Manager - Rewards (P&R) [T500-17981]

Job Description

About Us: MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service Private Limited Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific About the Role Position Title: SME/Specialist, MGS Performance and Rewards (P&R), GHR Corporate Title: Manager Reporting to: Vice President, MGS Head of Performance and Rewards (P&R), GHR Location: Bengaluru Job Profile Project Canyon is HR’s global target operating model transformation. It sets a new globally aligned direction for HR, guided by industry-leading practices, to achieve greater alignment and more efficient delivery of HR services to add deeper value to the business. The SME/Specialist, MGS Performance and Rewards (covering Compensation and Benefits) will support the development, tactical implementation and on-ground delivery of the GHR MGS P&R target operating model as part of GHR’s transformation. Key responsibilities include: (1) Serving as a P&R offshoring Subject Matter Expert and advisory team member to the Global P&R COE, Project Canyon Steering Committee and Offshoring & Outsourcing (O&O) Leads to help determine which services and underlying processes should be offshored to MGS; (2) Developing and implementing the P&R operating model, processes, and procedures required to successfully receive, operationalize, and sustain the GHR P&R services and processes transitioned to MGS; (3) Support the Vice President, MGS Head of Performance and Rewards (P&R) to help plan and execute the transition of the agreed services and underlying processes to be offshored to MGS, including completion of the internal due diligence and governance steps. Position details This position will report directly to the Vice President, MGS Head of Performance and Rewards (P&R), GHR and will be responsible for standing up and operationalizing the GHR P&R MGS service delivery model. This role will interact with senior leaders and team members from across Global P&R COE and the company to drive the GHR P&R target operating model outcomes and deliver results. This is a 40-hour per week position with Monday through Friday work hours. The position works globally, and scheduling flexibility is required to allow for regular meetings and connectivity with colleagues in the Americas, APAC, and EMEA time zones. Roles and Responsibilities Serve as an offshoring Subject Matter Expert and support the Vice President of GHR - Performance and Rewards to help plan and execute the transition of the agreed services and underlying processes to be offshored to MGS, including completion of the required internal due diligence and governance steps prior to go-live. Leverage offshoring experience and expertise to infuse leading practices and lessons learned to support successful identification and transition of services. Support in developing and implementing the MGS P&R operating model, processes, and procedures required to successfully receive, operationalize, and sustain the GHR P&R services and processes transitioned to MGS. Socialize corresponding deliverables for feedback and approvals with key Project Canyon, GHR, MGS, and Global Efficiency Office (GEO) stakeholders. Help complete all required internal due diligence processes and documentation related to the service transition and offshoring work, in coordination with the respective stakeholders/teams Maintain ongoing communications and coordination with the Onshore BU/COE teams, successfully receive, operationalize (e.g., service level agreements (SLAs), metrics, procedures, etc.), and monitor GHR P&R services and underlying processes migrating to MGS. Partner with the Onshore global BU/COE colleagues, to deliver a truly global P&R agenda. Focusing on spearheading the P&R globalization agenda and developing best in class global processes Deliver on all offshored and subsequently ongoing P&R Tier 1 and 2 operational processes/services and select Tier 3 advisory services as defined in the Global P&R TOM, with oversight and guidance from the Vice President, MGS Head of Performance and Rewards Lead the offshoring of benefits administration processes such as annual benefits enrollment in the first wave and subsequently other benefits Support the delivery of global wellbeing initiatives from MGS Performance and Rewards Drive the vendor management and internal third-party risk management processes for the benefits portfolio Identify, resolve, and escalate risks and issues (as needed) to the Vice President, MGS Head of Performance and Rewards as well as Global Head of Performance and Rewards, and Global HR MGS Operations Manager. Lead and mentor junior MGS P&R administrators to ensure services and processes transitioned to MGS are delivered in line with agreed service standards. Job Requirements: Bachelor’s degree required; advanced degree preferred. 7+ years demonstrated experience and a demonstrated track record for driving offshoring results, with expertise in building, operationalizing, and managing offshoring for a global P&R COE. Possesses deep knowledge and experience with P&R offshoring and can leverage leading practices, lessons learned, and expertise to enable smooth transitions, accelerate progress, and achieve results. Understands and has experience with the P&R COE, preferably gained with the Banking sector, and is knowledgeable of P&R COE service delivery models, prevailing global P&R related regulations and market trends. Possesses strong collaboration and influence skills; able to address stakeholders’ needs, while managing them to maintain progress and achieve results. Excellent written and verbal communication skills. Must be able to develop and present deliverables to executive level audiences. Able to address and resolve complex problems and effectively prioritize competing objectives. The ability to negotiate and manage conflict is critical. Show more Show less