3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Merchant Product Growth Analyst at GoKwik, you will play a crucial role in bridging the value communication gap between our product and merchants. Your primary focus will be on driving product love, enhancing feature adoption, and unlocking cross-sell/up-sell opportunities across ENT & SMB accounts. By collaborating closely with Sales, Merchant Success (MS), and Product teams, you will ensure that merchants fully realize the value of our offerings, leading to increased engagement, retention, and revenue growth. Your key responsibilities will include: - Developing frameworks and tools to effectively communicate product value propositions to merchants - Working with Sales and Merchant Success teams to enhance messaging and storytelling for different Ideal Customer Profiles (ICPs) - Conducting workshops, webinars, and training sessions for internal teams and merchants to enhance product understanding - Identifying adoption bottlenecks for new/existing features and designing interventions to drive adoption - Collaborating with the Product team to prioritize features based on merchant feedback and ROI impact - Developing merchant-focused onboarding and feature launch programs to maximize uptake - Partnering with Sales and MS teams to identify opportunities for ARR expansion - Designing campaigns and account growth strategies to promote complementary products and features - Defining and monitoring success metrics such as upsell conversion rate and account growth rate - Building a feedback loop to gather and analyze merchant pain points, product gaps, and opportunities - Converting insights into actionable strategies for Sales, Product, and Merchant Success teams - Creating merchant success stories and case studies to showcase product impact Join us at GoKwik, a rapidly growing e-commerce enablement company with a unique approach and zero immediate competition in India. Be a part of our team of Real Rockstars and contribute to our mission of democratizing the shopping experience and increasing GMV realization for e-commerce businesses.,

Posted 2 weeks ago

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E-Commerce Executive (Seller Onboarding) Hippo Innovations

0.0 - 2.0 years

4 - 6 Lacs

Gurugram

Remote

We are seeking a E-Commerce Executive (Seller Onboarding) to join our team. In this role, you will play a vital part in ensuring that sellers meet our platform standards and have a smooth onboarding experience. You will also be responsible for managing the day-to-day operations of our online-store and optimizing the user experience. Key Responsibilities: Review and approve seller applications, ensuring compliance with platform standards. Guide new sellers through the onboarding process, including account setup, KYC completion, and product catalog upload. Collaborate with cross-functional teams to ensure a seamless onboarding experience. Manage online store operations, including product listings, inventory management,and order processing. Work with the marketing team to drive traffic to our e-commerce platform. Continuously improve the user experience to enhance conversion rates and customer satisfaction. Additional skills: Should have strong communication skills, multi-tasking and time management skills. Good writing, analytical and problem-solving skills. Ability to communicate effectively & professionally Ability to work independently and as part of a team.

Posted 1 month ago

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