Required Skills Behavioral | Aptitude | People skillsTechnology | Digital Skills | Presentations Software, Using ofBehavioral | Aptitude | Thinking / Cognitive Skills Education Qualification : Engineer - B.E / B.Tech / MCA Will be responsible for the day-to-day management and smooth operation of various digital projects, including site launches, online tools, web applications and advertising campaigns.This position requires be a tech-savvy professional with an in-depth understanding of how technology can help us achieve our business goals and Should be methodical and have excellent time management skills.1. Act as technical leadership on team for digital applications; attending standups, performing solution and code reviews, providing technical direction that meets our company needs2. Design high level project requirements that can then be broken down into lower-level requirements and implemented by a development team3. Review technical solutions to ensure they are sound, pragmatic, meet the needs of the business, meet throughput requirements, and fit into our holistic application ecosystem.4. Perform technical business analysis to solve problems and determine solutions with existing or new applications and data.5. Estimate proposed work (high level and detail) to inform roadmaps and project planning6. Manage development vendors for technical applications such as APIs7. Write software and build software solutions. You will read and own more software than you write, but will also directly participate in engineering.8. Perform testing from a technical lens, including database performance analysis, verifying API responses, etc. Document acceptance criteria for API changes.9. Maintain, tune and monitor cloud resources within Azure environment to ensure correct provisioning, from both a performance and cost standpoint.10. Support for all web and mobile applications, and associated infrastructure.11. Research technical solutions. Find tools to meet our needs, prototype, perform analysis, document recommendations.12. Most importantly, ensure systems are delivered with the guest and employee experience at top of mind.

Required Skills Technology | Cisco VoIP PABX Expert - Level 3 SupportTechnology | Five9 CCaaS Expert - Level 3 SupportTechnology | Fortinet VoIP Expert - Level 3 SupportTechnology | Amazon Connect Expert - Level 3 SupportTechnology | MS Teams VoIP PSTN PBX Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | VoIP Certifications / Avaya ACIS / NSE 6 FortiVoice / CCNP Collab / MS 720 / Genesys GVP Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Other Responsibilities: Work on resolution of complex or escalated issues from L2 engineer or network outages. Preparing RCA for major incidents and problem tickets. Secures network system by establishing and enforcing policies, defining, and monitoring access. Collaborating with network architects on network optimization.3. Triage: Generally, the L3 is the final level of escalation for all Network related issues. However, in the event of an un-resolved incident which is taking longer than expected, the L3 engineer is required to co-ordinate with the Network TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work is the respective TAC teams to resolve any product related issues or software bugs4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IPTechnology | Data Center Administration | NetworkingTechnology | Telecom OSS / BSS | Network MonitoringDomain | Telecom / Communications Equipments (Others/Not classified) | Network Interface DevicesTechnology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request)Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports.Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities.Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.

Required Skills Behavioral | Aptitude | Managerial SkillsFunctional | IT Operations Management | Financial ManagementFunctional | IT Operations Management | Business Relationship ManagementBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Technology:Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology2. Business Development:- Understand and New Business cases and client needs- Understand and Develop new structure of Organization and effective Solution- Demonstrate delivery methodology to Prospective clients- Costing and Pricing for new Business cases3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas- Identify and Define new delivery methodology- Identify and Define skills and capabilities of new managers, and identify needs for development- Identify different thresholds for achievements.

Required Skills Technology | VersaTechnology | WAN/LAN/SecurityTechnology | Cloud NetworkingTechnology | MerakiTechnology | CiscoTechnology | Palo altoTechnology | F5 Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCIE/NSE6/CMSS/VCDX | 301A/B | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals.Participating in solution design and executionCollaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network security requirements.Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards.Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards.Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance.Documenting the solution and providing training to other team members as needed.Developing and maintaining comprehensive documentation of the solutions and architecturesCollaborating with other IT teams to ensure that the solution integrates with existing systems.Interface with Vendors regarding evaluation, implementation, and support of deployed network gear.Work on resolution of complex or escalated issues or network outages.*Manage SOPs, Knowledge documents, KB articles.

Required Skills Behavioral | Aptitude | Managerial SkillsFunctional | ISO 20K Knowledge | Deployment Experience Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Quality Management Certifications | Lean Sigma Black Belt Certification 1) Understand the concepts of Six Sigma - execute project under the mentorship of a Black Belt2) Derive inference as per data analysis and provide suggestions for performance improvements3) Conceptualize and deliver adhoc report requirement as per business needs4) Recommend and drive automation opportunities for reporting5) Able to mobilize team for small level changes in terms of policies, process, goals etc6) Prepares team members for higher roles by training, mentoring and coaching.7) Leads by example - Influences and empowers team members8) Collaborates with all stakeholders to influence peers/ other teams, customers in an effective manner9) Delivers information effectively through email, analytical reports, and decision documents10) Communicate assertively, establishes priorities that address the details and timelines needed to achieve the intended results;11) Is flexible and utilizes resources. communicates clearly on what has gone well and what can be better12) Demonstrates customer focus both internal and external, has sound understanding of the customer s business and can communicate suggestions to the customer13) Understands business impact of process to customer and responds to customers needs effectively14) Effectively manages customer challenges and manages project plans to ensure the timely delivery of outcome15) Shows persistence in overcoming obstacles; Sets daily, weekly, monthly, quarterly and annual goals, creating specific plans to meet them16) Evaluates positive and negative alternatives within time and resource constraints;17) Manages team dynamics to enable them achieve the workgroup s goals and assists team members in activities when necessary and recognizes their achievements19) Six Sigma Metrics Management Behavioural Skills: Change Leadership People Leadership Communication Planning; Organizing Customer Business orientation Result orientation; accountability Team working

Required Skills Technology | Database|Knowledge of High Availability (HA) and Disaster Recovery (DR) optionsTechnology | Database Administration, General|Database SupportTechnology | Database|Full life cycle support of clients databaseTechnology | Database Administration, General|Implementing Database Builds/Deployments Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Cloud Associate Certification, MSSQL Certification Delivery Skills :1. Technology Management: Responsible for overall Database technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching3. Triage: Generally the L3 is the final level of escalation for all Database related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs4. Process Compliance:- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),- Ensure tickets are closed post user/customer communication,- Maintain inventory of Network equipments and links,- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Programming Languages | C#Programming Languages | Javascript (JS)Technology | API Development - REST, Web Services, MicroservicesTechnology | Frontend Developer Roles|HTML / CSS DeveloperTechnology | Software System Development | Unit Testing, Automated Unit Testing - Nunit, Xunit or any other frameworkTechnology | Programming Languages | AngularJSProgramming Languages | AngularProgramming Languages | ReactProgramming Languages | ReactJSTechnology | Programming Concepts|Design PatternsTechnology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills:- Deliver high quality, tested and secure code- Write well designed, testable, tight, efficient, high quality code base by using industry standard software development practices using object-oriented languages- Follow engineering best practices such as code refactoring, Unit testing and SOLID principles to deliver high quality code- Gather and refine specifications and requirements based on technical needs- An understanding of database schemas, relational data design theory, and must have workable knowledge on PL/SQL- Develop technical documents and handbooks to accurately represent application design and code- Excellent understanding of software design patterns and programming principles- Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail- Perform thorough analysis and generate root-cause-analysis for any production issue- Provide necessary fixes and test the fixes to ensure no defect leakage- Adherence to project processes and ensure SLA compliance

Required Skills Technology | (Operating) System Administration|Windows Server AdministrationTechnology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUSTechnology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Unix Administration Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Unix and Linux, AIX,troubleshooting, investigate to identify the possible issues, locate the device,service causing the issue. Record the findings and analysis in to the ticket2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3.Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME4.Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined)- Ensure tickets are closed post user/customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface DevicesTechnology | Networking Knowledge, Concepts | Network ServicesTechnology | Network Support | L3 SupportTechnology | Data Center Administration | NetworkingTechnology | Networking Knowledge, Concepts | Network Security Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Networking Certifications | CCNP | CCNP Security Hardware and Network:1. Troubleshoot reachability issues. Validate hardware errors by the use of Show commands and verifying.2. Communicate with vendors, OEM for replacements, upgrade of HW and application.3. Troubleshoot issues independently and guide the team members for resolution.4. Handle situations during incidents while communicating with the business. VPN:1. Configuring VPN tunnels and hashing algorithm understanding.2. Perform changes upon request, document and educate the team on the changes.3. Packet captures on VPN device and end user devices. Proxy:1. Install and setup proxy servers according to the customer`s requirement.2. Acquire knowledge on the entire environment, document and transfer the same through trainings.Firewall 1. Install and setup Firewall according to the customer environment (Customization).2. Optimization of the rule sets.3. Triage with different teams to implement new projects.4. Multitenant Architecture, application security architecture.Load Balancing1. Differentiate - Local Traffic Manager and Global Traffic Manager.2. Install and setup Load Balancing as per the customer`s requirements (Customization).3. Configure custom load balancing rules (Ex: I rules).4. Triage with the server teams to identify and isolate nodes. Technical Skills:1. Network components and devices2. VPN connection security3. Proxy4. Firewalls5. Network load balancing Behavioral Skills:1. Email Communication, presentation and public speaking2. Strategic thinking, transactions processing and planning3. Analytical thinking and scientific temperament4. Interpersonal skills and nurturing relationships5. Customer Service orientation and business appreciation

Required Skills Technology | Mobile Device Management (MDM) Tools | Intune and SCCM Build Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services Details:Will be responsible to maintain the technology and processes to automate the deployment of operating system images and application packages. The Operations and Endpoint Management Professional will be responsible for maintaining the infrastructure, processes and standards used for centralized desktop management, and to assist with routine server, storage, and related operational tasks when necessary. 1. Maintaining and operating centralized enterprise configuration management services.2. Performing system administration for enterprise desktop and application management suites, including configuration, version maintenance, security, and access delegation.3. Creating and maintaining operating system images and their deployment processes.4. Creating and maintaining application deployment packages and processes.5. Ensuring application packages and operating system images are kept up to date.6. Identifying and discussing where improvements to image and package deployment processes can be made.7. Working with customers to understand their needs for application and operating system package, deployment, and management; designing, proposing, and delivering solutions that meet the customer s needs.8. Ensuring operating systems and applications work as expected through testing, troubleshooting, and problem tracking and documentation.9. Writing technical documentation on the processes used to deploy operating systems and applications.

Required Skills Behavioral | Aptitude | Leadership Skills Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - AD-Good Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies and resolving any issues w.r.t to Group policies Win 7/8- Excellent working knowledge of Windows 7 transition planning, Good Working knowledge on Win 7 deployment and Image Engineering.- Knowledge on MDT 2010 framework deployment Image and SOE creation.- Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) and or 3rd party encryptions as per customer requirement, Direct Access etc.- Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero-touch deployment (leveraging desktop management tools like SCCM), Lite touch /Manual deployment, and Bare-metal deployment.- Direct access and Branch Cache-Good working knowledge of Design and Deployment of Direct Access and Branch Cache- Desktop Virtualization and MDOP- Excellent working knowledge of Microsoft VDI framework.- Good Working knowledge of Microsoft Desktop Optimization (MDOP) technologies- App-V -Application Virtualization technologies (apps sequencing and virtualization)- MED-V -O/S virtualization and provisioning- AGPM - Group Policy management for greater control- DaRT - Troubleshooting and repairing system failures- MBAM - Manage/Recover BitLocker protection keys and compliance monitoring.- Assessment tools excellent working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework.- Good working knowledge on MAP-based assessment and validation.

Required Skills Technology | ITSM ToolTechnology | IT Service Management | Recording and Responding to IncidentsIncident Management and TriagingTechnology | Programing Basic, Programming concepts (Java, .NET)Technology | Database Query Tools / Languages | PL/SQLDatabase Query Tools / Languages | Transact-SQLTechnology | PowerShell ScriptingTechnology | Cloud Services Basics - Azure, AWSTechnology | Application Monitoring and Tools Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1. Supervise all alerts related to application, Database, and system components and provide services proactively.- Triage Incident and service requests to concern team.- Perform root cause assessment and debug all issues on server domain, and availability of applications.- Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance.- Coordinate with teams and resolve all complex application and system issues.- Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements- Track and report service health metrics, SLA and OLA- Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail2. Automation Initiatives:- Identify Automation opportunities by critically looking at Manual and Repetative Activites.- Propose, Manage and Drive implementation of automation initiatives across teams.- Focus on Effort reduction, ticket reduction and error free delivery.3. People Management- Identify team skill gap and help them fill those gaps on the project.- Support team to resolve service impediments ensure team is compliant on project and organizantion process and meet the compliance objective.- Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution.- Manage Team performance evalution and feedback4. Create Shift left stratgey and Plan- Identify Upskilling needs for shift left and create a training plan.- Ensure to have team train on required skills and technology for shift left.- Set quartely target for shift left and work with customer and stake holders to implement the same

Required Skills Technology | Software System Development | Creating the System Design / ArchitectureTechnology | Software System Development | Frontend Programming Education Qualification : Engineer - B.E / B.Tech / MCA 1. Experience in ASP.Net, C#, WCF, Object Oriented Design Concepts, Oracle PL/SQL, Web Services, ASMX, ADO.Net, XML/SOAP, IDE: Visual Studio 2010/2012, MVC and Bootstrap2. Min. 10+ yrs. of development experience involving the technologies: ASP.Net, C#, WCF, Object Oriented Design Concepts,PL/SQL, web services, ASMX, ADO.Net, XML/SOAP, IDE: Visual Studio, MVC and bootstrap3. Experience of User Interface Design Patterns is highly preferred4. Min 4 yrs. of experience in leading a software development team in a high-volume and complex integrated web-enabled environment5. Ability to elicit requirements and logically decompose them into assignable work packages6. Experience of participating in and contributing to Joint Application Design sessions7. Ability to direct, monitor and manage multiple project tasks and related staff assignments8. Ability to manage implementation of key components by distributed teams9. Experience in development of composite services spanning multiple sub-applications and implementation of reusable services using SOA10. Experience in design decisions such as front-loading pieces of functionality that end-users could review and provide feedback to (e.g. - interface, data displays, reports)11. Experience of visual modeling techniques12. Should be familiar with Agile development methodologies13. Strong knowledge of software implementation best practices14. Strong experience designing and working with n-tier architectures (UI, Business Logic Layer, Data Access Layer) along with experience of service-oriented architectures (SOA)15. Ability to design and optimize MS SQL Server 2008 stored procedures.16. Experience with JQuery or similar technologies.17. Experience consuming Web Services18. Experience in an Agile development environment19. Excellent understanding of Web standards and the semantic Web, table less Web development best practices20. Exposure of mobile development - iOS or Android

Required Skills Technology | HP ArubaTechnology | Wireless FundamentalsTechnology | Wless SurveyTechnology | CiscoTechnology | FortinetTechnology | Meraki Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | ECMS2 | NSE4 | CCNP(300-425 ENWLSD)/ACMP Define the job roles across team and the skills that employees need to do these jobs.Assess recruits and employees competencies to determine how well their skills and knowledge match their job requirementsCreate development plans to close the skill gapsMonitor, measure, and repeat to achieve your individual, team goals.Research and define three to five year roadmap and strategy related to various aspects of the Infrastructure network.Responsible for planning execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.

Required Skills Technology | Cisco R and S Network Design SME - Level 4 SupportTechnology | Juniper R and S Expert - Level 3 SupportTechnology | DNS, DHCP,IPAM Design SME - Level 4 SupportTechnology | Nexus DCN Switch Expert - Level 3 SupportTechnology | VMWARE NSX-T Expert - Level 3 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Expert Level Certification - CCIE Enterprise Infrastructure / CCIE Service Provider / CCIE Data Center / CCIE Data Center / ACSX / JNCIP-ENT / VM Certified Advanced Professional / ACSX Delivery Skills:1. Technology Management:Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution:Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage:Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).- Ensure tickets are closed post user/customer communication.- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.5. Value Proposition:Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation uninstallation. d. Understanding of domain setup ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Required Skills Behavioral | Aptitude | CommunicationTechnology | Hardware and Networking | Installation, configuration, maintainance and repairTechnology | Audio, Video support | Installation and configurationTechnology | Windows and MAC Support | OS administrationTechnology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries.3) To support daily technical support activities for computers all other end point devices4) Update the support ticket with the progress5) To set up and test desktop computer peripherals6) To perform the system changes adhered to organizational policies7) Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance8) Maintain technical documentation in association with other functional departments9) Technical Skillsa. Hardware and Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot isolating hardware issuesb. Ability to provide physical support for mounting of DC HW, basic connectivity establishmentc. Ability to Install remote tools like Putty to establish connectivity between two devicesd. Ability to replace allowed HW components (such as HDD, memory)e. Ability to work with various assessment tools to identify the different hardware models availablef. Ability to test the compatibility of Image with the various hardware models available, where neededg. Windows Operating Systemh. Exchange and Mobility Clientsi. Printer managementj. Backup and Recoveryk. Audio, Video supportl. End Point Securitym. Vendor co-ordinationn. Asset managemento. Incident managementp. Patch managementq. MAC OS Supportr. Basic Linux knowledge is an added advantages. VIP User Support:

Required Skills Technology | (Operating) System Administration|Windows Server AdministrationTechnology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUSTechnology | Operating System | Knowledge on performance management for OSEducation Qualification : Engineering Diploma or Any GraduateCertification Mandatory / Desirable : Technology | Unix AdministrationDelivery Skills:1. Proactive monitoring and investigation of logs: Initiate Unix and Linux, AIX, troubleshooting, investigate to identify the possible issues, locate the device,service causing the issue. Record the findings and analysis in to the ticket2. Good Understanding of Linux Basic concepts like - File Systems and partitioning, Package, User and access Management, shells, OS installations, resource management, cron jobs etc 3. Patch Management OS level troubleshooting 4. Familiar with Linux Server Administration Commands. (User Management, Access permissions etc.) 5. Working Experience of Linux flavors - Red Hat versions - 6/7, Suse Linux versions -11/12, CentOS versions - 6/7 6. Good knowledge of shell/python scripting 7. Knowledge on managing installation and upgrade of Linux packages. 8. Dealing with configuration files on Linux. Eg. APACHE etc. 9. Familiar with Linux Server Administration Commands. (User Management, Access permissions etc.) 10.Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined)

Required Skills Technology | Software System Development | Frontend ProgrammingTechnology | Software System Development | Backend Programming Education Qualification : Engineer - B.E / B.Tech / MCA Details:This position requires an understanding and desire to advance the programming, configuration, and lifecycle management of manufacturing process controls, automation, and field instrumentation technologies. Job Responsibilities include:1. Develop and deploy process control applications utilizing Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), Human Machine Interfaces (HMI), and Supervisory Control and Data Acquisition systems (SCADA).2. Support of capital projects. Responsible for the application of automation engineering principles in the design, specification, construction, startup, and validation of process equipment and systems for capital projects of varying scope and complexity.3. Familiarity with industry standards for batch control systems, software development life cycle methodologies, 21 CFR Part 11, and GAMP.4. Development of requirements, specifications, engineering documents, SOP, and operating standards.5. Ownership and administration of process control automation in a regulated manufacturing setting. Engage in, and execute managed process change requests per established SOP and processes.6. Gather data and participate in technical root cause analysis, incident investigations, and troubleshooting on process control issues related to electrical, instrumentation, and control systems.7. Design and testing of newly installed and currently installed automation-based process equipment. Support new product introductions or new technology introductions by performing engineering assessments, implementing automation system configuration changes, and supporting engineering runs.8. Apply standard process control methods and approaches to problem solving.

Required Skills Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL)Behavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following.- Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager- Client communications- Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation uninstallation. d. Understanding of domain setup ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details:1. Handle incoming calls, emails and chat from the user may require working on rotational shift2. Ability to comprehend end users from International locations over the phone3. Recording, classifying and prioritizing tickets4. Providing initial support and troubleshooting based on Knowledge Base articles5. Taking a remote of an end usersmachine if required while troubleshooting6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support7. Monitoring the status and documenting the progress towards resolution of all open tickets8. Keeping affected users informed about the progress.9. Resolution confirmation and closure of tickets within the SLA Technical Skills:1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 112. Understanding of desktop applications, installation and uninstallation3. Ability to support users in business applications based on SOPs5. Troubleshooting Desktop/Application remotely6. Ability to carry out Disk management, Disk Encryption, Wireless configuration7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery:1. Technical understanding of native backup management tools and different types of backups.2. Ability to provide SOP based support for configuring and troubleshooting backup related issues3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | Software System Development | Frontend ProgrammingTechnology | Software System Development | Backend Programming Education Qualification : Engineer - B.E / B.Tech / MCA Details:This position requires an understanding and desire to advance the programming, configuration, and lifecycle management of manufacturing process controls, automation, and field instrumentation technologies. Job Responsibilities include:1. Develop and deploy process control applications utilizing Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), Human Machine Interfaces (HMI), and Supervisory Control and Data Acquisition systems (SCADA).2. Support of capital projects. Responsible for the application of automation engineering principles in the design, specification, construction, startup, and validation of process equipment and systems for capital projects of varying scope and complexity.3. Familiarity with industry standards for batch control systems, software development life cycle methodologies, 21 CFR Part 11, and GAMP.4. Development of requirements, specifications, engineering documents, SOP, and operating standards.5. Ownership and administration of process control automation in a regulated manufacturing setting. Engage in, and execute managed process change requests per established SOP and processes.6. Gather data and participate in technical root cause analysis, incident investigations, and troubleshooting on process control issues related to electrical, instrumentation, and control systems.7. Design and testing of newly installed and currently installed automation-based process equipment. Support new product introductions or new technology introductions by performing engineering assessments, implementing automation system configuration changes, and supporting engineering runs.8. Apply standard process control methods and approaches to problem solving.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Job Description: Procurement Manager US Market (Night Shift)Position Title: Procurement Lead US MarketLocation: [Office Location] (Work From Office)Shift Timing: 7:30 PM - 4:30 AM (US Time Zone)Department: ProcurementEmployment Type: Full-timeAbout the Role:We are looking for a dynamic and results-oriented Procurement Lead to lead and oversee procurement operations for our US market, managing end-to-end procurement functions, including sourcing, negotiating, supplier relationship management, and inventory control. This is a night-shift position (7:30 PM - 4:30 AM US Time), requiring a proactive leader who can drive strategic and tactical initiatives within our global supply chain framework, leveraging Coupa for procurement automation and data analysis.Key Responsibilities:Procurement Strategy and Execution:Develop and implement procurement strategies tailored to the US market, aligned with business objectives.Oversee the end-to-end procurement process for goods and services, ensuring compliance with budget, quality, and timeline requirements.Utilize Coupa to manage procurement workflows, ensuring efficient purchase requisition, purchase order creation, and invoicing.Collaborate with cross-functional teams (e.g., operations, finance, and logistics) to ensure timely and efficient procurement execution.Supplier Relationship Management:Establish and maintain strong relationships with key suppliers and vendors in the US market.Negotiate contracts, pricing, and terms to maximize cost savings while maintaining high-quality standards.Monitor supplier performance using Coupa analytics and reports, resolving any issues promptly and driving continuous improvement initiatives.Inventory Management:Collaborate with the inventory management team to ensure optimal stock levels and minimize excess or obsolete inventory.Track order fulfillment and ensure timely delivery to meet market demand using Coupa’s supplier and order management tools.Cost Optimization:Identify opportunities for cost savings and operational efficiencies across procurement processes.Utilize Coupa to analyze spend data, supplier performance, and market trends to propose improvements to sourcing strategies.Monitor procurement trends and market conditions, proposing changes to sourcing strategies as necessary.Data and Reporting:Maintain accurate procurement records in Coupa and manage supplier data in the procurement system.Prepare regular reports on procurement activities, cost savings, supplier performance, and inventory status for senior management using Coupa’s data visualization and reporting tools.Compliance and Risk Management:Ensure compliance with corporate policies, industry standards, and regulatory requirements.Identify and mitigate potential risks in the supply chain, working proactively with stakeholders to resolve issues.Leverage Coupa to monitor compliance with negotiated contracts and purchase agreements.Team Leadership:Manage and mentor a team of procurement specialists, providing coaching and guidance to ensure high levels of performance.Promote a culture of collaboration, transparency, and accountability within the procurement team, with a focus on utilizing Coupa to streamline operations and enhance team performance.Key Qualifications:Education: Bachelor's degree in Supply Chain Management, Business Administration, or a related field (MBA or professional certifications in procurement preferred).Experience:Minimum 5 years of experience in procurement management, with at least 2 years in a leadership role.Experience managing procurement for the US market or global supply chains.Proven track record of successful supplier negotiations and cost-saving initiatives.Experience working with Coupa or similar procurement automation tools.Skills:Strong knowledge of procurement processes, sourcing strategies, and vendor management.Advanced proficiency with Coupa, including its procurement, invoicing, and reporting functionalities.Excellent negotiation, communication, and interpersonal skills.Strong analytical skills and proficiency in procurement software and ERP systems (e.g., SAP, Oracle).Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.Proficient in data analysis and reporting tools (Excel, Power BI, etc.).Detail-oriented, with strong problem-solving abilities.Additional Requirements:Shift: This position requires working from 7:30 PM to 4:30 AM (US Time Zone), so candidates should be comfortable with working during night hours.Work Environment: The role is based in-office, and candidates must be able to work effectively in a collaborative team environment.Why Join Us?Competitive salary and benefits package.Opportunities for career growth and professional development.A dynamic, inclusive, and collaborative work environment.Work with cutting-edge technology and a diverse team across global markets.If you are a proactive and results-driven procurement professional with expertise in Coupa and a passion for optimizing supply chain operations, we invite you to apply!

Required Skills Technology | Cisco R and S Network Administrator - Level 2 SupportTechnology | Nexus Switch Administrator - Level 2 SupportTechnology | ASA Firewall Administrator - Level 2 SupportTechnology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills:1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Cisco R and S Network Administrator - Level 2 SupportTechnology | Cisco ASA Administrator - Level 2 SupportTechnology | Palo Alto Administrator - Level 2 SupportTechnology | Firepower Administrator - Level 2 SupportTechnology | Pulse VPN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Functional | Training and Development Activities | Facilitating Employee participation in ProgramsFunctional | LMS | Online Learning And TrainingFunctional | Training and Development Activities | Training co-ordination and managementFunctional | Training and Development Activities | Reporting and data management Education Qualification : MBA / PG Diploma Details:The learning and development professional is responsible for the training and professional development of an organization s employees. Their purpose is to make the most out of people s talents and help them develop to their full potential. At the same time, a Learning and Development professional keeps a strong focus not just on what the learner wants and needs, but also on the needs of the organization. 1. Analyze training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.2. Design and expand training and development programmes based on the needs of the organisation and the individual.3. Work in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants, and senior managers at board level.4. Consider the costs of planned programmes and keep within budgets.5. Plan and assess the return on investment of any training or development programme.6. Develop effective induction programmes for new staff, apprentices, and graduate trainees.7. Monitor and review the progress of trainees through questionnaires and discussions with managers.8. Devise individual learning plans and conduct appraisals.9. Produce training materials for in-house courses.10. Create and deliver a range of training using classroom, online and blended learning.11. Manage the delivery of training and development programmes.12. Ensure that statutory training requirements are met.13. Amend and revise programmes as necessary, to adapt to changes occurring in the work environment.14. keep up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses.15. Research new technologies and methodologies in workplace learning and present this research.

Required Skills Technology | HPN R and S Administrator - Level 2 SupportTechnology | Cisco R and S Network Administrator - Level 2 SupportTechnology | Nexus Switch Administrator - Level 2 SupportTechnology | Firepower Firewall Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills:1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Agile Software Testing | Agile executionTechnology | Software Testing | Functional TestingSoftware Testing | Manual TestingSoftware Testing | Integration TestingSoftware Testing | System TestingTechnology | Defect tracking and Reporting | Test management ToolsTechnology | Database SQL/No SqlTechnology | Aruba Clearpass Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1. Understand end-to-end Application/System design and business workflows.-System requirement specifications, analyzing requirements, seeking inputs for writing test case, test Plan, Understanding of functional non-functional requirements and applying accurate probing techniques (Focused group discussions and Interviews) wherever appropriate-Independently deriving the test cases from the requirements-Ensuring correctness and completeness of builds by using configuration Management tools and its features (check in, checkout, merge, build, work area, branch, version and release numbering etc.)-Assessing and diagnosing issues across the various testing environment-Defect tracking and reporting, Defect verification and sign-off-Independently undertaking both functional and non-functional testing2. Testing principles and methodologies, testing methods (Regression testing, Usability testing, Acceptance Testing, System testing etc.),Understanding on automation tools techniques, Continuous Integration Deployment processes.-Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail- Understand Agile testing methodologies and able to work on ALM tools like JIRA, TFS, AzureDevOps.

Required Skills Technology | ITSM ToolTechnology | IT Service Management | Recording and Responding to IncidentsIncident Management and TriagingTechnology | Programing Basic, Programming concepts (Java, .NET)Technology | Database Query Tools / Languages | PL/SQLDatabase Query Tools / Languages | Transact-SQLTechnology | PowerShell ScriptingTechnology | Cloud Services Basics - Azure, AWSTechnology | Application Monitoring and Tools Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1. Supervise all alerts related to application, Database, and system components and provide services proactively.- Triage Incident and service requests to concern team.- Perform root cause assessment and debug all issues on server domain, and availability of applications.- Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance.- Coordinate with teams and resolve all complex application and system issues.- Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements- Track and report service health metrics, SLA and OLA- Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail2. Automation Initiatives:- Identify Automation opportunities by critically looking at Manual and Repetative Activites.- Propose, Manage and Drive implementation of automation initiatives across teams.- Focus on Effort reduction, ticket reduction and error free delivery.3. People Management- Identify team skill gap and help them fill those gaps on the project.- Support team to resolve service impediments ensure team is compliant on project and organizantion process and meet the compliance objective.- Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution.- Manage Team performance evalution and feedback4. Create Shift left stratgey and Plan- Identify Upskilling needs for shift left and create a training plan.- Ensure to have team train on required skills and technology for shift left.- Set quartely target for shift left and work with customer and stake holders to implement the same

Required Skills Technology | Sharepoint 2013 + and Sharepoint OnlineTechnology | Sharepoint Server ManagementTechnology | Power Platform | Power AppsPower Platform | Power AutomateTechnology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.)Technology | Power Shell PnP - Sharepoint Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1.Installing the SharePoint platform, integrating applications, and creating libraries.Adding users, controlling access to document libraries, and setting permissions.Performing maintenance of the SharePoint platform, servers, and intranet.Troubleshooting and resolving SharePoint issues or malfunctions.Providing SharePoint support and end-user training.Performing data retrieval and backup procedures to prevent data loss.Ensuring sufficient storage space by performing clean-ups and archiving data.Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences.2.Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detailKnowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks.Extensive knowledge of Windows operating systems, as well as SQL Server, Power BI, PowerShell, and Office 365.3.Perform thorough analysis and generate root-cause-analysis for any production issue-Provide necessary fixes and test the fixes to ensure no defect leakage.-Adherence to project processes and ensure SLA compliance.

Required Skills Technology | Agile Software Testing | Agile executionTechnology | Software Testing | Functional TestingSoftware Testing | Manual TestingSoftware Testing | Integration TestingSoftware Testing | System TestingTechnology | Software Testing Activities | Creating Test StrategySoftware Testing Activities | Writing Test PlanTechnology | Defect tracking and Reporting | Test management ToolsTechnology | Database SQL/No Sql Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1. Understand end-to-end Application/System design and business workflows.-System requirement specifications, analyzing requirements, seeking inputs for writing test case, test Plan, Understanding of functional non-functional requirements and applying accurate probing techniques (Focused group discussions and Interviews) wherever appropriate-Independently deriving the test cases from the requirements-Ensuring correctness and completeness of builds by using configuration Management tools and its features (check in, checkout, merge, build, work area, branch, version and release numbering etc.)-Assessing and diagnosing issues across the various testing environment-Defect tracking and reporting, Defect verification and sign-off-Independently undertaking both functional and non-functional testing2. Testing principles and methodologies, testing methods (Regression testing, Usability testing, Acceptance Testing, System testing etc.),Understanding on automation tools techniques, Continuous Integration Deployment processes.-Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail- Understand Agile testing methodologies and able to work on ALM tools like JIRA, TFS, AzureDevOps

Required Skills Technology | Agile Software Testing | Agile executionTechnology | Software Testing | Functional TestingSoftware Testing | Manual TestingSoftware Testing | Integration TestingSoftware Testing | System TestingTechnology | Defect tracking and Reporting | Test management ToolsTechnology | Database SQL/No Sql Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills :1. Understand end-to-end Application/System design and business workflows.-System requirement specifications, analyzing requirements, seeking inputs for writing test case, test Plan, Understanding of functional non-functional requirements and applying accurate probing techniques (Focused group discussions and Interviews) wherever appropriate-Independently deriving the test cases from the requirements-Ensuring correctness and completeness of builds by using configuration Management tools and its features (check in, checkout, merge, build, work area, branch, version and release numbering etc.)-Assessing and diagnosing issues across the various testing environment-Defect tracking and reporting, Defect verification and sign-off-Independently undertaking both functional and non-functional testing2. Testing principles and methodologies, testing methods (Regression testing, Usability testing, Acceptance Testing, System testing etc.),Understanding on automation tools techniques, Continuous Integration Deployment processes.-Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail- Understand Agile testing methodologies and able to work on ALM tools like JIRA, TFS, AzureDevOps