Member Customer Executive

Job Description

Job Description- Member Customer Executive Role: Managing end-to-end customer support of the assigned patients. Providing updates and reports to internal stakeholders about patient status, grievances, and outcomes. Key Responsibilities: Handle inbound and outbound calls to customers. Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Develop and maintain professional relationships with all customers and assist to handle all situations. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Provide excellent services and ensure customer satisfaction by solving customer queries real-time. Handle all queries in a polite, professional manner Escalate any issues to the Team Leader Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Desired Candidate Profile: Fresher /Graduate Minimum 6 months experience in customer service Excellent communication skills Approachable and empathetic Reporting to: Manager-Member Support Job Location: Turbhe Work Timings: Rotational week off and Rotational shift of 9 hours (One Weekly off)