Manager - Soft Service

Cushman & Wakefield

8 - 10 years

5 - 9 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

compliance operations retail industry recruitment forecasting customer service hospitality housekeeping pest control maintenance retail communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core Responsibilities

Forecasting financial operating budgets and ensuring the set operating budgets are adhered.
Responsible for recruitment and staff selection process for the contractual employees, as per company standards.
Assigning of equipment to staff; monitor daily equipment use, cleaning and maintenance.
Conduct daily morning meetings and briefing sessions with the contractual agency and staff
Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, parking areas and landscaping.
Ensures that all equipment is clean and professional in appearance at all times.
Supports and supervises an effective inspection program for all the common touch points of customers on daily basis.
Ensuring pest control timelines/calendar are created and implemented
Training the team on adhering to the procedures and reporting of lost and found items.
Any escalations made by the guest, ensure it is timely resolved and corrective actions are taken;
Inventories stock to verify adequate supplies.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Maintains strong working relationship with technical and projects team to ensure effective communications for operational issues.

Qualification and Experience required

Graduate with at least 8 - 10 years of experience in a hospitality or retail industry in a supervisory role.
Must be highly organized and able to manage multiple priorities in a calm and efficient manner
Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals.

Preferred Qualities and Skills

Strong work ethic, intense drive, and initiative for quality and customer service.
Excellent written and oral communication skills.
Ability to utilize a participative approach to managing staff.
Excellent administrative and organizational skills and an ability to prioritize.

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