Job Description

Role Overview : Lead and manage a telecalling team to achieve sales targets, improve customer engagement, and drive revenue growth. Responsible for developing sales strategies, monitoring team performance, and maintaining high service quality standards. Key Responsibilities : Team Leadership : - Recruit, train, and mentor telecalling executives. - Set performance goals and monitor team achievements. - Conduct regular team meetings and provide constructive feedback. Sales Strategy and Execution : - Develop and implement telecalling sales campaigns to meet targets. - Track and analyze sales data to identify trends and opportunities. - Collaborate with marketing teams to optimize lead generation efforts. Customer Engagement : - Ensure excellent communication with customers to build trust and loyalty. - Address escalated customer concerns and resolve issues promptly. - Collect feedback to improve sales approaches and customer satisfaction. Performance Monitoring : - Create performance dashboards and submit reports on team KPIs. - Identify gaps in performance and implement corrective actions. - Maintain call quality standards through regular call reviews. Process Improvement : - Optimize telecalling scripts and workflows for better conversion rates. - Stay updated on industry trends and introduce innovative practices. - Ensure adherence to compliance and data protection regulations.