Member Support Agent

Tide Software

0 - 2 years

2 - 4 Lacs

hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

administration french back office manager technology german customer service budgeting business banking recruitment spectrum

Work Mode

Work from Office

Job Type

Full Time

Job Description

Spot patterns, enabling you to quickly identify and highlight areas that can be improved
Juggle priorities to ensure that members get the best support experience
Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits
Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

WHAT WE ARE LOOKING FOR

The ideal candidate will have:

Excellent spoken and written French skills
Good spoken and written English skills
Proficiency in using industry tools such as Kustomer, GSuite, and Jira.
Confidence talking with our customers to help them get the most from their current account
A knack for finding novel ways to solve difficult problems
An eye for identifying recurring issues and the initiative to help create new workflows to solve them
Really strong organisational skills
Some experience working in customer service for the finance industry
Some experience working in startups

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