Mariana Express Logistics

Role Overview: As a Customer Service Representative for Shipping at Marina Express Logistics in Vashi, Mumbai, you will play a crucial role in managing customer inquiries related to shipping. Your main focus will be on providing exceptional customer service, handling complaints effectively, and ensuring a positive customer experience. You will be responsible for ensuring customer satisfaction, maintaining excellent phone etiquette, and coordinating with the Shipping Line for DO / IGM. Key Responsibilities: - Manage customer inquiries related to shipping - Ensure customer satisfaction - Maintain excellent phone etiquette - Coordinate with Shipping Line for DO / IGM - Handle complaints and issues effectively - Provide exceptional customer service - Ensure a positive customer experience Qualifications Required: - Skills in Customer Support, Customer Service, and Customer Experience - Expertise in maintaining Customer Satisfaction and handling Customer Complaints - Proficient in Phone Etiquette and effective communication - Excellent problem-solving skills and ability to work under pressure - Experience in logistics or shipping industry is a plus - High School diploma or equivalent required; Bachelors degree preferred,