, Windows 10 designs - Proficient in managing users and devices in Intune, deploying Intune clients and setting up mobile device management while managing, creating & testing Intune policies - Provide guidance to customers wrt MDM, MAM, Application related policies to meet endpoint security requirements. - Manage solution implementation design deliverables to budget and expected quality standards, through transition and transformation - Configuration of Windows AutoPilot, deployment of OS upgrades and application along with MDM, MAM, MCM policies - Enterprise level device management, Device roll out strategy, persona management and continuous improvement of end user experience with modern devices - Planning and Migration of devices from mobile management platforms to new platform - Programming or scripting skills, particularly with Windows PowerShell - Analyze existing workplace endpoints for improvements and modernization.

Required Skills Technology | Cisco R and S Network Design SME - Level 4 SupportTechnology | Juniper R and S Design SME - Level 4 SupportTechnology | DNS, DHCP,IPAM Design SME - Level 4 SupportTechnology | Nexus DCN Switch Design SME - Level 4 SupportTechnology | VMWARE NSX-T Design SME - Level 4 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Advanced Desgin Level certification - JNCIE-ENT / VM Certified Design Expert Delivery Skills:1. Technology Management:Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution:Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage:Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).- Ensure tickets are closed post user/customer communication.- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.5. Value Proposition:Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network & security requirements Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance Documenting the solution and providing training to other team members as needed Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems Interface with Vendors regarding evaluation, implementation, and support of deployed network gear Work on resolution of complex or escalated issues or network outages *Manage SOPs, Knowledge documents, KB articles

Required Skills Technology | ITIL - Incident ManagementFunctional | IT Operations Management | Operational ProceduresBehavioral | Aptitude | CommunicationBehavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager - Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Technology | Operating System|Handle all security vulnerabilitiesTechnology | Operating System|Knowledge of RAIDS, Knowledge of Reboot process of Storage ArraysTechnology | Operating System | Working knowledge on Clusters, NLBs, installation and advance troubleshooting Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / Nutanix NPP / AZ-104 Delivery Skills:1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names)OS Management - Windows server re-installation. Adding or Decommissioning domain, creating scripts for daily or weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve4. Process Compliance:- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues- Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined)- Ensure tickets are closed post user/customer communication- Maintain inventory of Network equipments and links- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology , IT Service Management Certifications, ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Required Skills Technology | Aruba Clearpass Administrator - Level 2 SupportTechnology | Cisco R and S Network Administrator - Level 2 SupportTechnology | Cisco ISE Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills:1. Technology Management:Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution:Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage:Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).- Ensure tickets are closed post user/customer communication.- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.5. Value Proposition:Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Operating System|Working knowledge on Virtualization technology like Hyper-V, VMware, commissioning of new guestsTechnology | Operating System|Maintain RAID and involve in mirroring and migration activitiesTechnology | Operating System|Knowledge of different storage protocols such as ISCSI, FC, SCSI, CIFS, NFS etc Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | RH254: Red Hat System Administration IIISolaris Administration basics, Cloud Aix Administration, HP-UX Administration,Veritas Volume Manager, Veritas Cluster, HA Shell Scripting Delivery Skills : 1. Troubleshooting and Management: OS related issues, AIX and SolarisOS Management - Windows server re-installation (Local and remote), Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all Unix and Linux related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance:- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined)- Ensure tickets are closed post user/customer communication- Maintain inventory of Network equipments and links- Constantly track tickets for SLA adherence and escalate on deviations as per the process.

Required Skills Functional | Basic Accounting Principles | Expenses and Revenues Functional | Basic Accounting Principles | Entries to Journals and Ledgers Education Qualification : Any Masters Details: 1. Review and verify invoices and check requests and set invoices up for payment 2. Enter and upload invoices into system 3. Post transactions to journals, ledgers and other records 4. Reconcile accounts payable transactions 5. Prepare analysis of accounts and monthly provisions 6. Monitor accounts to ensure payments are up to date 7. Research and resolve invoice discrepancies and issues 8. Maintain vendor files vendor reconciliations 9. Correspond with vendors and respond to inquiries 10. Produce monthly reports and assist with month end closing 11. Provide supporting documentation for audits

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Access Devices | Wireless Access Points (WAPs)Technology | Network Monitoring Tools | SolarwindsProcess | Business Analyst Activities | Preparing Use CasesTechnology | BI Tools / Systems, Development | SQL Server Reporting Services (SSRS) | Drill-down Reports and Bar ChartsTechnology | Networking Technologies | SDWANBehavioral | Aptitude | Thinking / Cognitive Skills Education Qualification : Engineer - B.E / B.Tech / MCA Will be responsible for completing a thorough risk assessment, identifying vulnerabilities within a network, and creating firewalls, or configuring systems to enhance existing security features. Must be y.proficient to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way.1. Direct experience in planning, implementing an enterprise perimeter security infrastructure.2. Maintaining the regulatory systems about ISMS policy (Information System Management Systems).3. Deploy, test and maintain security systems such as VPNs, firewalls and email security in line with the IT security policy.4. Ensure that hardware and software are well maintained and able to deal with security requirements.5. Experience with performing root cause analysis, risk identification, and risk mitigation.6. Experience providing Cyber Security continuous monitoring configuration and support.7. Generate performance and failure reports from a range of monitoring activities8. Experience with configuration and administration of Network Management Systems (NMS) to provide real-time alerting, notification and reporting of network and performance and security compliance9. Strong analytical-reasoning and problem-solving skills10. An ability to learn new technologies quickly11. Good time management skills12. An ability to follow processes13. Strong documentation skills14. Good communication skills - both written and verbal

Required Skills Technology | Endpoint Management- SCCMTechnology | Endpoint Management- Intune, 1EDomain | IT in Banking | Customer SupportBehavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | JCT/ JA/JCESA Experienced Technology Manager to lead our IT operations, with a focus on managing and optimizing systems using SCCM, JAMF, 1E Tachyon, and Intune. The successful candidate will play a key role in ensuring the efficient deployment, management, and support of our organization s technology infrastructure. Responsibilities: SCCM Management: Design, implement, and maintain System Center Configuration Manager (SCCM) solutions.Oversee software distribution, updates, and patch management through SCCM.Troubleshoot and resolve SCCM-related issues to ensure a stable and secure IT environment.JAMF Administration: Lead the administration of JAMF Pro for macOS and iOS device management.Implement and optimize JAMF policies and configurations for efficient endpoint management.Collaborate with cross-functional teams to integrate JAMF into the overall IT ecosystem.1E Tachyon Expertise: Utilize 1E Tachyon to optimize endpoint performance and troubleshoot issues proactively.Implement automation and scripting using 1E Tachyon for rapid issue resolution.Stay current with 1E Tachyon updates and best practices to enhance system efficiency.Intune Deployment and Management: Design and implement Microsoft Intune solutions for mobile device management (MDM) and application deployment.Manage security policies and compliance settings within Intune to ensure a secure IT environment.Collaborate with security teams to implement Intune-based security controls.Team Leadership: Provide leadership and mentorship to a team of IT professionals responsible for endpoint management.Foster a collaborative and innovative team culture focused on continuous improvement.Conduct regular training sessions to enhance team skills in SCCM, JAMF, 1E Tachyon, and Intune.Documentation and Reporting: Maintain comprehensive documentation of SCCM, JAMF, 1E Tachyon, and Intune configurations and processes.Generate regular reports on system performance and security compliance

Microland Limited is looking for Analyst - Operations Excellence to join our dynamic team and embark on a rewarding career journey. Financial Analyst : A financial analyst evaluates financial data, assesses investment opportunities, analyzes market trends, and provides recommendations to individuals or organizations regarding investment decisions, portfolio management, and financial planning. Business Analyst : Business analysts work to understand an organization's business processes, identify areas for improvement, gather and analyze data, and make recommendations to enhance efficiency, productivity, and overall business performance. Data Analyst : Data analysts collect, process, and analyze large datasets to identify trends, patterns, and insights that can inform business decisions. They often use tools like Excel, SQL, and data visualization software. Market Analyst : Market analysts research market trends, consumer behavior, and competitive landscape in a specific industry to provide insights that guide marketing and sales strategies. Research Analyst : Research analysts study various subjects, such as market trends, scientific data, social issues, or public policy, to produce reports and findings that contribute to informed decision-making. Policy Analyst : Policy analysts assess and evaluate public policies, proposals, and programs to provide recommendations to government agencies, nonprofit organizations, or other entities. Security Analyst : Security analysts focus on cybersecurity, monitoring networks and systems for potential threats, analyzing security breaches, and implementing measures to protect against cyberattacks.

Microland Limited is looking for Senior SME - Wintel & Virtualization (WV2) to join our dynamic team and embark on a rewarding career journey. Provide subject matter expertise in a specific area. Conduct research and analysis to support project development. Collaborate with cross-functional teams to provide expert guidance. Develop and deliver training and educational materials. Stay updated with advancements in the subject area. Prepare and present reports on subject matter activities and findings. Provide recommendations for improving processes and strategies.

Required Skills Technology | Configuration, Release, Version Control|Jenkins Technology | Configuration, Release, Version Control|Git Technology | Cloud Platforms, Administration | Amazon Cloud Services (or AWS) Technology | (Operating) System Administration|Unix Administration Technology | Operating System Shells|Bash Unix Shell Technology | Configuration, Release, Version Control|Ansible Technology | Container Technologies|Cluster Management and Deployment Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | CJE / CI Associate / AWS Certified DevOps Engineer - Professional Delivery Skills : 1. Candidate shall have at least 4-5 years of experience working with DevOps tools and running CI/CD pipelines on Cloud or on-prem environments. 2. Excellent understanding of Continuous Integration/Continuous Delivery (CICD) 3. Experience with AWS services such as AMI, IAM, CodeCommit, CodeDeploy, Certificate Manager, Parameter-Store etc. 4. Responsible for the setup, maintenance and ongoing development of continuous build and integration of Infrastructure 5. Experience with writing Ansible Infrastructure-as-a-Code playbooks and deploying large-scale infrastructure. 6. Experience with DevOps tools stack such as Jenkins, GIT, Maven and SonarQube 7. Strong hands-on experience with AWS platform services, along with provisioning and orchestration with CloudFormation/Terraform 8. Strong experience with writing scripts using any one of the scripting languages (Shell script/Powershell/Perl/Python) 9. Strong knowledge of Linux and Windows OS internals, Web Server, SSL certification, HTTP, TCP, SFTP 10. Engineer and automate platform solutions to meet and exceed expectations of customers 11. Handle escalations from L2 team members and provide necessary support 12. Proactively evolve and apply DevSecOps methodologies, standards and leading practices 13. Ensure re-use through consumption and expansion of shared platform technology assets 14. Using critical thinking, consider the art of the possible, compare various options based on feasibility and impact, propose measurable plans and roadmaps that balance tactical and strategic needs 15. Apply modern development standards/principles, global product-specific guidelines, security standards, usability design standards, as appropriate. 16. Ensure quality through use of manual and automated controls 17. Provide training and support for platform/product operations

1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA

Required Skills Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - Technology : Have Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and hardware Raid, Clear network fundamentals and topology - Business Development-Understand New Business cases and client needs, Understand and Develop new structure of Organization and effective Solutions, Demonstrate delivery methodology to Prospective clients, Costing and Pricing for new Business cases - Strategy and Synergy - Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas, Identify and Define new delivery methodology, Identify and Define skills and capabilities of new managers, and identify needs for development, Identify different thresholds for achievements.

Microland Limited is looking for Senior SME - Unix & Linux (UL1) to join our dynamic team and embark on a rewarding career journey. Provide subject matter expertise in a specific area. Conduct research and analysis to support project development. Collaborate with cross-functional teams to provide expert guidance. Develop and deliver training and educational materials. Stay updated with advancements in the subject area. Prepare and present reports on subject matter activities and findings. Provide recommendations for improving processes and strategies.

1. Technology: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology 2. Business Development: - Understand and New Business cases and client needs - Understand and Develop new structure of Organization and effective Solution - Demonstrate delivery methodology to Prospective clients - Costing and Pricing for new Business cases 3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas - Identify and Define new delivery methodology - Identify and Define skills and capabilities of new managers, and identify needs for development - Identify different thresholds for achievements.

Required Skills Technology | Meraki SDLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Viptella SDWAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - VNX300 / RCPE Professional-Level Certification in WAN Optimization / NSE4 / CCNP Data Center / CCNP Enterprise / CCNP / ECMS2 / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Software System Development | Frontend ProgrammingTechnology | Software System Development | Backend Programming Education Qualification : Engineer - B.E / B.Tech / MCA Details:This position requires an understanding and desire to advance the programming, configuration, and lifecycle management of manufacturing process controls, automation, and field instrumentation technologies. Job Responsibilities include:1. Develop and deploy process control applications utilizing Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), Human Machine Interfaces (HMI), and Supervisory Control and Data Acquisition systems (SCADA).2. Support of capital projects. Responsible for the application of automation engineering principles in the design, specification, construction, startup, and validation of process equipment and systems for capital projects of varying scope and complexity.3. Familiarity with industry standards for batch control systems, software development life cycle methodologies, 21 CFR Part 11, and GAMP.4. Development of requirements, specifications, engineering documents, SOP, and operating standards.5. Ownership and administration of process control automation in a regulated manufacturing setting. Engage in, and execute managed process change requests per established SOP and processes.6. Gather data and participate in technical root cause analysis, incident investigations, and troubleshooting on process control issues related to electrical, instrumentation, and control systems.7. Design and testing of newly installed and currently installed automation-based process equipment. Support new product introductions or new technology introductions by performing engineering assessments, implementing automation system configuration changes, and supporting engineering runs.8. Apply standard process control methods and approaches to problem solving.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - Technology : Have Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and hardware Raid, Clear network fundamentals and topology - Business Development-Understand New Business cases and client needs, Understand and Develop new structure of Organization and effective Solutions, Demonstrate delivery methodology to Prospective clients, Costing and Pricing for new Business cases - Strategy and Synergy - Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas, Identify and Define new delivery methodology, Identify and Define skills and capabilities of new managers, and identify needs for development, Identify different thresholds for achievements.

Required Skills Technology | ZscalerTechnology | Routing and SwitchingTechnology | Versa SDWANTechnology | WirelessTechnology | Cloud ComputingTechnology | CiscoTechnology | Meraki Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP | CCNP | ECMS2 | CCNA/ACMA | Versa Certified SD-WAN Associate (VNX100) | ZIA/ZPA - Admin | AZ-900/AWS solutions architect(associate) Defines infrastructure architecture standards that are in-line with customer, IT and industry best practices.Prepares and Present technical requirements and specificationsDrives the creation of the infrastructure architecture vision and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture.Automation Initiatives : Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives across teams. Focus on Effort reduction and error free delivery.Value Proposition: - Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with archietects.Provide technical leadership for complex data center, Campus and wide area network projects driving continuous improvement, the adaption of virtualization/automation, and a security approach.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process