Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.
Key Responsibilities
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
- Baseline Assessment Support
- Automated Scan Execution: Initiate and monitor scheduled quarterly and ad-hoc compliance scans using the designated MBSS tool.
- Data Collection: Assist in gathering command outputs and system configurations for Unique Node Definitions across different vendors and OS versions.
- New Node Artifact Gathering: Collate security artifacts from project teams to support the MBSS validation process for new nodes entering production.
- First-Level Troubleshooting: Identify and report connectivity issues between the MBSS tool and network nodes to the tool administration team.
- Compliance Documentation & Reporting
- Report Generation: Extract automated compliance reports from the MBSS tool and format them for distribution to various Lines of Business (LOBs).
- Dashboard Maintenance: Update operational dashboards with the latest scan data to ensure real-time visibility for the MBSS Lead.
- Evidence Management: Maintain a centralized repository of OEM signoffs and hardening design templates for audit readiness.
- Remediation Administrative Support
- Closure Coordination: Send automated notifications and follow-up emails to Asset Custodians regarding open non-compliance issues.
- Status Tracking: Log the progress of vulnerability closures in the tracking system and flag overdue items to the L2 Engineer.
- Meeting Support: Assist in preparing technical slide decks and status updates for weekly operational governance meetings.
Key Skills And Experience
Required Skills & Experience
- Qualifications & Certifications
- Education: Bachelor's Degree (B.E. / B.Tech) in Computer Science, IT, or Electronics & Telecommunications.
- Preferred Certifications:
- CompTIA Security+ (Foundational security knowledge).
- CCNA (Basic networking and command collection).
- eJPT or GSEC (Entry-level security testing).
- Experience Level: 14 Years
- Technical Requirements
Category
Requirement
Hardening Controls & Tools
Knowledge of CIS Benchmarks, NIST, and hardening for various OS/OEM Products (especially Telecom & IT). Experience in creating baseline standards for diverse Telecom & IT OEMs (Nokia, Ericsson, Cisco, Juniper, etc.)Basic familiarity with automated scanning tools (e.g., Nessus, Qualys, or custom MBSS tools).
Foundational Security
Understanding of basic hardening concepts and the purpose of CIS Benchmarks/NIST standards.
Operating Systems
Basic command-line proficiency in
Linux/Unix, Windows & Telecom/IT Network elements
.
Networking
Understanding of basic network protocols (TCP/IP, SSH) and network node types.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
