Medical Counselor

Job Description

Key Responsibilities: Counsel patients on various eye treatments and procedures (e.g., LASIK, Cataract Surgery, Retina Treatment, etc.) Explain pre- and post-operative care instructions and address any questions or concerns. Coordinate with consultants and medical staff for appointment scheduling and procedure planning. Ensure patients are aware of available treatment packages, insurance options, and financial aspects. Follow up with patients post-consultation or surgery to check recovery and satisfaction. Maintain accurate and confidential records of counselling sessions and patient feedback. Assist in converting consultations into surgeries by providing reassurance and guidance. Handle walk-in queries and incoming calls for treatment information. Requirements: Bachelor’s degree in any discipline (preferably in healthcare, psychology, or social work). Prior experience in patient counselling or healthcare customer service is preferred. Excellent communication and interpersonal skills in English and local languages. Empathy, patience, and a compassionate approach towards patients. Basic computer skills (MS Office, EMR software usage). Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person