Manager, Systems Engrg Mgmt

Snow Planet

4 - 8 years

10 - 14 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

automation front end image processing mysql machine learning dns oracle troubleshooting monitoring system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage a team of Systems Administrators providing mentorship and guidance.
Act as an escalation point for any issues and form sustainable resolutions that meet the team s SLA s.

Manage team responsibilities regarding datacenter infrastructure and microservice clusters integrated with the ServiceNow Platform including Big Data, Machine Learning, Security Key Management, Image Processing, and Queueing Systems.
Refine our standard operating procedures and runbooks; improve our tools and processes such as event monitoring and automation. Potentially even introduce new tools to improve team efficiency.
Collaborate with internal teams on recurring problems and create edge cases for implementation-based issues.
Document and maintain relief and resolution guides in knowledge articles and standard operating procedures.
Participate in a collaborative global management team running 24x7 Follow-the-Sun operations.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powe'red tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
People management experience, and of a technical operations team such as System Administration, DevOps, or SRE.
Solid experience with Linux (RedHat and/or CentOS)
Experience administering fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
Ideally some experience with service troubleshooting covering things like web front-end, systems, databases and networks.
Ideally you would have some familiarity with MySQL, Oracle, MariaDB or similar technologies
Experience managing projects across geographical regions.
Good communication skills and the ability to work in an open, collaborative and dynamic team environment.
It would be a great benefit if you had an understanding of ITIL v3 framework and how it applies to incident, problem and change.

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