2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

Job description As a Client relations coordinator at Dyneton, you will be responsible for supporting clients by assisting with product postings, guiding them through Alibaba.coms platform, and ensuring smooth training and renewal processes. You will play a key role in maintaining strong relationships with clients, resolving their inquiries, and ensuring they maximize the benefits of their Alibaba.com membership. Key Responsibilities: Product Posting Assistance: Guide clients in effectively listing their products on Alibaba.com, ensuring compliance with platform standards. Client Training: Conduct onboarding and training sessions to educate clients on platform usage, best practices, and strategies to optimize their visibility and sales. Membership Renewals: Proactively follow up with clients for subscription renewals, addressing concerns and offering solutions to ensure continued engagement. Customer Support: Respond to client inquiries via email, phone, and chat, providing timely and professional support. Issue Resolution: Troubleshoot and resolve any challenges clients face while using Alibaba.com, coordinating with internal teams when needed. Account Management: Maintain detailed records of client interactions, training progress, and renewal status. Feedback Collection: Gather client feedback to improve services and enhance customer satisfaction. Collaboration: Work closely with the sales and business development teams to ensure seamless client support. Job Type: Full-time Benefits: Cell phone reimbursement Schedule: Day shift Performance bonus Quarterly bonus Yearly bonus Language: Hindi (Required) English (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person,

Posted 3 weeks ago

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