Company Description Maple Pets International Pvt. Ltd. is the exclusive importer of premium pet products from top global brands like Fluval, Hari, Catit, Nutrience, Zoe, and Exoterra by Hagen since 1955. Dedicated to enhancing pet care, Maple Pets offers high-quality pet toys, food, and accessories at the best prices for pet lovers. Role Description This is a full-time on-site role located in Indore for a Social Media Manager at Maple Pets International Pvt. Ltd. The Social Media Manager will be responsible for handling day-to-day social media marketing tasks, communication with followers, developing content strategies, optimizing social media presence, and writing engaging content. Qualifications Social Media Marketing and Communication skills Content Strategy and Social Media Optimization (SMO) skills Strong writing abilities Experience in managing social media platforms and engaging with followers Knowledge of pet care industry or passion for pets is a plus Bachelor's degree in Marketing, Communications, or related field
Company Description Maple Pets International Pvt. Ltd. is the exclusive importer of premium global brands such as Fluval, Hari, Catit, Nutrience, Zoe, and Exoterra, brought to you by Hagen, a trusted name since 1955. Renowned for offering high-quality pet products including toys, food, and accessories, Maple Pets is dedicated to enhancing care for pets of all kinds. As a trusted destination, the company is committed to delivering exceptional customer satisfaction to pet lovers. We specialize in providing premium products at competitive prices to elevate the well-being of pets globally. Role Description This is a full-time, on-site Caller position located in Indore. The Caller will engage with clients to provide product information, respond to inquiries, and address concerns effectively. Responsibilities also include maintaining client communication, following up on leads, and ensuring high levels of customer satisfaction. The Caller will be expected to contribute to the development and execution of outreach strategies designed to improve customer engagement and grow the customer base. Qualifications Strong communication and interpersonal skills to effectively engage with customers and stakeholders Proficient in customer service, telephone etiquette, and issue resolution Ability to manage time efficiently and prioritize tasks to meet deadlines Problem-solving abilities and critical thinking for addressing customer inquiries and concerns Familiarity with CRM systems or call management tools is an added advantage Confidence in navigating customer engagement strategies and collecting detailed information A high school diploma or equivalent; additional certification in customer service is beneficial