Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Job Duties And Responsibilities Pre-opening Perform stress test to the equipment, systems and processes. To provide feedback on any issues and gaps arising from the tests. Support the team in move-in of the furniture, fittings and equipment. Attractions Operations Ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality. Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses. Ensure all attractions operate in accordance with safety regulations, quality standards and company policies Execute ideas to improve business growth, attractions enhancements, safety standards, guest experience and operational efficiency Perform ticketing and cash handling procedures Assist full -scale event logistics venue set up and post event teardown Monitor guest areas to identify and promptly clear used plates, cups, cutlery, and other dining items during event days. Facilitate planned party activities and games Plan and conduct interactive storytelling sessions Other relevant duties as assigned. Job Requirements Prior Customer Service/ Attractions’ experience will be an added advantage. Service driven, pleasant, courteous, and confident disposition. Excellent communication skills with good command of written and spoken English. Proficiency in other languages will be an added advantage. Good team player who can also work independently. Physical fitness to endure long hours of standing. Able to work on rotating shifts including weekends and public holidays
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Job Duties And Responsibilities As an Event Coordinator within Indoor Attractions, you will play a key role in supporting event operations to ensure a smooth and enjoyable experience for all attendees. This hands-on role involves assisting with event setup, execution, and teardown, while providing F&B service support during buffet and coffee break sessions when required. You will help maintain a clean and organized environment throughout the event. Event Operations Support Assist in setting up event spaces, including furniture arrangement, décor placement, and equipment preparation. Support live event execution by monitoring cleanliness, readiness, and guest needs. Participate in teardown and resetting of event areas after completion. F&B Service (As Needed) Clear and remove used plates, cutlery, and glassware from guest tables and buffet stations. Transport soiled items to designated back-of-house areas for washing/collection. Replenish service ware (e.g., clean cups, napkins, cutlery) at buffet or beverage stations when required. Guest Support Provide courteous assistance to guests throughout the event. Maintain cleanliness and hygiene in event and dining areas. Job Requirements Able to work on an event basis, including evenings, weekends, and public holidays. This role requires standing for extended hours and handling light lifting. Able to work in fast-paced environments and as part of a team. Attention to detail and strong organizational skills. Good communication and interpersonal abilities. Basic AV (Audio-Visual) knowledge is a plus. This is a support role in a dynamic event setting. You will work closely with the F&B operations and event support teams. Assignments and hours depend on the scale, type, and timing of events held across Indoor Attractions, including Green Canvas.
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Job Duties And Responsibilities Pre-opening Perform stress test to the equipment, systems and processes. To provide feedback on any issues and gaps arising from the tests. Conduct familiarisation and onboarding trainings for the part-time team members. Support the team in the coordination of the deliveries and move-in of the furniture, fittings and equipment. Attractions Operations Ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality. Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses. Ensure all attractions operate in accordance with safety regulations, quality standards and company policies Execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency Assist in the training of part-time team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment. Perform ticketing and cash handling procedures Assist full -scale event logistics venue set up and post event teardown Monitor guest areas to identify and promptly clear used plates, cups, cutlery, and other dining items during event days. Facilitate planned party activities and games Plan and conduct interactive storytelling sessions Other relevant duties as assigned Job Requirements Prior Customer Service/ Attractions’ experience will be an added advantage. Service driven, pleasant, courteous, and confident disposition. Excellent communication skills with good command of written and spoken English. Proficiency in other languages will be an added advantage. Good team player who can also work independently. Physical fitness to endure long hours of standing. Able to work on rotating shifts including weekends and public holidays.
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Job Duties And Responsibilities Pre-Opening Write, review and update Standard Operating Procedures (SOPs) and Risk Assessment (RA) to ensure they are clear, easy to follow and compliant with industry standards, regulations and internal policies. Work closely with procurement to purchase, coordinate the deliveries and move-in of the furniture, fittings and equipment. Create and lead test scenarios to stress test the equipment, systems and processes. To be able to identify and resolve gaps. Lead the hiring process including recruitment, interviews and selection of the team members. Conduct familiarisation and onboarding trainings for the team members. Attractions Operations Perform attractions wide and department duty coverage role, providing communications to other departments, including incidents management. Perform shift responsibilities and ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality. Manage ticketing and cash handling procedures. Ensure all attractions operate in accordance with safety regulations, quality standards and company policies Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses. Review, propose and execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency Recruit, train, and develop team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment. Responsible for team members management, including manpower planning/deployment and performance reviews to ensure high employee morale and productivity. Assist to generate reports and perform data analysis. Assist in wildlife management efforts. Manage assigned portfolio and projects. Other relevant duties as assigned. Job Requirements Diploma or Degree. At least 3 years of relevant experience, preferably with experience in leadership and project management. Attractions’ experience will be an added advantage. Service driven, pleasant, courteous, and confident disposition. Excellent communication skills with good command of written and spoken English. Excellent team player who can also work independently. Resourceful self-starter with a keen work attitude, good with time management and problem-solving. Proficient in Microsoft Office applications (Word, Excel and Powerpoint). Able to work on rotating shifts including weekends and public holidays.
This role is hired under Mandai X, the growth accelerator and venture building arm of Mandai Wildlife Group. We live in a world where the delicate balance with nature has been disrupted. Reversing this trend will require a global effort of unprecedented speed and scale. An impossible task alone. Which is why we challenge ourselves to reach 1 billion consumers, as potential for change can only happen when many come together. And this is where Mandai X can make a difference. Working to influence changes in attitudes, decisions and behaviours. Leveraging over 50 years of experience in inspiring people to value and protect nature as part of the Mandai Wildlife Group, our efforts will spark, catalyse and accelerate innovative ventures in completely new domains to drive growth and impact beyond boundaries. Eliminating the well-entrenched trade-offs faced between commercial, human and the planet’s wellbeing; and blending everything together so that these usual conflicts faced are aligned. We will redefine what a better life means; and unleash humanity’s collective power to make this change through impactful ventures that enable and empower individuals and companies with everyday choices that not only help them, but also make the world a better place at the same time. Welcome to Mandai X. Job Duties And Responsibilities Process and activation management Procurement and logistics support Initiate E2E procurement process till implementation of each launch. leads partner onboarding and vendor creation / registration process. Manages and ensure smooth delivery to and from warehouse including storage of merchandise for each partner launch. Recruit, manage and train part-timers on ground. Track expenses per partner location. Including invoicing and run post campaign reports. Optimization Workflow Assist in developing operations playbook and updating as per required and ensuring all collaterals and materials adhere to approved brand guides and visual style. Manage the setup and layout of the merchandise area by working with vendors to implement visual merchandising display guidelines, with the goal of maximizing purchase conversion. Project manage implementation till launch and be the main liaison with vendor and cross department on all aspects. This includes setting milestones, check-ins and ensuring achievement of every milestone. Set up Contentful for each partner location mission and update content whenever needed. Develop operations/retail brief for each on-ground implementation including: FAQs for each activation ii) User journey and operations guide for each activation Product development support Assist in testing all features of the product for each partner launch. Assist in collating feedback from surveys into actionable items (Observation guide). Reporting Setting up customer and partner satisfaction survey. Support reporting and have full view of analytics and experience metrics (CSAT and NPS) for overall product and experience. Support Reporting of total revenue and SDIC metrics. Maintain and update dashboard to report on product KPIs and OKRs. Job Requirements Degree in Business, Product Design, or a related field. Strong knowledge of events and product development processes. Excellent project management and organisational skills with the ability to handle multiple priorities. Strong interpersonal and negotiation skills to manage internal and external stakeholders. 5-8 years of experience in planning and executing events or activations, from concept to completion. Experience in startup, scale-ups, or early-stage ventures: Comfortable working with limited resources and incomplete information. Able to pivot quickly when plans change, while still driving progress. Resilient in fast-changing environments, balancing creative demands with practical execution. Experience balancing creative design ambitions with operational execution Knowledge of visual merchandising and creating engaging event/retail setups. Familiarity with project management tools (e.g., Trello, Asana, Monday.com) and milestone tracking. Comfort working with cross-fuctional teams (marketing, ops, product, creative) to deliver seamless events. Exposure to customer experience measurement, including CSAT, NPS, or similar feedback tools. Experience drafting event briefs, FAQs, and user journey guides for smooth execution. Familiarity with CMS tools (like Contentful) and basic data analytics or dashboarding.
This role is hired under Mandai X, the growth accelerator and venture building arm of Mandai Wildlife Group. We live in a world where the delicate balance with nature has been disrupted. Reversing this trend will require a global effort of unprecedented speed and scale. An impossible task alone. Which is why we challenge ourselves to reach 1 billion consumers, as potential for change can only happen when many come together. And this is where Mandai X can make a difference. Working to influence changes in attitudes, decisions and behaviours. Leveraging over 50 years of experience in inspiring people to value and protect nature as part of the Mandai Wildlife Group, our efforts will spark, catalyse and accelerate innovative ventures in completely new domains to drive growth and impact beyond boundaries. Eliminating the well-entrenched trade-offs faced between commercial, human and the planet’s wellbeing; and blending everything together so that these usual conflicts faced are aligned. We will redefine what a better life means; and unleash humanity’s collective power to make this change through impactful ventures that enable and empower individuals and companies with everyday choices that not only help them, but also make the world a better place at the same time. Welcome to Mandai X. About This Role We are seeking an experienced and dynamic Merchandising Manager to lead the development and execution of merchandise under the Ranger Buddies brand. This role will focus on product development, supplier management, and the creation of merchandise that resonates with children and families while supporting our mission of conservation and sustainability. The successful candidate will bring supply chain know-how, flexibility in problem-solving, and the ability to balance creative ambitions with manufacturing realities. Who You Are You are a builder at heart — someone who thrives when things aren’t perfectly defined. You’ve probably worked in an early-stage startup or small, fast-moving team where a product idea had to be turned into something real. Plans change, designs evolve, and yet you’ve learned how to make it happen without losing sight of quality or deadlines. You’re comfortable with chaos but bring order when it’s needed. When last-minute changes come in, you don’t panic — you assess, reconfigure, and find the best way forward. You understand supply chain realities, you can talk manufacturing with suppliers, and you know just enough about engineering to call out when something won’t work (or suggest how it could). You’re also a diplomat. In merchandising, everyone has an opinion — from designers to marketers to leadership to clients. You know that not every opinion can be acted on, and you have the judgment to pick the battles worth fighting while keeping relationships strong. If you’ve worked on licensed merchandise before, you know how to navigate brand/IP rules and manage the added complexity that comes with it. That’s a big plus. Job Duties And Responsibilities Merchandise Development & Product Innovation Drive the design-to-production process for Ranger Buddies merchandise, ensuring products are engaging, safe, and aligned with brand values. Translate creative ideas into manufacturable products, balancing innovation, feasibility, cost, and sustainability. Apply technical/engineering know-how to evaluate materials, construction, and production methods to ensure durability and quality. Supplier & Manufacturing Management Identify, assess, and negotiate with suppliers and manufacturers, ensuring alignment on quality, cost, and timelines. Build and maintain strong relationships with vendors globally to ensure agility in production. Manage production timelines, inventory, and quality control, making swift adjustments when last-minute changes occur. Stakeholder Collaboration & Diplomacy Collaborate with internal teams (design, marketing, sales) to bring merchandise concepts to life. Balance diverse perspectives, knowing when to accommodate and when to push back, ensuring product development stays on track. Serve as a mediator between creative ambitions and operational realities. Licensing & Brand Integrity Support licensed merchandise initiatives, ensuring compliance with brand/IP guidelines. Work with licensing partners to develop products that uphold Ranger Buddies’ educational and conservation mission. Financial & Commercial Oversight Manage merchandising budgets, cost structures, and supplier contracts. Ensure cost efficiency without compromising quality or brand standards. Partner with finance teams to track spend, margins, and overall merchandise profitability. Job Requirements Degree in Supply Chain, Business, Engineering, Product Design, or a related field. Strong knowledge of supply chain and product development processes. Familiarity with manufacturing methods, materials, and sustainability considerations. Excellent project management and organisational skills with the ability to handle multiple priorities. Strong interpersonal and negotiation skills to manage internal and external stakeholders. 5—7 years of experience in merchandising, supply chain, or product development, ideally in consumer products, retail, or children’s merchandise. Proven experience managing suppliers and manufacturers, with a strong track record of bringing products from concept to market. Experience in startups, scale-ups, or early-stage ventures: Comfortable working with limited resources and incomplete information. Able to pivot quickly when plans change, while still driving progress. Hands-on problem solver who is as comfortable in a supplier meeting as in a brainstorming session. Resilient in fast-changing environments, balancing creative demands with practical execution. Exposure to licensed merchandise development and compliance processes is a strong advantage. Experience balancing creative design ambitions with operational execution. Passion for children's products, edutainment, or sustainability is highly desirable. Global or cross-cultural experience in merchandising and supplier management is a plus.
This role is hired under Mandai X, the growth accelerator and venture building arm of Mandai Wildlife Group. We live in a world where the delicate balance with nature has been disrupted. Reversing this trend will require a global effort of unprecedented speed and scale. An impossible task alone. Which is why we challenge ourselves to reach 1 billion consumers, as potential for change can only happen when many come together. And this is where Mandai X can make a difference. Working to influence changes in attitudes, decisions and behaviours. Leveraging over 50 years of experience in inspiring people to value and protect nature as part of the Mandai Wildlife Group, our efforts will spark, catalyse and accelerate innovative ventures in completely new domains to drive growth and impact beyond boundaries. Eliminating the well-entrenched trade-offs faced between commercial, human and the planet's wellbeing; and blending everything together so that these usual conflicts faced are aligned. We will redefine what a better life means; and unleash humanity's collective power to make this change through impactful ventures that enable and empower individuals and companies with everyday choices that not only help them, but also make the world a better place at the same time. Welcome to Mandai X. About This Role We are seeking an experienced and dynamic Merchandising Manager to lead the development and execution of merchandise under the Ranger Buddies brand. This role will focus on product development, supplier management, and the creation of merchandise that resonates with children and families while supporting our mission of conservation and sustainability. The successful candidate will bring supply chain know-how, flexibility in problem-solving, and the ability to balance creative ambitions with manufacturing realities. Who You Are You are a builder at heart someone who thrives when things aren't perfectly defined. You've probably worked in an early-stage startup or small, fast-moving team where a product idea had to be turned into something real. Plans change, designs evolve, and yet you've learned how to make it happen without losing sight of quality or deadlines. You're comfortable with chaos but bring order when it's needed. When last-minute changes come in, you don't panic you assess, reconfigure, and find the best way forward. You understand supply chain realities, you can talk manufacturing with suppliers, and you know just enough about engineering to call out when something won't work (or suggest how it could). You're also a diplomat. In merchandising, everyone has an opinion from designers to marketers to leadership to clients. You know that not every opinion can be acted on, and you have the judgment to pick the battles worth fighting while keeping relationships strong. If you've worked on licensed merchandise before, you know how to navigate brand/IP rules and manage the added complexity that comes with it. That's a big plus. Job Duties And Responsibilities Merchandise Development & Product Innovation Drive the design-to-production process for Ranger Buddies merchandise, ensuring products are engaging, safe, and aligned with brand values. Translate creative ideas into manufacturable products, balancing innovation, feasibility, cost, and sustainability. Apply technical/engineering know-how to evaluate materials, construction, and production methods to ensure durability and quality. Supplier & Manufacturing Management Identify, assess, and negotiate with suppliers and manufacturers, ensuring alignment on quality, cost, and timelines. Build and maintain strong relationships with vendors globally to ensure agility in production. Manage production timelines, inventory, and quality control, making swift adjustments when last-minute changes occur. Stakeholder Collaboration & Diplomacy Collaborate with internal teams (design, marketing, sales) to bring merchandise concepts to life. Balance diverse perspectives, knowing when to accommodate and when to push back, ensuring product development stays on track. Serve as a mediator between creative ambitions and operational realities. Licensing & Brand Integrity Support licensed merchandise initiatives, ensuring compliance with brand/IP guidelines. Work with licensing partners to develop products that uphold Ranger Buddies educational and conservation mission. Financial & Commercial Oversight Manage merchandising budgets, cost structures, and supplier contracts. Ensure cost efficiency without compromising quality or brand standards. Partner with finance teams to track spend, margins, and overall merchandise profitability. Job Requirements Degree in Supply Chain, Business, Engineering, Product Design, or a related field. Strong knowledge of supply chain and product development processes. Familiarity with manufacturing methods, materials, and sustainability considerations. Excellent project management and organisational skills with the ability to handle multiple priorities. Strong interpersonal and negotiation skills to manage internal and external stakeholders. 57 years of experience in merchandising, supply chain, or product development, ideally in consumer products, retail, or children's merchandise. Proven experience managing suppliers and manufacturers, with a strong track record of bringing products from concept to market. Experience in startups, scale-ups, or early-stage ventures: Comfortable working with limited resources and incomplete information. Able to pivot quickly when plans change, while still driving progress. Hands-on problem solver who is as comfortable in a supplier meeting as in a brainstorming session. Resilient in fast-changing environments, balancing creative demands with practical execution. Exposure to licensed merchandise development and compliance processes is a strong advantage. Experience balancing creative design ambitions with operational execution. Passion for children's products, edutainment, or sustainability is highly desirable. Global or cross-cultural experience in merchandising and supplier management is a plus.