We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The Role: We have a mature Enterprise platform providing ITSM, project, programme and portfolio, workplace, data management and HR (queries and knowledge) delivered on an enterprise tool called ServiceNow enabling key services to our colleagues and partners with a growth vision . This role will be accountable for leading and driving the direction, roadmap and development of the ServiceNow Enterprise platform, including all new enhancements, upgrades, platform availability and performance and provision of MI and ensuring data security privacy. Key Work Level Accountabilities: For people and vendor managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders Accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Manages risks using expert judgment, know-how and experience Managing vendors (Servicenow Delivery Vendor) and licences to ensure compliance and MG receives the best value for the investment Manage the Platform Steerco Key Responsibilities for this role: Defining and managing the Servicenow Enterprise Platform road-map along with the Architect, and through consultation with the ServiceNow individual service owners and Change Community as part of the planning process. Running and owning the Servicenow Steerco Forum for review, assessment and costing of all Enhancements, Change Requests and (if required) Defects. Own the product backlog, prioritize features, and ensure timely delivery of high-quality solutions, ensuring that delivered solutions meet the specified requirements and align with best practices. Requirements Gathering: Work closely with the business (analysts) to gather and document detailed requirements. Clearly articulate user stories, acceptance criteria, and functional specifications for ServiceNow enhancements. Stakeholder Communication: Maintain open and transparent communication with stakeholders, providing regular updates on project and delivery progress, timelines, and addressing any concerns. Conduct regular demos to showcase new features and gather feedback. Plan and deliver the System upgrades ensuring a robust plan is in place and extensive testing is carried out through collaboration with QA teams to define and execute testing strategies. Continuous Improvement: Stay informed about ServiceNow platform updates, industry best practices, and emerging technologies. Identify opportunities for process improvements and efficiency gains. Management and oversight of the strict access controls implemented, including licence holders. User education of the processes (including User Guides / FAQ s and any other training material). Responsible for ensuring business benefit of the features are understood, measured and delivered Ability to positively promote the work of the system across the broader organisation To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in MG s operational risk. Working within the MG project and programme framework ensure that all planned works are scoped and appropriately funded, with funding and resource utilisation tracked Key Knowledge, Skills Experience: Essential: You will have extensive experience with Servicenow as an Enterprise platform lead or Product Owner You have experience with the end to end product management lifecycle including defining and realising a future roadmap (and managing commercial aspects) , across ServiceNow ITSM, project, programme and portfolio and HR. You are obsessed with attention to detail and making sure your solutions meet genuine internal customer problems You can lead through influence and champion the work that you deliver throughout the business You can set direction to a team but are also comfortable being challenged on this in a collaborative manner You have a track record of understanding the needs of users and the opportunities to meet these You have sufficient technical knowledge to understand and debate solutions and sizing of work Desirable: Whilst experience within our industry is not essential it helps to have a background in: Our target customers Life and pensions products, markets and competitors Asset management, markets and competitors Financial services regulatory frameworks MG products, systems and distribution methods We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. MG plc now have a new Finance and Actuarial Data Solution, known as FADS, responsible for the ingestion, transformation and output provision for the majority of Finance Data. These processes encompass a vast number of actuarial modelling and accounting ledger, reporting/MI and regulatory processes (Solvency II, IFRS17 etc). FADS is the main ETL system for these processes. As the Technical lead of the FADS Support Team, you will work within MG plc Corporate Functions IT. This team is responsible for delivering application support, development and management of the Microsoft Azure cloud application suite. The team will support the newly delivered applications and perform day 2 development activities, driving high quality, efficiently designed applications. They will also be responsible and act as key SMEs for any planned future growth of the use of the system. Accountabilities / Responsibilities Act as technical and data SME/Analyst of the process and systems, and work with business to ensure requirements (Run and Change) are understood by the service teams Experience in migrating on-premise data warehouses to data platforms on AZURE cloud Designing and implementing data engineering, ingestion and transformation functions using ADF, Databricks Good to have knowledge in Lakehouse/Datawarehouse implementation using modern data platform architecture Support data visualization development using Power BI Exposure across all the SDLC process, including testing and deployment Experience in relational and dimensional modelling, including big data technologies Experience in Azure DevOps - Build CI/CD pipelines for ADF, ADLS, Databricks, Azure SQL DB etc Experience of working in secured Azure environments using Azure KeyVaults, Service Principals, and Managed Identities Good to have knowledge on Apigee (Googles API Management) Ability to interact with Business for requirement gathering and query resolutions Working on off shore office based development teams, collaborating within a team environment and participating in typical project lifecycle activities such as requirement analysis, testing and release Adherence to organisations Risk Controls requirements Should have skills for Stakeholder management, process adherence, planning documentations UK Finance Accounting UK Finance Actuarial UK Corporate Functions technology Software Suppliers External Consultants Knowledge, Skills, Experience Educational Qualification Knowledge Skills: Azure Data Factory, Azure Data Lake Storage V2 Azure SQL Azure DataBricks Pyspark Azure DevOps Power BI Report Confidence excellent communication Experience: Overall 3-5 years of experience in Azure Data Engineering Educational Qualification: Graduate/Post-graduate. Preferably with specialisation in Computer Science, Statistics, Mathematics, Data Science, Engineering or related discipline Microsoft Azure certification (good to have) MG Behaviours relevant to all roles:

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. MG plc now have a new Finance and Actuarial Data Solution, known as FADS, responsible for the ingestion, transformation and output provision for the majority of Finance Data. These processes encompass a vast number of actuarial modelling and accounting ledger, reporting/MI and regulatory processes (Solvency II, IFRS17 etc). FADS is the main ETL system for these processes. As the Technical lead of the FADS Support Team, you will work within MG plc Corporate Functions IT. This team is responsible for delivering application support, development and management of the Microsoft Azure cloud application suite. The team will support the newly delivered applications and perform day 2 development activities, driving high quality, efficiently designed applications. They will also be responsible and act as key SMEs for any planned future growth of the use of the system. Act as technical and data SME/Analyst of the process and systems, and work with business to ensure requirements (Run and Change) are understood by the service teams Experience in migrating on-premise data warehouses to data platforms on AZURE cloud Designing and implementing data engineering, ingestion and transformation functions using ADF, Databricks Good to have knowledge in Lakehouse/Datawarehouse implementation using modern data platform architecture Support data visualization development using Power BI Exposure across all the SDLC process, including testing and deployment Experience in relational and dimensional modelling, including big data technologies Experience in Azure DevOps - Build CI/CD pipelines for ADF, ADLS, Databricks, Azure SQL DB etc Experience of working in secured Azure environments using Azure KeyVaults, Service Principals, and Managed Identities Good to have knowledge on Apigee (Googles API Management) Ability to interact with Business for requirement gathering and query resolutions Working on off shore office based development teams, collaborating within a team environment and participating in typical project lifecycle activities such as requirement analysis, testing and release Adherence to organisations Risk Controls requirements Should have skills for Stakeholder management, process adherence, planning documentations Key Stakeholder Management Internal UK Finance Accounting UK Finance Actuarial UK Corporate Functions technology External Software Suppliers External Consultants Knowledge, Skills, Experience Educational Qualification Knowledge Skills: Azure Data Factory, Azure Data Lake Storage V2 Azure SQL Azure DataBricks Pyspark Azure DevOps Power BI Report Confidence excellent communication Experience: Overall 3-5 years of experience in Azure Data Engineering Educational Qualification: Graduate/Post-graduate. Preferably with specialisation in Computer Science, Statistics, Mathematics, Data Science, Engineering or related discipline Microsoft Azure certification (good to have) MG Behaviours relevant to all roles: Inspire Others: support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change: be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results: focus on performance, set high standards and deliver with energy and determination Keep it simple: cut through complexity, keep the outcome in mind, keeping your approach simple and adapting your message to every audience We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The individual will be responsible for: Instruction settlement of Private Asset trades. Processing of all clean cash payments via MT103 MT202. Processing of MT210 instructions where required Set up of all related assets within systems and ongoing maintenance and amendment of data. Monitoring income, repayments, break costs, Lender of Record, Commitment fees, Consent / Waiver Fees, ad hoc payments and advising internal / external parties of the amounts due. Daily processing of rollovers, rate fixings, drawdowns and all aspects of the private assets, within departmental guidelines. Running of Client Reporting with set deadlines and frequency. Respond to internal and external queries in a timely manner. Reconciliation and reporting of internal systems to client, counterparty and TPA records. Maintenance of internal Alternative Asset Operations systems and assisting in the further development of said systems. Maintenance of internal Alternative Asset Operations systems and assisting in the further development of said systems. Working closely with the team and management, to provide on-going improvement of the daily functions. Assisting in the completion of Audit request, both internal and external. Updating of team procedures. To ensure all internal guidelines, processes and checks are undertaken and completed in an accurate and timely manner. Monitoring of credit documentation, compliance certs etc. Support for the Syndicated Loans Admin team, during increased volumes. Build relationships with internal teams, agents, counterparts and the Front Office. Adhering to company policies, values and beliefs. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. The First Line GRC function provides oversight of Technology, Third Party, Operational Resilience, Data and Privacy policies, standards, risks and controls (including validation). The function drives a better understanding of related risks and will support, advise and facilitate the Technology leadership and business risk team in actively managing risk by making decisions regarding the need for remedial actions and/or risk acceptances taking into account: The current risk profile and control environment; The relative scale of exposure and their likelihood of eventuating; and The cost and effort of remediating those exposures. The function also ensures each framework under Technology remains in-line with external requirements and proactively identify areas for improvements on the control environment, support client directors as part of client due diligence meetings and own the risk reporting internally and externally to MG. The Assistant Vice President - First Line GRC Risk Management role is accountable for leading and conducting good quality risk assessment and reporting, including delivery of risk and controls self-assessments for Technology, Data, Privacy, Operational Resilience Third Party Risk Management and acting as risk SME for change programmes. Accountable for delivery of risk assessment services, ensure associated procedures are developed, implemented and continually updated to ensure alignment with internal 2LoD requirements, industry best practices, evolving regulatory requirements and changing risk landscapes. Ensuring our stakeholders are integrated and work consistently across GRC and relevant MG plc risk framework, policies, processes and ways of working. Providing on-going oversight, governance reporting over the risk areas covered by First Line GRC. Supporting VP in managing and reporting requirements for relevant governance forums (i.e., IT Risk Forum, Operational Reviews, Service Book) and other stakeholders where relevant. This will include coordination of data gathering and ensuring the integrity of reported information. Working and supporting to mature the delivery and governance to allow MG to better manage risks associated with Technology, Data and Privacy. Build strong professional relationships with key stakeholders and senior leaders across Technology Pillars to capture appropriate risk metric data. Assess the impact of any new reporting requirements on the existing reporting commitments and that of those who need to input to additional requirements. Identify and deliver continuous improvement and quality standards for risk assessment. Engage with the 2nd Line of Defence Technology Risk team with a focus on maintaining an effective and coherent communication on Technology Risk management. Support and drive improvement opportunities for enhancing our risk culture and risk management strategy. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Key Accountabilities and Responsibilities *Key responsibilities: Wealth Operations, PFP, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some worktypes Key Interfaces Colleagues Process Leaders/Team Managers Business Managers Service Delivery Areas Call Handlers / Processors Customers/ Clients Financial Advisors Competence / Knowledge / Skills required Qualification Graduate Knowledge Basic knowledge of computers Skills Good verbal and written communication skills Ability to grasp processes and understand the implications of changes in processes Ability to understand customer requirements and apply knowledge & training to different servicing scenarios Eye for detail Team player Experience Fresher s eligible ; Preference would be given to individuals from an insurance background with approximately 1 years experience (Insurance Associate) with experience in handling written communication