Massive Hiring For International Voice Process

• Domain:

  Motor Insurance

• Experience:

  1 Year of International Voice Process Experience

• Shift Timings:

  Rotational Shifts with Rotational Offs

• Working Days:

  5 Days a Week (2 Days Off)

• Facilities:

  Both-side Cab Facility

• Rounds of Interview:

  HR Interview, SpeechX, Operations Round, VNA (Voice and Accent)

Job Summary

International Voice Process

Key Responsibilities

• Customer Support:

  Manage inbound and outbound calls related to motor insurance inquiries, providing customers with detailed information about their policies, claims, and related queries.

• Problem-Solving:

  Assist customers in resolving issues related to their motor insurance coverage, claims processing, and other concerns, ensuring timely and accurate resolutions.

• Policy Guidance:

  Explain various motor insurance products, their benefits, terms, and conditions, and help customers make informed decisions.

• Documentation & Record-Keeping:

  Accurately document customer interactions, policy updates, claims, and resolutions in the system while maintaining confidentiality.

• Quality Standards:

  Consistently meet quality standards for customer interaction, ensuring that customer satisfaction and first-call resolution metrics are achieved.

• Collaboration:

  Work collaboratively with internal teams to ensure smooth case handling and policy issuance. Engage in regular communication with supervisors to address complex issues.

• Adherence to SLAs:

  Ensure that all interactions comply with service-level agreements (SLAs), including response time, issue resolution, and customer follow-up.

Skills & Qualifications

• Educational Qualification:

  Minimum of Undergraduate or Graduate (any discipline).

• Experience:

  At least 1 year of experience in an International Voice Process (preferably in BPO or call center environment).

• Communication Skills:

  Excellent verbal and written communication skills in English. Should be able to handle international customers and maintain a professional tone.

• Technical Skills:

  Basic knowledge of computer systems and proficiency in MS Office. Ability to navigate multiple systems while on calls.

• Work Experience Criteria:

  No employment gap of more than 6 months in the last 2 years.

• Adaptability:

  Ability to work in rotational shifts and be flexible with changing schedules.

Package & Benefits

• Cab Facility:

  Both-side cab facility for your convenience.

• Leave:

  5 working days with 2 days off.

• Medical Benefits:

  Health insurance and other perks as per company policy.

Interview Process

1. HR Interview:

   Initial screening for eligibility and basic fitment.

2. SpeechX:

   Assessment of your communication skills (clarity, tone, fluency).

3. Operations Round:

   Testing your problem-solving skills and knowledge of the motor insurance process.

4. VNA (Voice & Accent):

   Evaluation of your accent, pronunciation, and ability to handle calls in an international setting.