Mentor ( RCM )

Job Description

Job Title: Mentor – Authorization / Accounts Receivable (AR) Location: Ahmedabad (On-site) Shift: US Night Shift (Monday to Friday) Role Overview: We’re seeking a highly skilled and motivated Mentor to lead by example within our Authorization and AR team. This role is ideal for someone with strong technical grounding in US medical billing, excellent communication skills, and a passion for coaching and performance improvement. Key Responsibilities: Mentor, train, and support team members across Authorization and AR functions Monitor real-time productivity and address process gaps promptly Assist in resolving complex claims, prior authorizations, or denial cases Conduct audits, provide feedback, and drive performance improvements Collaborate with team leads and management on quality and turnaround metrics Ensure adherence to client SOPs and US healthcare regulations Be the first point of escalation for process-related challenges Eligibility : 2–4 years of hands-on experience in US Medical Billing (Authorizations and/or AR) Prior experience in a senior, SME, or mentoring role preferred Strong knowledge of insurance verification, claims workflow, and denial handling Proficient in at least one major EHR/EMR system (e.g., AdvancedMD, Athena, Kareo) Excellent written and verbal communication skills Proven leadership and conflict resolution abilities Comfortable working night shifts aligned to US timings Vanshika Desai HR Manager 9316427870 Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Evening shift Fixed shift Monday to Friday UK shift US shift Work Location: In person