Manager - Operations & Sales

Manager O perations and Sales

Location: Bangalore

What is Muthoot FinCorp ONE

Muthoot FinCorp ONE , is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remit tance.

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation.

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Prec ious Metals.

In our quest to build teams across diversified domains, we recently acquired Paymatrix , an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Cur rently, we are working on transforming Paymatrix into a Virtual POS platform.

Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.

What can you expect

Build t he future, Today - Build for scale in an ever-expanding marketplace

Attractive compensation with wealth- building ESOPs - Attractive salaries and benefits

Perks & other benefits - Wholesome well-being and personal satisfaction

Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams

Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you

Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth

Responsibilities:

• End to end processing of lending product applications - KYC, bank statements, bureau checks, physical delivery in case of credit cards etc.

• Take complete ownership and accountability of all operations related metrics like TATs, Customer Satisfaction scores etc.

• Continuously improving upon the processes to minimize process gaps and enhance customer experience

• Coordinate with Territory managers and other internal stakeholders

• Coordinate with analytics team in preparing MIS reports

• Gather ground-level insights and work with product teams to ideate and implement automation solutions to improve efficiency & TATs

• Suggest ways to improve customer experience based on feedback from merchants

• Escalation Handling - Handle escalations to satisfaction, implement corrective and preventive measures

• Risk management and policy implementation for various day to day processes

• Capability to quickly build/edit processes to manage new initiatives with existing bandwidth for growth experiments

• Managing the business operations ensuring the best possible customer experience, TAT adherence and compliance

• Developing and implementing systems, and operational processes and coordinating with various stakeholders and teams to deliver delightful customer service

• Compliance and customer service frameworks for various digital products being extended at our company

• Automation of at least 2 processes or activities to achieve cost savings or deliver better customer experience or improve efficiency

• Competitor and Market study to understand the best practices and design an implementation plan for the sameAchieve an uptick in Net promoter score

Key skills:

• Stakeholder management

• Analytical thinking

• Problem solving

• Exceptional communication skills

• Proven ability towards constructive networking

• Team player and multi-tasker with exceptional organizational skills

ExcitedSo are we! Apply now to be a part of our incredible workforce!